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Customer Questions & Answers

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  • Product Information(4)
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  • Others(1)
Q

its waterproof? thanks

By its waterproof Mar-05/2019 11:14:10

A

Hello Its,


It's better not to used in heavy rain because there are many electronic components inside. The lock will have problems.

Let me know if you need any further assistance. 


Q

Hello it’s possible to create passwords in my work for example..?

By André Feb-27/2019 21:39:02

A

Hello André,


Yes, you can set your own password. This product supports password, RFID card, fingerprint, mechanical key, and APP unlocking methods.

Let me know if you need any further assistance. 


Q

is autolock??

By kris Feb-22/2019 19:02:06

A

Hello Kris,


Yes, it is autolock. After unlocking, it will be locked automatically itself.

Let me know if you need any further assistance. 


Q

How can you unlock the door if batteries get empty and you haven't changed them?

By Ales Feb-13/2019 11:22:24

A

Hello Ales,

Sincerely sorry for the late response.

You can unlock with your machanical key.

If you can't find your key,you can charge the lock with a power bank by connecting the USB charging port at the bottom of the lock, then unlock with fingerprint, card or password.

Thank you.

Q

will this any standard door which is not wooden? is it universal fitting?

By shabab rahman Jan-20/2019 16:37:17

A


Hello shabab,

   


There is no requirement for the material of the door, but the thickness of the door is required to support the door of 4-10CM thick.

Q

its waterproof? thanks

By its waterproof Mar-05/2019 11:14:10

A

Hello Its,


It's better not to used in heavy rain because there are many electronic components inside. The lock will have problems.

Let me know if you need any further assistance. 


Q

is autolock??

By kris Feb-22/2019 19:02:06

A

Hello Kris,


Yes, it is autolock. After unlocking, it will be locked automatically itself.

Let me know if you need any further assistance. 


Q

How can you unlock the door if batteries get empty and you haven't changed them?

By Ales Feb-13/2019 11:22:24

A

Hello Ales,

Sincerely sorry for the late response.

You can unlock with your machanical key.

If you can't find your key,you can charge the lock with a power bank by connecting the USB charging port at the bottom of the lock, then unlock with fingerprint, card or password.

Thank you.

Q

will this any standard door which is not wooden? is it universal fitting?

By shabab rahman Jan-20/2019 16:37:17

A


Hello shabab,

   


There is no requirement for the material of the door, but the thickness of the door is required to support the door of 4-10CM thick.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello it’s possible to create passwords in my work for example..?

By André Feb-27/2019 21:39:02

A

Hello André,


Yes, you can set your own password. This product supports password, RFID card, fingerprint, mechanical key, and APP unlocking methods.

Let me know if you need any further assistance.