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Customer Questions & Answers

  • All(10)
  • Product Information(7)
  • Stock Status
  • Payment(2)
  • About Shipping
  • Others(1)
Q

I have the KM9, not the pro. How do you clear background apps? And is there, or will there be, an OTA update to Android 9.0? Thank you.

By William May-04/2019 20:25:01

A

Dear William,

Thanks for your request.

The background application is built-in and cannot be deleted. Android 9.0 supports OTA update.

Q

how to buy this product in India

By vengatesan May-03/2019 17:26:13

A

Hello vengatesan,

To know  if the product can be  sent to  India, you can add the item to your cart first, and check it in your cart.

Thank you for your inquiry.


Q

Also does this have samba support built-in?

By Michael Apr-14/2019 19:36:49

A

Hello Michael,

Sorry,it does not.

Thank you for your understanding.


Q

What is the payment system?

By Md. Faruk Mia Feb-26/2019 08:45:43

A

Hello Md.,

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Does this box support Netflix?

By Martin Feb-17/2019 10:29:30

A

Hello Martin,

This box does not support Netflix.

Q

Does this product have one antenna each for 2.4GHG Wifi , 5GHZ wifi and BT? Does this product support 2T2R (2 transmit 2 receive)

By sb Feb-15/2019 10:21:19

A

Hello Sb,


Please note that this product has a built-in antenna that supports 2.4G, 5G, BT and does not support 2T2R.

Let me know if you need any further assistance. 


Q

Hello , this device support DVB-S2 and cccam servers ? Thank you

By Amine Feb-02/2019 20:09:35

A

Hello Amine, 
Thanks for your inquiry.

Yes it is compatible with DVB-S2 and cccam servers.

Q

Olá boa tarde, tem a app iptv , app StbEMU ( Pro ) e a app Perfec Player ( by NIKLABS ) tv Portugal ? Agradeço a vossa atenção, Jorge Fontes

By Jorge Fontes Dec-22/2018 15:26:39

A

Hello Jorge,


Please note that this product does not have perfec player installed, but it has STBEMU.

Let me know if you need any further assistance. 


Q

Does this certified Android TV box do Netflix in HD?

By bayard0 Dec-13/2018 20:11:45

A

Hello  Bayard0,


No, it does not support the function.


Q

Hi can you please explain to me why my mecool km9 android box comes installed with drm when it doesn't' even state on you Webb site that drm is installed on the android box I can't even install Google chrome I would appreciate your reply

By Steve hogg Dec-11/2018 16:25:46

A

Hello Steve, 
Thanks for your inquiry.

The product has pre-installed with the chromer browser.

Q

I have the KM9, not the pro. How do you clear background apps? And is there, or will there be, an OTA update to Android 9.0? Thank you.

By William May-04/2019 20:25:01

A

Dear William,

Thanks for your request.

The background application is built-in and cannot be deleted. Android 9.0 supports OTA update.

Q

Also does this have samba support built-in?

By Michael Apr-14/2019 19:36:49

A

Hello Michael,

Sorry,it does not.

Thank you for your understanding.


Q

Does this box support Netflix?

By Martin Feb-17/2019 10:29:30

A

Hello Martin,

This box does not support Netflix.

Q

Does this product have one antenna each for 2.4GHG Wifi , 5GHZ wifi and BT? Does this product support 2T2R (2 transmit 2 receive)

By sb Feb-15/2019 10:21:19

A

Hello Sb,


Please note that this product has a built-in antenna that supports 2.4G, 5G, BT and does not support 2T2R.

Let me know if you need any further assistance. 


Q

Hello , this device support DVB-S2 and cccam servers ? Thank you

By Amine Feb-02/2019 20:09:35

A

Hello Amine, 
Thanks for your inquiry.

Yes it is compatible with DVB-S2 and cccam servers.

Q

Olá boa tarde, tem a app iptv , app StbEMU ( Pro ) e a app Perfec Player ( by NIKLABS ) tv Portugal ? Agradeço a vossa atenção, Jorge Fontes

By Jorge Fontes Dec-22/2018 15:26:39

A

Hello Jorge,


Please note that this product does not have perfec player installed, but it has STBEMU.

Let me know if you need any further assistance. 


Q

Does this certified Android TV box do Netflix in HD?

By bayard0 Dec-13/2018 20:11:45

A

Hello  Bayard0,


No, it does not support the function.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

how to buy this product in India

By vengatesan May-03/2019 17:26:13

A

Hello vengatesan,

To know  if the product can be  sent to  India, you can add the item to your cart first, and check it in your cart.

Thank you for your inquiry.


Q

What is the payment system?

By Md. Faruk Mia Feb-26/2019 08:45:43

A

Hello Md.,

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi can you please explain to me why my mecool km9 android box comes installed with drm when it doesn't' even state on you Webb site that drm is installed on the android box I can't even install Google chrome I would appreciate your reply

By Steve hogg Dec-11/2018 16:25:46

A

Hello Steve, 
Thanks for your inquiry.

The product has pre-installed with the chromer browser.