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Customer Questions & Answers

  • All(17)
  • Product Information(9)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(2)
Q

I want to buy a product and receive it in Korea. By any chance, can you tell me how long it will take to ship and what is the expected arrival date?

By 문미소 Mar-03/2019 23:49:28

A

Hello 문미소,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Maximum height

By salvo Mar-02/2019 09:07:03

A

Hello Salvo, 
It's about 120 meters.

Let me know if you need any help.

Q

Hello, what is the maximum flight time?

By Aurelio Feb-11/2019 08:17:24

A

Hello Aurelio,

For your issue, please kindly note:

It is about 33mins flight time.

Q

does the FIMI X8 have an on-board memory slot? Also what about return home function?

By Jeff Jan-27/2019 11:03:52

A


Hello Jeff,

   

Yes, the TF card slot on the aircraft is the place where the camera video of the memory card PTZ camera is stored; there is a smart protection flight mode: lost connection, low power return.


Q

Is it possible to be delivered on March 06 in Dubai UAE?

By Reuben Jan-25/2019 11:21:09

A

Hello Reuben,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

what is the operating frequency and can you limit it to 2.4 and/or disable the 5.8?

By omri Jan-23/2019 01:30:21

A

Hello Omri,

X8 SE's remote control signal and picture transmission signal frequency are both 5.8G.

Q

if a made the purchase today january 19th , how long does it going to take to ship to the united states?

By SAUL Jan-19/2019 15:59:32

A

Hello SAUL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

To singapore, how many days it will take?

By si Jan-19/2019 06:25:21

A

Hello Si,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does this quadcopter come with some sort of camera protector for transportation purposes like the dji mavic pro?

By Shane Jan-16/2019 09:42:56

A

Hello Shane,

Please note that we designed the drone color box packaging, the factory packaging will not cause damage to the camera during normal transportation, please rest assured.


Let me know if you need any further assistance. 


Q

Since when can you possible shipping to south korea? I want to buy this product.

By heejun son Jan-16/2019 06:02:39

A

Hello heejun,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, what is the maximum flight time?

By Aurelio Feb-11/2019 08:17:24

A

Hello Aurelio,

For your issue, please kindly note:

It is about 33mins flight time.

Q

what is the operating frequency and can you limit it to 2.4 and/or disable the 5.8?

By omri Jan-23/2019 01:30:21

A

Hello Omri,

X8 SE's remote control signal and picture transmission signal frequency are both 5.8G.

Q

does this quadcopter come with some sort of camera protector for transportation purposes like the dji mavic pro?

By Shane Jan-16/2019 09:42:56

A

Hello Shane,

Please note that we designed the drone color box packaging, the factory packaging will not cause damage to the camera during normal transportation, please rest assured.


Let me know if you need any further assistance. 


Q

Does this have a DIY port?

By mark Jan-06/2019 00:38:43

A

Hello Mark, 
No ,I am sincerely sorry that it does not .

Q

Does this unit have obstacle avoidance?

By Faik Jan-02/2019 00:17:45

A

Hello  Faik,


No, it does not support the obstacle avoidance function.


Q

guzel

By orhan Jan-01/2019 22:23:53

A


Hello orhan,

   

Thank you for your support.

Please keep an eye on our website and we will keep updating other new products.

We continue to work hard to provide you with more favorable and better products.


Q

some web sites says "xioami fimi ×8 has 3 times camera zoom". But ı dont see this information on official site. ı wonder this information true or false. Thanks

By Ahmet Jan-01/2019 20:29:53

A

Hello Ahmet,


Please note that this product is 3x zoom.

Let me know if you need any further assistance. 


Q

Does it work with Android?

By Leo Tijsen Dec-24/2018 14:27:05

A

Hello Leo,

Please note that this product ios and android are supported, it requires version ios9.0 or android5.0 or above.


Let me know if you need any further assistance. 


Q

Does the FIMI X8 have a CE sign for legal use in europe?

By Holger Rentzow Dec-20/2018 13:41:08

A

Hello Holger,


The FIMI X8 has a CE sign for legal use in europe.

Q

if a made the purchase today january 19th , how long does it going to take to ship to the united states?

By SAUL Jan-19/2019 15:59:32

A

Hello SAUL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


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Q

I want to buy a product and receive it in Korea. By any chance, can you tell me how long it will take to ship and what is the expected arrival date?

By 문미소 Mar-03/2019 23:49:28

A

Hello 문미소,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is it possible to be delivered on March 06 in Dubai UAE?

By Reuben Jan-25/2019 11:21:09

A

Hello Reuben,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

To singapore, how many days it will take?

By si Jan-19/2019 06:25:21

A

Hello Si,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Since when can you possible shipping to south korea? I want to buy this product.

By heejun son Jan-16/2019 06:02:39

A

Hello heejun,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

why can't this item shipped to Malaysia?

By Nseman Jan-11/2019 14:51:13

A

Hello Nseman,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Maximum height

By salvo Mar-02/2019 09:07:03

A

Hello Salvo, 
It's about 120 meters.

Let me know if you need any help.

Q

does the FIMI X8 have an on-board memory slot? Also what about return home function?

By Jeff Jan-27/2019 11:03:52

A


Hello Jeff,

   

Yes, the TF card slot on the aircraft is the place where the camera video of the memory card PTZ camera is stored; there is a smart protection flight mode: lost connection, low power return.