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Customer Questions & Answers

  • All(29)
  • Product Information(19)
  • Stock Status(4)
  • Payment
  • About Shipping(3)
  • Others(3)
Q

how many days delivery to my country India please information

By Kaveri Manikanta Feb-28/2019 06:23:55

A

Hello Kaveri,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

The shipping to USA Florida how time to delivery?

By Renier Feb-20/2019 16:40:25

A

Hello Renier,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there a headphone jack on the Mi Mix 3?

By David Feb-16/2019 01:46:30

A

Hello David, 

Thank you for your inquiry.

It has a Type-C Audio Out Port.


Q

If there is any fault in the item can we return it?

By Ribhav Feb-12/2019 01:06:31

A

Hello Ribhav
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the 10W wireless charger come enclosed in package?

By Edward Feb-06/2019 21:30:41

A

Hello Edward, 
This item just contains :

Back Case : 1 
Cell Phone: 1 
Charger: 1 
English Manual : 1 
Other: 1 x Type-C to Audio Cable 
SIM Needle: 1 
USB Cable: 1

Q

HI , Is it available in stock and how long will it take to reach India ( Delhi ) .thanks

By dhirendra Feb-04/2019 07:53:59

A

Hello Dhirendra,


We are very happy to tell you that this product is in stock.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

You are welcome to buy on our website.


Q

hello heartbeat team, quick question. how many days to ship in UK special delivery?

By norman Feb-02/2019 21:22:11

A

Hello Norman,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, is this in stock? Will it ship the day or next day from me ordering? Thank you

By Arne Feb-01/2019 10:58:47

A

Hello Arne,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

If i purchase this phone today when will it ship out?

By Nissa Jan-31/2019 06:35:56

A

Hello Nissa,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there an importation tax for the Mi mix 3 in the US if so how much is it.

By Hugo Rain Jan-31/2019 01:47:25

A

Hello Hugo,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The shipping to USA Florida how time to delivery?

By Renier Feb-20/2019 16:40:25

A

Hello Renier,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there a headphone jack on the Mi Mix 3?

By David Feb-16/2019 01:46:30

A

Hello David, 

Thank you for your inquiry.

It has a Type-C Audio Out Port.


Q

If there is any fault in the item can we return it?

By Ribhav Feb-12/2019 01:06:31

A

Hello Ribhav
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does the 10W wireless charger come enclosed in package?

By Edward Feb-06/2019 21:30:41

A

Hello Edward, 
This item just contains :

Back Case : 1 
Cell Phone: 1 
Charger: 1 
English Manual : 1 
Other: 1 x Type-C to Audio Cable 
SIM Needle: 1 
USB Cable: 1

Q

hello heartbeat team, quick question. how many days to ship in UK special delivery?

By norman Feb-02/2019 21:22:11

A

Hello Norman,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this version come with google play store?

By Daniel Jan-28/2019 15:09:25

A

Hello Daniel,

Yes, it comes with google play store.

Q

this is the global version

By Doval Oliveira Jan-23/2019 17:40:28

A

Hello Doval, 
This item is Global Version .

Q

does it have screen protector?

By Domantas Jan-11/2019 02:13:30

A

Hello Domantas, 

Package Contents

Back Case : 1 
Cell Phone: 1 
Charger: 1 
English Manual : 1 
Other: 1 x Type-C to Audio Cable 
SIM Needle: 1 
USB Cable: 1    

Sorry, it doesn't have screen protector.

Let me know if you need any help.

Q

Is this the global version or just a CN version with global ROM?

By Wei Jan-10/2019 19:32:20

A

Hello Wei,

It is Built-in original global version.Hope you may understand us.

Q

How long for UK delivery Scotland?

By Gary Jan-10/2019 18:56:31

A

Hello Gary,

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

HI , Is it available in stock and how long will it take to reach India ( Delhi ) .thanks

By dhirendra Feb-04/2019 07:53:59

A

Hello Dhirendra,


We are very happy to tell you that this product is in stock.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

You are welcome to buy on our website.


Q

Hello, is this in stock? Will it ship the day or next day from me ordering? Thank you

By Arne Feb-01/2019 10:58:47

A

Hello Arne,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this on stock

By Albi Jan-16/2019 03:50:00

A

Hello Albi,
It is in stock.

Q

Is this item in stock as of 1/4/2019? I wanted to purchase and choose express shipping. Thank you

By Jevon Sejour Jan-04/2019 14:04:09

A

Hello Jevon,
It is in stock.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

If i purchase this phone today when will it ship out?

By Nissa Jan-31/2019 06:35:56

A

Hello Nissa,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there an importation tax for the Mi mix 3 in the US if so how much is it.

By Hugo Rain Jan-31/2019 01:47:25

A

Hello Hugo,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long does it take to deliver in Bolivia?

By stefania Jan-26/2019 01:11:48

A

Hello Stefania,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how many days delivery to my country India please information

By Kaveri Manikanta Feb-28/2019 06:23:55

A

Hello Kaveri,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What about the warranty. I am here in Australia. I want to order one.

By Ashish Shrestha Jan-24/2019 15:02:44

A

Hello Ashish
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it come with EU or US charger in the box?

By Gregory Jan-02/2019 18:37:29

A

Hello Gregory,


We will send an adapter with all our products according to the order's country of delivery.