All
Product keywords
Please enter the email address account

Customer Q&A

  • All(14)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

Does it support italian language?

By Mauro Feb-19/2019 14:30:55

A

Hello Mauro,

It supports italian language.

Q

What type of screen is used in the Teclast F7 Plus, IPS or TN ? Is the screen glossy or matte ? Thank you.

By Simon Feb-02/2019 14:04:14

A

Hello Simon,

It is matte.

Q

Why there is no shipping method for Ukraine? Why you had suspended shipping?

By Stan Feb-01/2019 13:31:44

A

Hello Stan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am looking to purchase the Teclast F7 Plus tomorrow and wondered how long it would take to ship to my address? I am in urgent need of this item and am happy to pay the express delivery with DHL in the UK if needed but the options to do so only stipulate 12-17 / 10-20 days.

By MikeyJr Jan-31/2019 11:40:18

A

Hello MikeyJr,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

It's windows 32bits or 64bits

By Sergio Silva Jan-27/2019 17:23:05

A

Hello Sergio, 
This item is WIN10 home 64bits .

Q

Does the product come with a US charging adaptor..?

By Pierre Jan-27/2019 13:43:05

A

Hello Pierre,


We will send an adapter with all our products according to the order's country of delivery.


Q

what size is the charger plug (pc side) what voltage / amps is the charger what type of plug does the charger use (wall side) thanks Grant

By Grant Jan-27/2019 04:00:52

A

Hello Grant,


Length: 10CM Width: 6.5CM Height: 3CM Charging voltage: 2.0A/12V.


Q

Does it come with a US plug...?

By Pierre Jan-26/2019 16:38:04

A

Hello Pierre,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello ! How much time does the battey last on -normal- and -very demanding- usage ?

By Salem Hajj Jan-22/2019 14:08:54

A

Hello Salem,


Please note that the battery needs to be fully charged for 4~6 hours, generally up to 98% or above. It can be used while charging.

Let me know if you need any further assistance. 


Q

can I add second M.2 SATA disc?

By Adam Jan-21/2019 21:43:07

A

Hello Adam, 
Sorry, you can't.

Let me know if you need any help.


Q

Does it support italian language?

By Mauro Feb-19/2019 14:30:55

A

Hello Mauro,

It supports italian language.

Q

What type of screen is used in the Teclast F7 Plus, IPS or TN ? Is the screen glossy or matte ? Thank you.

By Simon Feb-02/2019 14:04:14

A

Hello Simon,

It is matte.

Q

It's windows 32bits or 64bits

By Sergio Silva Jan-27/2019 17:23:05

A

Hello Sergio, 
This item is WIN10 home 64bits .

Q

Does the product come with a US charging adaptor..?

By Pierre Jan-27/2019 13:43:05

A

Hello Pierre,


We will send an adapter with all our products according to the order's country of delivery.


Q

what size is the charger plug (pc side) what voltage / amps is the charger what type of plug does the charger use (wall side) thanks Grant

By Grant Jan-27/2019 04:00:52

A

Hello Grant,


Length: 10CM Width: 6.5CM Height: 3CM Charging voltage: 2.0A/12V.


Q

Does it come with a US plug...?

By Pierre Jan-26/2019 16:38:04

A

Hello Pierre,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello ! How much time does the battey last on -normal- and -very demanding- usage ?

By Salem Hajj Jan-22/2019 14:08:54

A

Hello Salem,


Please note that the battery needs to be fully charged for 4~6 hours, generally up to 98% or above. It can be used while charging.

Let me know if you need any further assistance. 


Q

can I add second M.2 SATA disc?

By Adam Jan-21/2019 21:43:07

A

Hello Adam, 
Sorry, you can't.

Let me know if you need any help.


Q

is it possible to add second SSD drive or it's only possible to replace one intalled

By Adam Jan-21/2019 17:40:59

A

Hello Adam,

Please note that it cannot add a second SSD and can replace the SSD.


Let me know if you need any further assistance. 


Q

What about the battery? How long does it last?

By George Jan-21/2019 14:36:52

A

Hello George,


It is 7.6V/5000mAh polymer lithium ion battery.


Video: About 5.5 hours (default setting).


Audio: about 19.5 hours (default setting).


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Why there is no shipping method for Ukraine? Why you had suspended shipping?

By Stan Feb-01/2019 13:31:44

A

Hello Stan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am looking to purchase the Teclast F7 Plus tomorrow and wondered how long it would take to ship to my address? I am in urgent need of this item and am happy to pay the express delivery with DHL in the UK if needed but the options to do so only stipulate 12-17 / 10-20 days.

By MikeyJr Jan-31/2019 11:40:18

A

Hello MikeyJr,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!