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Customer Q&A

  • All(10)
  • Product Information(8)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

Does this phone come with guarantee??

By f Aug-22/2019 22:13:10

A

Hello F
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this phone come with guarantee ??

By f Aug-22/2019 22:09:11

A

Hello 
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

will this phone work in Japan particularly Yokohama?

By JayH Aug-19/2019 17:13:30

A

Hello,

This product supports the following networks:

● GSM B2/3/5/8

● WCDMA B1/2/4/5/8

● FDD-LTE B1/2/3/4/5/7/8/20

● TDD-LTE B38/40

● CA B1/3/7/8/20/38/40

Please check the link below to check if your local network is on a website supported by your phone:

Https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144


Q

How long will it ship till Bosnia and Herzegovina

By L Aug-14/2019 17:22:38

A

Hello L,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

did the product contains a handsfree earphones ? because other sellers provide it

By Skander Jul-29/2019 11:23:51

A

Hello Skander,


It does not contain earphones. 


Package Contents

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Q

Does this phone have NFC?

By Davit Jun-26/2019 07:10:18

A

Hello Davit,


Thanks for your inquiry.


Sorry,it has no NFC.


Have a nice day.


Q

Eu charger included?

By stergi Jun-26/2019 06:36:43

A

Hello Stergi,


Thanks for your inquiry.


Package Contents

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


It is global version with EU charger.


We will send an adaptor according to the order's country of delivery.


Have a nice day.


Q

Does it have NFC function?

By Walter Apr-12/2019 12:11:50

A

Dear Walter,

Thanks for your request.

No, it doesn't have.

Q

hi, just want to know with this phone, what will i get with it. does this come with warrantte. will this handset work in uk with vodafone

By waseem Apr-11/2019 17:18:11

A

Hello waseem
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

It's global version, right? So will it work just fine on Brazil?

By George Mar-11/2019 19:15:37

A

Hello George, 

Yes.Unlocked for Worldwide use. Please ensure local area network is compatible. 


2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
WIFI: 2.4G/5G WiFi,802.11a/b/g/n/ac wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth,CDMA,Dual Band WiFi,GPS,GSM,WiFi 
CDMA: CDMA 1X/EVDO BC0 
TD-SCDMA: TD-SCDMA B34/B39 

Networks:
GSM B2/B3/B5/B8
WCDMA B1/B2/B4/B5/B8
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40
CA B1/B3/B7/B8/B20/B38/B40

Q

Does this phone come with guarantee ??

By f Aug-22/2019 22:09:11

A

Hello 
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

will this phone work in Japan particularly Yokohama?

By JayH Aug-19/2019 17:13:30

A

Hello,

This product supports the following networks:

● GSM B2/3/5/8

● WCDMA B1/2/4/5/8

● FDD-LTE B1/2/3/4/5/7/8/20

● TDD-LTE B38/40

● CA B1/3/7/8/20/38/40

Please check the link below to check if your local network is on a website supported by your phone:

Https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144


Q

did the product contains a handsfree earphones ? because other sellers provide it

By Skander Jul-29/2019 11:23:51

A

Hello Skander,


It does not contain earphones. 


Package Contents

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Q

Does this phone have NFC?

By Davit Jun-26/2019 07:10:18

A

Hello Davit,


Thanks for your inquiry.


Sorry,it has no NFC.


Have a nice day.


Q

Eu charger included?

By stergi Jun-26/2019 06:36:43

A

Hello Stergi,


Thanks for your inquiry.


Package Contents

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


It is global version with EU charger.


We will send an adaptor according to the order's country of delivery.


Have a nice day.


Q

Does it have NFC function?

By Walter Apr-12/2019 12:11:50

A

Dear Walter,

Thanks for your request.

No, it doesn't have.

Q

hi, just want to know with this phone, what will i get with it. does this come with warrantte. will this handset work in uk with vodafone

By waseem Apr-11/2019 17:18:11

A

Hello waseem
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

It's global version, right? So will it work just fine on Brazil?

By George Mar-11/2019 19:15:37

A

Hello George, 

Yes.Unlocked for Worldwide use. Please ensure local area network is compatible. 


2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
WIFI: 2.4G/5G WiFi,802.11a/b/g/n/ac wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth,CDMA,Dual Band WiFi,GPS,GSM,WiFi 
CDMA: CDMA 1X/EVDO BC0 
TD-SCDMA: TD-SCDMA B34/B39 

Networks:
GSM B2/B3/B5/B8
WCDMA B1/B2/B4/B5/B8
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B20
TDD-LTE B38/B40
CA B1/B3/B7/B8/B20/B38/B40

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long will it ship till Bosnia and Herzegovina

By L Aug-14/2019 17:22:38

A

Hello L,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone come with guarantee??

By f Aug-22/2019 22:13:10

A

Hello F
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html