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Customer Q&A

  • All(10)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

Hi can I just ask? what type of adapter does it come thanks

By Simon Aug-10/2019 18:19:24

A

Hello Simon,
Chinese plug. 

Q

hello, this is in global version ? thank you.

By hou Jul-03/2019 15:04:26

A

Hello Hou, 

This is in International Version. 

Q

Hi, is 5G working on this phone?

By Daniel Jun-25/2019 22:51:41

A

Dear Daniel,

No, my friend, this phone doesn't support 5G.

Q

Does the phone come with warranty? and the seal from the manufacturer is not broken?

By Lee Jun-24/2019 16:58:35

A

Hello Lee
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello In my country,l must pay customs duties on things more expensive than 150 euros, could you send a mobile phone and says that its price is less than 150 euros, to avoid paying high taxes. I would pay you the full value.

By Malik Cedic Jun-24/2019 15:30:41

A

Hello Malik,

In accordance with customs regulations, we can not declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.

 

To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

please, this version is compatible for use in Brazil. Do you have Portuguese and English?

By Paola Jun-21/2019 17:23:05

A

Hi, Paola.

The item supports Portuguese and English.


Unlocked for Worldwide use. Please ensure local area network is compatible. click https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Networks: 
GSM: B2 / B3 / B5 / B8
CDMA: BC0 / BC1
WCDMA: B1 / B2 / B4 / B5 / B8 / B9 / B19
TDS: B34 / B39
FDD-LTE: B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B32 / B66
TDD-LTE: B34 / B38 / B39 / B40 / B41

Q

What version is this phone? Is it gm1917 or gm 1915 or what version? Thanks

By carlos Jun-20/2019 15:47:06

A

Hello Carlos, 

GM1910

Q

does it have Hebrew Language?

By guy Jun-16/2019 16:31:33

A

Dear Guy,

Thanks for your request.

No, it doesn't support.

Q

Dose it have Google play store

By Paul Johnstone May-27/2019 20:10:25

A

Dear Paul,

Thanks for your request.

Yes, it has.

Q

Does it have greek language?

By George May-24/2019 05:05:26

A

Hello George, 

Yes,it supports Greek language.

Q

Hi can I just ask? what type of adapter does it come thanks

By Simon Aug-10/2019 18:19:24

A

Hello Simon,
Chinese plug. 

Q

hello, this is in global version ? thank you.

By hou Jul-03/2019 15:04:26

A

Hello Hou, 

This is in International Version. 

Q

Hi, is 5G working on this phone?

By Daniel Jun-25/2019 22:51:41

A

Dear Daniel,

No, my friend, this phone doesn't support 5G.

Q

Does the phone come with warranty? and the seal from the manufacturer is not broken?

By Lee Jun-24/2019 16:58:35

A

Hello Lee
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

please, this version is compatible for use in Brazil. Do you have Portuguese and English?

By Paola Jun-21/2019 17:23:05

A

Hi, Paola.

The item supports Portuguese and English.


Unlocked for Worldwide use. Please ensure local area network is compatible. click https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Networks: 
GSM: B2 / B3 / B5 / B8
CDMA: BC0 / BC1
WCDMA: B1 / B2 / B4 / B5 / B8 / B9 / B19
TDS: B34 / B39
FDD-LTE: B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B17 / B18 / B19 / B20 / B25 / B26 / B28 / B29 / B32 / B66
TDD-LTE: B34 / B38 / B39 / B40 / B41

Q

What version is this phone? Is it gm1917 or gm 1915 or what version? Thanks

By carlos Jun-20/2019 15:47:06

A

Hello Carlos, 

GM1910

Q

does it have Hebrew Language?

By guy Jun-16/2019 16:31:33

A

Dear Guy,

Thanks for your request.

No, it doesn't support.

Q

Dose it have Google play store

By Paul Johnstone May-27/2019 20:10:25

A

Dear Paul,

Thanks for your request.

Yes, it has.

Q

Does it have greek language?

By George May-24/2019 05:05:26

A

Hello George, 

Yes,it supports Greek language.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello In my country,l must pay customs duties on things more expensive than 150 euros, could you send a mobile phone and says that its price is less than 150 euros, to avoid paying high taxes. I would pay you the full value.

By Malik Cedic Jun-24/2019 15:30:41

A

Hello Malik,

In accordance with customs regulations, we can not declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.

 

To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!