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Customer Questions

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  • Product Information(26)
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Q

In the description it states that the vacuum works with Google Assistant and Alexa. How and we're do you connect it with the Google Ecosystem? I downloaded the Laser Robot app on Android but there's no option to connect to an external system.

By JurgenS Feb-11/2020 13:08:07

A
Instructions in the manual for APP link operation
Q

It cames with a manual to connect to Alexa...how do I connect to Google Home?

By Jorge Magalhães Jan-30/2020 10:20:38

A
Hi! The connection between the two is basically the same.
Q

Hello, does the vacuum cleaner robot have a CE certificate for the EU?

By Tom Jan-14/2020 12:25:37

A
Yes, it has.
Q

can you please give us the exact google play android app link? when i search for laser vacuum cleaner the first link is for roborock :-)

By tudor Jan-12/2020 08:20:18

A
Please scan the code to download
Q

Hi, how many maps can this store? Also please confirm if the suction power is 2000pa or 2200pa.

By Vj Jan-06/2020 23:43:02

A
Hello Vj, it can store 901 maps and the power is 2000pa.
Q

if product has damaged.can we repair it?can you this product send in India.

By Vivek Jain Jan-05/2020 07:58:52

A
Hello,yes,it is right.For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.For the after-sale issue,please go to our  Support Center here: http://support.gearbest.com/We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.We are pleased to inform you that we can ship all over the world, including your country.
Q

can pay with paypal?

By paypal Dec-28/2019 09:16:36

A
Hello paypal, Yes, of course .Gearbest accepts the following safe and secure payment methods:1. PayPal2. Credit card via PayPal3. Wire transfer4. Boleto Bancario via EbanxAvailable payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 
Q

Hi there, can the vacuum cleaner clean long pile carpets? How long may the carpets piles be?

By Peter Dec-20/2019 10:20:41

A
Hello PeterCan be cleaned. It depends on how big your carpet is.
Q

Does it have the ability to store more than 1 map (e.g one map for 1st floor & one map for 2nd floor)?

By Demetris Dec-15/2019 22:43:28

A
Hello DemetrisYes, it is.
Q

Hello where buy spare parts side brush, mop... .

By Petr Korinek Dec-14/2019 09:05:11

A
Hello Petr, Please check this link :  https://www.gearbest.com/cleaning-appliances/pp_009592723736.html?wid=1433363