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Customer Q&A

  • All(30)
  • Product Information(26)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

The specifications show the screen is 390 X 390, but in the description it says 450 X 450. which is correct?

By Geoff Morris Aug-23/2019 01:02:58

A

Hello Geoff,

Dial size: 42.6*42.6*9.2mm 

Q

How much time for delivery at 171009, india

By ravi Aug-16/2019 07:59:47

A

Hello ravi,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the GTR compatible with Spotify on Android to control music? thank you

By Kevin Aug-15/2019 23:11:38

A

yes,it does

Q

Do you can reply on a WhatsApp message?

By Mike Aug-15/2019 14:56:29

A

Hello Mike, 

Thank you for your inquiry.

We dont have any keyboard on the watch, so you can not.


Q

Spotify Control: Is the GTR compatible with Spotify on Android such that tracks are displayed and can be skipped , replayed etc?

By Kevin Aug-13/2019 22:07:01

A

Hello Kevin,

Yes we have musich control ..that you can play next /last song pause and play music.

Q

Does It support NFC, please?

By Vladimir Aug-13/2019 16:46:18

A

Hello Vladimir, 
No ,I am sincerely sorry that it does not .

Q

regarding amazfit gtr 1. is it the global edition 2. do you ship to India 3. I'd it covered under manufacturer warranty or seller warranty

By satish Aug-13/2019 15:45:16

A

Hello Satish, 
This item is global version .

We sent this item to India . You can add the item to your cart first.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How long does it take to ship an order to Japan?

By Jan Aug-13/2019 03:39:57

A

Hello Jan,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

HI, can this watch support using Google pay? or can i use the nfc in it to do contactless payments using my existing VISA/MASTERCARD cards?

By ALOK Aug-12/2019 23:18:40

A

Hello ALOK,

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Does this watch have the function: AOD ( always on the display)

By ivv Aug-12/2019 12:38:01

A

Hello ivv,

It doesn't have the function of AOD.


Q

The specifications show the screen is 390 X 390, but in the description it says 450 X 450. which is correct?

By Geoff Morris Aug-23/2019 01:02:58

A

Hello Geoff,

Dial size: 42.6*42.6*9.2mm 

Q

How much time for delivery at 171009, india

By ravi Aug-16/2019 07:59:47

A

Hello ravi,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the GTR compatible with Spotify on Android to control music? thank you

By Kevin Aug-15/2019 23:11:38

A

yes,it does

Q

Do you can reply on a WhatsApp message?

By Mike Aug-15/2019 14:56:29

A

Hello Mike, 

Thank you for your inquiry.

We dont have any keyboard on the watch, so you can not.


Q

Spotify Control: Is the GTR compatible with Spotify on Android such that tracks are displayed and can be skipped , replayed etc?

By Kevin Aug-13/2019 22:07:01

A

Hello Kevin,

Yes we have musich control ..that you can play next /last song pause and play music.

Q

Does It support NFC, please?

By Vladimir Aug-13/2019 16:46:18

A

Hello Vladimir, 
No ,I am sincerely sorry that it does not .

Q

regarding amazfit gtr 1. is it the global edition 2. do you ship to India 3. I'd it covered under manufacturer warranty or seller warranty

By satish Aug-13/2019 15:45:16

A

Hello Satish, 
This item is global version .

We sent this item to India . You can add the item to your cart first.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

HI, can this watch support using Google pay? or can i use the nfc in it to do contactless payments using my existing VISA/MASTERCARD cards?

By ALOK Aug-12/2019 23:18:40

A

Hello ALOK,

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Does this watch have the function: AOD ( always on the display)

By ivv Aug-12/2019 12:38:01

A

Hello ivv,

It doesn't have the function of AOD.


Q

Hi guys, can I connect it with a smartphone with Bluetooth 4.2?

By Carlos Giraldo Aug-11/2019 16:03:24

A

Hello Carlos,
Yes it can connect with Bluetooth 4.2. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

shipping available to Brazil?

By Luís Eduardo Aug-12/2019 01:28:00

A

Hello Luís, 
We can ship it to Brazil.

Let me know if you need any help.

Q

How much time it will take with Expedited Shipping to the Maldives? Also dose all the shipping options have Tracking?

By Rassam Aug-11/2019 16:37:01

A

Hello Rassam,


Please refer to our shipping estimations to Maldives below:

Registered Air Mail    10-25 business days (with tracking code)

Expedited Shipping    3-8 business days      (with tracking code)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how about the guarantee ? Thanks

By james Aug-02/2019 11:10:12

A

Hello james,

Thanks for your inquiry.

We are sorry for delayed response.

Here is the guarantee: https://www.gearbest.com/about/warranty-and-return.html


Have a nice one.