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Customer Questions

  • All(26)
  • Product Information(19)
  • Stock Status
  • Payment(1)
  • About Shipping(4)
  • Others(1)
Q

Hi when are you expecting stock to come back in

By Matthew Jan-08/2020 22:15:51

A
Hello Matthew, the item is in stock now.
Q

Is this the international version or Chinese version?

By Sue Cooper Jan-05/2020 18:52:39

A
Hi,it is international version.
Q

I want to buy this from the UK. Will i need to pay tax duties when it arrives?

By rodon16 Jan-02/2020 00:42:24

A
Hello,if any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html  Hello,generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.Please refer to our shipping estimation below:1) Expedited Shipping: 3-7 working days 2) Unregistered Air Mail & Registered Air Mail:10-40 working days3) Priority Line : 5- 25 working days(Only for partial countries)Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 
Q

How do i know what the taxes will be ?

By Jayson Dec-29/2019 15:07:04

A
Hello Jayson,We recommend that you try to consult your local customs or shipping company for tariff information.Let me know if you need any further assistance. 
Q

how many languages are available ? Are there German, Spanish, French, Italian ect?

By Annalinda Dec-29/2019 14:25:07

A
Hello Annalinda, it can support: Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Italian, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Finnish, Swedish, Vietnamese, Greek, Turkish, Bulgarian, Russian, Serbian, Ukrainian, Armenian, Hebrew Language, Urdu, Arabic, Persian, Hindi, Bengali, Thai, Korean, Burmese, Japanese, Simplified Chinese, Traditional Chinese.
Q

Is there a UK adapter in the box

By Jim Dec-24/2019 14:28:51

A
HelloPackage ContentsCell Phone: 1 Charger: 1 Other: 1 x Safety Information and Warranty Card, 1 x Logo Sticker, 1 x Welcome Letter Screen Protector: 1 SIM Needle: 1 USB Cable: 1 User Manual: 1 Protective Cover: 1    
Q

What country is the product being shipped from

By Ahmed Dec-23/2019 19:07:14

A
Dear  AhmedAll items are made and shipped from different sources and we sell worldwide.
Q

Is the product come with the "Warp charge 30t" ?

By Guy Dec-23/2019 08:56:25

A
Hello Guy, Yes, it with 30W Warp flash charge.Let me know if you need any help.
Q

Is the phone sim unlocked ?

By Yvan Dec-21/2019 16:20:35

A
Hello Yvan, Unlocked for worldwide use. 
Q

Hello, is the chinese version HD1900? Because you've said before that this is the international version.

By Kovaxakos Dec-17/2019 16:16:22

A
Hello Kovaxakos, HD1900 international version.