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Customer Q&A

  • All(81)
  • Product Information(74)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others(5)
Q

which type charging connector it's required

By nikhil Dec-10/2018 17:49:49

A

Hello nikhil,

For your issue, please kindly note:

Interface: 3.5mm audio jack,Mini USB interface,TF/Micro SD Card Slot 

Q

What about battery? Playing time and charging time? Thank you

By Cátia May-06/2018 22:16:03

A

Hello Cátia,  

This battery is 350ma ,the standby time is 4 hours .The charging time is about 1.5 hours .The playing time is about 3 hours .

Q

No earphones in package?

By Ivan Mar-26/2018 10:23:08

A

Hello Ivan, 

Package Contents: 1 x MP3 Player    

There is no earphones in package.

Let me know if you need any help.

Q

I noticed that this player has a mic input, it has a recording mode? how to do it?

By Pedro Moreira Jun-19/2017 22:10:44

A

Hello Pedro, 
Thanks for your inquiry.


There is no recording mode



Q

Hello, which language does it support? Thanks

By Chris Jun-15/2017 13:52:44

A

Hello Chris,


It supports English.


Optional Language: English 

Q

how many gb is is this device?

By firuta tsega May-19/2017 21:20:36

A

Hello firuta,

The product itself does not have memory, it needs to insert SD card to use.

Max support memory: 8GB 

Q

Hello, does it show the names of the songs on the screen when they are playing ?

By Julian May-16/2017 16:38:15

A

Hello Julian, 
Yes, it does.

Please feel free to ask if you have further pre-sale questions.

Q

I received this MP3 player but no card so can't use it to transfer music. Where do I find the SD card and instructions?? Please advise, thank you

By Tony May-14/2017 05:49:13

A

Hello Tony,


Extension card : micro SD card (not included) .


I suggest that you can try to look for it on our website. 

Q

Is not recognizing the tf card, what would it be?

By LOTHAR MATHEUS AZEVEDO VILAR May-11/2017 22:15:49

A

Hello LOTHAR, 


Interface: TF/Micro SD Card Slot,Mini USB interface,3.5mm audio jack.

It can use the TF/Micro SD Card.

Q

How charging device ? i attach a usb/mini usb fron computer to device but it does not blink light, only works but not charge. Can you describe me charging procces ? thanks.

By Miguel A. Galán May-08/2017 12:10:58

A

Hello Miguel


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

which type charging connector it's required

By nikhil Dec-10/2018 17:49:49

A

Hello nikhil,

For your issue, please kindly note:

Interface: 3.5mm audio jack,Mini USB interface,TF/Micro SD Card Slot 

Q

What about battery? Playing time and charging time? Thank you

By Cátia May-06/2018 22:16:03

A

Hello Cátia,  

This battery is 350ma ,the standby time is 4 hours .The charging time is about 1.5 hours .The playing time is about 3 hours .

Q

No earphones in package?

By Ivan Mar-26/2018 10:23:08

A

Hello Ivan, 

Package Contents: 1 x MP3 Player    

There is no earphones in package.

Let me know if you need any help.

Q

I noticed that this player has a mic input, it has a recording mode? how to do it?

By Pedro Moreira Jun-19/2017 22:10:44

A

Hello Pedro, 
Thanks for your inquiry.


There is no recording mode



Q

Hello, which language does it support? Thanks

By Chris Jun-15/2017 13:52:44

A

Hello Chris,


It supports English.


Optional Language: English 

Q

how many gb is is this device?

By firuta tsega May-19/2017 21:20:36

A

Hello firuta,

The product itself does not have memory, it needs to insert SD card to use.

Max support memory: 8GB 

Q

Hello, does it show the names of the songs on the screen when they are playing ?

By Julian May-16/2017 16:38:15

A

Hello Julian, 
Yes, it does.

Please feel free to ask if you have further pre-sale questions.

Q

I received this MP3 player but no card so can't use it to transfer music. Where do I find the SD card and instructions?? Please advise, thank you

By Tony May-14/2017 05:49:13

A

Hello Tony,


Extension card : micro SD card (not included) .


I suggest that you can try to look for it on our website. 

Q

Is not recognizing the tf card, what would it be?

By LOTHAR MATHEUS AZEVEDO VILAR May-11/2017 22:15:49

A

Hello LOTHAR, 


Interface: TF/Micro SD Card Slot,Mini USB interface,3.5mm audio jack.

It can use the TF/Micro SD Card.

Q

How charging device ? i attach a usb/mini usb fron computer to device but it does not blink light, only works but not charge. Can you describe me charging procces ? thanks.

By Miguel A. Galán May-08/2017 12:10:58

A

Hello Miguel


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

your email

By john mwangi May-10/2015 23:43:15

A
Hi, john ! 
For your problem, you can send an email to our Support Center.
We will reply your email within 24hours and help you solve all the problems.The link is: http://www.gearbest.com/about/contact-us.html
Q

Can you guarantee delivery within 7 days?

By steve Jun-10/2015 05:40:43

A

Hi, steve  !
We are sorry we can guarantee delivery within 7 days.
Q

Vorrei sapere se il prodotto viene spedito con una sua confezione rigida in plastica o cartone oppure viene spedito all'interno di una bustina trasparente

By Claudio Nov-08/2016 01:14:28

A

Hello Claudio,

Thank you for your inquiry.

We ship it in a transparent plastic bag. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I need to get a music player for my mother who is not familiar wiith the new cell phones with this mp3! Player do you need the internet i just want to play music

By Darlene Lewis Sep-13/2016 19:53:07

A

Hello Darlene,
Yes,the mp3 does not need to connect the internet .

Q

Can I play music from the sd card on it?

By Sousou Feb-28/2016 06:36:31

A

Hello Sousou,

Thank you for your inquiry,of course you can.Have a nice day.


Q

do they have am80 cardwhen you buy itil.com

By larry vincent Jul-21/2015 12:46:17

A
Hi,larry!There is no am80 card.
Q

i recently purchased an mp3 from yourselves but dont have a charger, were can i purchase one. many thanks dawn lockley

By dawn Jun-03/2015 20:28:26

A
Hi dawn, it come without the charger, you could buy it on your lcoal shop