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Customer Q&A

  • All(76)
  • Product Information(57)
  • Stock Status
  • Payment(3)
  • About Shipping(12)
  • Others(4)
Q

if i want to get new software to this projector how can i get it ?

By Pola Antonios Mar-04/2017 00:25:54

A

Hello Pola,

There is no software for this item.

Q

Can this projector use a 1terrabyte usb with movies on it.

By A Thomason Jan-08/2017 02:56:23

A

Hello Customer,
Sorry, it can not.

Thanks for your inquiry and support.

Q

Will this projector work with iPhone 6/5 with a lightening to USB adaptor?

By Jacqueline Aug-06/2016 16:56:19

A

Hi,

Thanks for your e-mail,and sorry reply so late.  

It can work with iPhone 6/5 with a lightening to USB adaptor

Q

Can I just use my phone charger to plug my phone into the USB plug in and Project what is on my phone???

By Jim Jun-28/2016 19:35:38

A

Hello,

Yes, you can.

Q

Can I connect this in my Iphone 6 and Ipad 3? I have an special converter to vga conector.

By Jose Vega C Jun-07/2016 22:11:10

A

Hello Jose,

Thanks for your inquiry.It cannot be connected with your phone.Have a nice day.

Q

Please describe the warranty associated with this product.

By Alexandra Corning Jun-06/2016 03:38:53

A

Hello Alexandra,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Pl let me know the brightness and the life of the bulb and price for replacement

By siva Jun-01/2016 23:33:08

A

Hello siva,
Brightness: 48 Lumens and Lamp Life: 20000 hours.

Q

Does the projector come with cord attachments to a laptop?

By Gerry May-27/2016 12:47:49

A

Hello Gerry,
Package Contents: 1 x Projector, 1 x Remote Control, 1 x AV Cable, 1 x Power Adapter, 1 x English/Chinese User Manual.

Q

Hello, Can this product project a power point presentation from a laptop? If so, is it of good quality?

By Gerry May-26/2016 19:47:03

A

Thank you for your inquiry.


Yes, it can project a power point presentation from a laptop in good quality.


Have a nice day!

Q

I have a 10 minutes movie in Utube which I can see in my iPad. From my I pad using the projector can I show the film repeatedly for 5 /6 hours standing within 9 sq ft area. . What will be the max screen size I can avail. Does it run on battery. If it does In one full charge battery how many hours can it run.

By Nasim Chowdhury Apr-09/2016 22:33:48

A

Hi,

The LED lamp can work for over 20 thousand hours, and can provide beautiful colors

Native Resolution: 320 x 240 
Aspect Ratio : 16:9 / 4:3 
Resolution Support: 1920 x 1080 
Brightness: 48 Lumens 
Contrast Ratio: 300:1 
Lamp Life: 20000 hours 
Projection Distance: 1.25 - 4.0 m 
Lens : F=125 
Image Scale: 16:9 
Image Size: 20 - 80 inch 
Power Supply: 100-240V 

Q

if i want to get new software to this projector how can i get it ?

By Pola Antonios Mar-04/2017 00:25:54

A

Hello Pola,

There is no software for this item.

Q

Can this projector use a 1terrabyte usb with movies on it.

By A Thomason Jan-08/2017 02:56:23

A

Hello Customer,
Sorry, it can not.

Thanks for your inquiry and support.

Q

Will this projector work with iPhone 6/5 with a lightening to USB adaptor?

By Jacqueline Aug-06/2016 16:56:19

A

Hi,

Thanks for your e-mail,and sorry reply so late.  

It can work with iPhone 6/5 with a lightening to USB adaptor

Q

Can I just use my phone charger to plug my phone into the USB plug in and Project what is on my phone???

By Jim Jun-28/2016 19:35:38

A

Hello,

Yes, you can.

Q

Can I connect this in my Iphone 6 and Ipad 3? I have an special converter to vga conector.

By Jose Vega C Jun-07/2016 22:11:10

A

Hello Jose,

Thanks for your inquiry.It cannot be connected with your phone.Have a nice day.

Q

Please describe the warranty associated with this product.

By Alexandra Corning Jun-06/2016 03:38:53

A

Hello Alexandra,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Pl let me know the brightness and the life of the bulb and price for replacement

By siva Jun-01/2016 23:33:08

A

Hello siva,
Brightness: 48 Lumens and Lamp Life: 20000 hours.

Q

Does the projector come with cord attachments to a laptop?

By Gerry May-27/2016 12:47:49

A

Hello Gerry,
Package Contents: 1 x Projector, 1 x Remote Control, 1 x AV Cable, 1 x Power Adapter, 1 x English/Chinese User Manual.

Q

Hello, Can this product project a power point presentation from a laptop? If so, is it of good quality?

By Gerry May-26/2016 19:47:03

A

Thank you for your inquiry.


Yes, it can project a power point presentation from a laptop in good quality.


Have a nice day!

Q

I have a 10 minutes movie in Utube which I can see in my iPad. From my I pad using the projector can I show the film repeatedly for 5 /6 hours standing within 9 sq ft area. . What will be the max screen size I can avail. Does it run on battery. If it does In one full charge battery how many hours can it run.

By Nasim Chowdhury Apr-09/2016 22:33:48

A

Hi,

The LED lamp can work for over 20 thousand hours, and can provide beautiful colors

Native Resolution: 320 x 240 
Aspect Ratio : 16:9 / 4:3 
Resolution Support: 1920 x 1080 
Brightness: 48 Lumens 
Contrast Ratio: 300:1 
Lamp Life: 20000 hours 
Projection Distance: 1.25 - 4.0 m 
Lens : F=125 
Image Scale: 16:9 
Image Size: 20 - 80 inch 
Power Supply: 100-240V 

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Q

where to pay the amount of this product. I want to have one. How to order online?I;m from Philippines.

By eliezer t. cabading Jul-16/2015 08:58:23

A
Hi, eliezer !
We send package all over the world. 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd,
We do not accept payment by western union and bank transfer. 
Q

can i pay in cash? i don't have a credit card........

By Bernadette Novilla Jun-15/2015 07:55:25

A
Hi, Bernadette! We are sorry we do not accept pay in cash.
Q

how to order this LED projector? how to make a payment? can you give me a detail information of bank account, telephone number and company address.

By saiful Feb-18/2015 04:30:23

A
Hi, We send package all over the world, it is home delivery. 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd,
We do not accept payment by western union and bank transfer. 


Q

What would be shipping time be to Canada? Could it received in 14 days from date of order? Thx

By Jack Dec-22/2015 17:16:05

A
Hi Jack,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
For more details, please refer to: http://www.gearbest.com/about/shipping-methods.html
Q

How long do it take for me to receive my product

By gregory May-24/2015 02:41:33

A
Hi, gregory! 

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 5-10 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.

2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in folloing link   http://www.gearbest.com/about/shipping-methods.html
Q

hi good afternoon can you chipping to el salvador, let me know thanks.

By saul gomez Apr-09/2015 23:01:02

A
Hi, saul !
We send package all over the world. 
Q

I WANT ONE PIECE IN PAKISTAN

By ABDUL SAMAD Apr-01/2015 13:41:01

A
We send package all over the world, it is home delivery. 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd,
We do not accept payment by western union and bank transfer. 
Q

Is IS THERE ANY SHIPPING COST OR IS THE SHIPPING FREE? I dont understand your procedure and what you are trying to say as set out Please respond urgently kind regards C Josiah

By Charles Josiah Mar-25/2015 07:41:34

A
Hi, Charles ! 
Delivery cost depends on the shipping method (the frat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.
Please add all the items to cart, and then choose the country you want the order to be shipped to. 
The estimate shipping cost and total amount will be displayed for each shipping method.
Q

Is it Free shipping to Canada?

By Manny Jan-13/2015 22:37:00

A
Hi, please add all the items in the cart, then choose the country, you will get all details about shipping fee. 
Q

I am presently in the country of Greece. Do you ship to Greece and if so does the free shipping apply here? And also to get an extra lamp what is the price? Thank you for your response

By marie zafiratos Jan-12/2015 19:14:03

A
We send package all over the world, it is home delivery.
We are located in South East China. All of our customer orders are shipped directly from China.
FREE shipping via Flat Rate Shipping is available for all items. However if the item(s) is too large, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases.
You can order the item first, then contacting us to indicate that you want to buy spare parts. Our representative will guide you through the process of purchasing spare parts. You can send email by following the associated link on: http://support.gearbest.com/.
Wish you a great day!

Q

im canada how many day need shiping

By park Jan-11/2015 23:36:40

A
Hi, we will need approximately 2-7 business days to arrange shipment of your order. 
The exact delivery time depends on the shipping method you choose. 
1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office.
2) Standard Shipping: Between 6-8 business days to be delivered, by EMS.
3) Expedited Shipping: Around 3-7 business days to arrive, by DHL.
Q

is shipping possible to pakistan?

By jawed Jan-02/2015 07:34:13

A
We send package all over the world, it is home delivery.
We look forward to helping you again.
Q

este producto lo envian a chile, ustedes hacen seguimiento del producto¿ cuanto se demora? hemos tenido problemas de entrega.

By fernando Nov-06/2014 23:33:56

A
Hi,please buy the tracking number for the package ,then you can track the package on the web.
Q

can you cancer it to sky box

By andy Sep-29/2015 20:04:43

A
Hi andy,
You can cancer it to sky box .
Q

Where does is product come from ? Like where is it getting sold from like the company

By Evangelia Jun-18/2015 07:19:16

A
Hi, Evangelia  ! The item come from china.
Q

Estoy interesado en este producto, ¿Dónde lo consigo en Lima, Perú?

By Jaiserx May-19/2015 02:53:43

A
Hola!

Enviamos el paquete por todo el mundo.

1. en primer lugar, firme en la cuenta que se registra en nuestro sitio Web.

2. Añadir los elementos que desee a la cesta de compras y luego elegir el país entregado, coste de envío aparecerá.

3. Haga clic en el botón "check out". Hacerlo paso a paso. Usted encontrará diferentes opciones de envío y la información de pago.

Simplemente escoja los que coincidan con sus necesidades. Usted verá el información de cuenta.

4. rellene su propia información. Haga clic en "colocar el botón de orden"

Puedes pagar orden por PayPal y tarjeta de crédito vía PayPal. Si el total asciende a menos de 100usd,

No aceptamos pago por western union y transferencia bancaria.
Q

WHERE IS YOUR SHOP AT KL? I WILL GO THERE 2MORROW AND WILL PLAN TO BYE.THNX

By MD NASHIR UDDIN Nov-04/2014 16:43:52

A
Hi,until now we only sell on the web ,please consider place the order on the web.