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Customer Questions & Answers

  • All(100)
  • Product Information(58)
  • Stock Status(2)
  • Payment(7)
  • About Shipping(28)
  • Others(3)
Q

Why different colors have different prices?

By Achala Ukwattage Nov-28/2016 04:22:23

A

Hello Achala, 

Thank you for your inquiry.

Different colors will always have different prices for electronic products.  

In general, the popular color is more expensive.


Q

which flight time? with fully charged battery

By Roberto Nov-11/2016 15:22:02

A

Hello Roberto,
Flying Time:6~7mins 

Charging Time:35~40mins

Thanks for your support. 

Q

Hi, is it posible to play with two of this toys at the same time? I mean, if you play close to eachother the remote control signal wont mix and control both from one remote control?

By Lair Sep-08/2016 18:00:07

A

Hi,Lair

Thanks for your inquiry.

You can play with two of this toys at the same time,but please kindly do not keep them too close.

The control signal will not mix,but you can not control both from one remote control.

You need to adjust the frenquency for both controls.

Q

this quadcopter have camera ?

By Hamza Amrani Sep-03/2016 14:08:06

A

Hi,Hamza

Thanks for your inquiry.

It has no camera.

Q

How can buy only a copter i lost my over home or i need buy all time a remote control ?

By Simard Jun-30/2016 12:27:38

A

Hello Simard,
Thanks for your inquiry. We regret to inform you that we don't sell the copter separately.

Q

Это оригинальный продукт? Что входит в комплект поставки? Спасибо.

By Ievgenii Jun-12/2016 19:14:44

A

Hello Ievgenii, 

This product is original and please feel free to order.
Package Contents: 1 x Copter, 1 x Remote Control, 4 x Fan Blades, 1 x User Manual, 1 x USB Cable.

Q

I have just bought the cx10w. Can I use the remote control for this one with it?

By Catfish Jun-02/2016 21:30:02

A

Hello Catfish,

Thanks for your inquiry. It could not be used with the remote control for this one.

Q

Mr.X.Where is the camera showing in the anouncing??

By Eleodoro May-14/2016 18:01:40

A

Hi,Eleodoro

Thanks for your inquiry.

It does not supports camera.

Q

How much time needed to charge it ?

By Saroj May-12/2016 07:18:27

A

Hello Saroj,
The charging time is about 30mins.

Q

Can you fly two separate copters at the same time in the same room with two different remotes? OR, if I buy two can I fly one and my daughter fly the other one at the same time induvidually without the signals interfering?

By Dan Feb-20/2016 17:58:43

A

Dear customer,

Sorry, it don't support this function at this moment, it may achieve in the future. May you a nice day.

Q

Why different colors have different prices?

By Achala Ukwattage Nov-28/2016 04:22:23

A

Hello Achala, 

Thank you for your inquiry.

Different colors will always have different prices for electronic products.  

In general, the popular color is more expensive.


Q

which flight time? with fully charged battery

By Roberto Nov-11/2016 15:22:02

A

Hello Roberto,
Flying Time:6~7mins 

Charging Time:35~40mins

Thanks for your support. 

Q

Hi, is it posible to play with two of this toys at the same time? I mean, if you play close to eachother the remote control signal wont mix and control both from one remote control?

By Lair Sep-08/2016 18:00:07

A

Hi,Lair

Thanks for your inquiry.

You can play with two of this toys at the same time,but please kindly do not keep them too close.

The control signal will not mix,but you can not control both from one remote control.

You need to adjust the frenquency for both controls.

Q

this quadcopter have camera ?

By Hamza Amrani Sep-03/2016 14:08:06

A

Hi,Hamza

Thanks for your inquiry.

It has no camera.

Q

How can buy only a copter i lost my over home or i need buy all time a remote control ?

By Simard Jun-30/2016 12:27:38

A

Hello Simard,
Thanks for your inquiry. We regret to inform you that we don't sell the copter separately.

Q

Это оригинальный продукт? Что входит в комплект поставки? Спасибо.

By Ievgenii Jun-12/2016 19:14:44

A

Hello Ievgenii, 

This product is original and please feel free to order.
Package Contents: 1 x Copter, 1 x Remote Control, 4 x Fan Blades, 1 x User Manual, 1 x USB Cable.

Q

I have just bought the cx10w. Can I use the remote control for this one with it?

By Catfish Jun-02/2016 21:30:02

A

Hello Catfish,

Thanks for your inquiry. It could not be used with the remote control for this one.

Q

Mr.X.Where is the camera showing in the anouncing??

By Eleodoro May-14/2016 18:01:40

A

Hi,Eleodoro

Thanks for your inquiry.

It does not supports camera.

Q

How much time needed to charge it ?

By Saroj May-12/2016 07:18:27

A

Hello Saroj,
The charging time is about 30mins.

Q

Can you fly two separate copters at the same time in the same room with two different remotes? OR, if I buy two can I fly one and my daughter fly the other one at the same time induvidually without the signals interfering?

By Dan Feb-20/2016 17:58:43

A

Dear customer,

Sorry, it don't support this function at this moment, it may achieve in the future. May you a nice day.

Q

Hello Gearbest, I Would Like to know that Is The Cheerson CX-10 Mini Quad ( Green Colour) available in Stock ?? Specifically The Green Color. Regards, Aman.

By Aman May-11/2015 07:28:28

A
Hi, Aman  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

Hello, Please confirm if this item is on stock, so I can place an order. Tks, Otto Ribeiro

By ottoribeiro Mar-12/2015 02:57:54

A
Hi, ottoribeiro  !
We are delighted to inform you that the item is in stock and is available for purchase.
Q

diculpe buenas tardes le queria preguntar si le puedo pagar en efactivo a alguna cuenta bancaria por que no manejo tarjeta.

By Luciano Yañez Alonso Dec-26/2015 22:48:09

A
Hi Luciano, you can shop safely and securely with any of the following convenient methods and in US dollars. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  If the total amount more than 300usd, we also can accept payment by western union.Thank you for your kind understanding. Best Wishes for 2016!
Q

como lo puedo pagar si no tengo una tarjeta de credito?

By Raul Dec-06/2015 01:29:54

A
Hi Raul, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at GearBest, your privacy and online security are always guaranteed. You can shop safely and securely with any of the following convenient methods and in us dollars.We do not accept Cash on Delivery. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Thank you for your kind understanding. Please feel free to ask further presale 
Q

soy un chavo de 15 años y quiero comprarme uno pero no tengo tarjeta de credito me pueden decir si hay otra forma de pago?

By Raul Dec-05/2015 23:16:18

A
Hi Raul, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at GearBest, your privacy and online security are always guaranteed. You can shop safely and securely with any of the following convenient methods and in us dollars.We do not accept Cash on Delivery. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  Thank you for your kind understanding. Please feel free to ask further presale 
Q

soy un chavo, no tengo tarjeta de crédito. ¿como lo puedo comprar? posdata tengo 15 años y vivo en mexico

By raul Dec-05/2015 23:08:46

A
Hi Raul, please kindly follow the steps:1,Sign up and Register an account https://login.gearbest.com/m-users-a-sign.htm?type=1  2, Add the items you want to the shopping cart.  3, Then click "check out with paypal" or "proceed to check out" button. You will find different shipping options and payment information there. Simply choose the ones that match your requirements. You will see the account details. 4. Fill in your own information. Then click “place your order” button. You can pay for order by PayPal and credit card via PayPal. If the total amount more than 100usd, we also can accept payment by western union and bank transfer. Buyers also can pay by credit card directly. For more information,you can refer to http://www.gearbest.com/about/about-us.html    Thank you for your kind understanding. Please feel free to ask further
Q

¿El precio del producto es en dolares o en pesos mexicanos?

By Yael Sep-30/2015 16:54:13

A
Hi Yael ,
Many thanks for your recent inquiry. The prices are in dollars.You can choose the currency in the right top of the website.If you can not find your currency,
please use following exchanging tool, the link is http://www.xe.com.
Q

Hello How much is this in NZD?

By Iyzach Jul-03/2015 08:58:39

A
Hi,Iyzach  !
Many thanks for your recent inquiry. The prices are in dollars.You can choose the currency in the right top of the website.If you can not find your currency,
please use following exchanging tool, the link is http://www.xe.com.
Q

1 What is price for India? is import duty need to pay by customer? 2 Will accept cash on delivery for indian customer? 3. How you will cash back for indian customer?

By Dnyaneshwar Raut Jun-16/2015 05:38:11

A
Hi,Dnyaneshwar !
Many thanks for your recent inquiry. 1.The prices are in dollars .
Please use following exchanging tool, the link is http://www.xe.com.Taxes are charged by your local customs office control and are covered by the customer . We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html 
2.We do not accept cash on delivery
Q

Sir,can this product be shipped to India.

By Samarth Jan-15/2016 14:47:46

A
Hi,
This product can be shipped to India.
Q

asen entrega a PERÚ?

By joaquin Jan-12/2016 21:32:14

A
Hi,
We can send to PERÚ.We hope you enjoy shopping here with us.
Q

can you ship to australia and how long will it take

By louis Dec-10/2015 22:56:34

A
Hi Louis, we can deliver it to Australia from China. The exact delivery time depends on the shipping method you choose. The estimated shipping time:Flat Rate Shipping: 10-45 working days. Standard Shipping:7-15 working days. Expedited Shipping:3-7 working days. Generally we need 3-5 business days (excluding non-working days) for processing your order. Total Delivery Time = Processing Time + Packaging Time + Shipping Time Thank you for your inquiry. Please feel free to ask further presale questions. 
Q

hola cuanto tiempo tardaria en llegar a honduras

By javier Dec-02/2015 00:40:14

A
Hi Javier,
We can ship to honduras from China warehouse.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1)Expedited Shipping: Around 4-7 business days to arrive.
2) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Hello, i wonder how the delivery system works? i need to travel to U.S.A to take the CX-10 or what i need to do to get the CX-10 come to León,Nicaragua? Best regards. Joshua Bustos

By Joshua Bustos Nov-13/2015 23:43:04

A
Hi Joshua,for a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl
The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): 1,Flat Rate Shipping: 10 - 45 business days.  2,Standard Shipping:7-25 working days.  3, Expedited Shipping:3-15 working days.  Generally we need 3-5 business days (excluding non-working days) for processing your order.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  
Thank you for your inquiry.  Please feel free to ask further presale questions. 
Q

do you ship to the uk im in wales and how long

By ilyas Oct-06/2015 19:26:31

A
Hi ilyas,
We can ship to uk.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

How long does it take to ship to germany? Thank you

By Tduffy Sep-17/2015 22:07:51

A
Hi Tduffy,  
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
Ships within 4-10 business days. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between 10-25 business days to ship to the destination. 
Please check the details in the following link http://www.gearbest.com/about/shipping-methods.html
Q

Hello, I´m from Mexico, I was wondering what are the shipping costs for 1 piece (for test and check characteristics of it) also total costs of 20 pieces . Best regards

By corona.v.ramon Sep-04/2015 22:28:57

A
Hi corona.v.ramon,
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost and total amount will be displayed for each shipping method.
Q

hello, I am from Uruguay , Do you ship to Uruguay?

By matias Sep-02/2015 03:40:56

A
Hi matias,
We send package worldwide and it can be shipped to Uruguay. Hope you enjoy shopping here with us.
Q

se lleva hasta argentina ?????

By eze Sep-01/2015 23:38:57

A
Hi eze,
We send package worldwide and it can be shipped to Argentina. Hope you enjoy shopping here with us.
Q

If I accidentaly put my finger when it's flying, will it cut my finger?

By Mariana Sep-22/2015 02:08:53

A
Hi Mariana, 
Thanks for your inquiry. Please be careful. 
Q

cuanto cuesta el envio a ecuador

By cesar Sep-03/2015 17:58:26

A
Hi cesar, 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost and estimated shipping time will be displayed for each shipping method.
Q

hello can i buy this item on may or after may

By ankush Mar-13/2015 06:17:26

A
We send package all over the world, it is home delivery. 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
You can pay for order by PayPal and credit card via PayPal. If the total amount less than 100usd,
We do not accept payment by western union and bank transfer.