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RegisterBasic Information | Brand: QCY |
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Dimensions and Weight | Product weight: 0.0400 kg Product size: 3.00 x 2.30 x 1.80 cm / 1.18 x 0.91 x 0.71 inches Package weight: 0.1380 kg Package size: 16.60 x 7.00 x 3.60 cm / 6.54 x 2.76 x 1.42 inches |
Package Contents | Package Contents: 1 x Pair of Earphones, 1 x Charging Bin, 3 x Pair of Ear Caps, 1 x Charging Cable, 1 x English User Manual |
Dec 23,2018
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Jan 18,2019
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Jan 11,2019
Why the headphones does not charge?
Why the headphone disconnect with the mobile phone within 10 meters?
There is no audio signal, what can i do?
Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?
Why the headphones cannot pair with mobile phone?
1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;
2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.
What does the headphone certification logos mean?
How to choose a headset?
Why my smartphone can't find my Bluetooth headphones?
1. Make sure your smartphone and headphones are close enough to one another when you want to connect them;
2. Check the manufacturer's recommended pairing process;
3. Try turning them off and on again;
4. Turn off or remove any interfering devices;
5. Move away from the WiFi router.
Why there is static whenever I listen to music on my Bluetooth headphones?
1. First you should disable or turn off any other unused Bluetooth devices in the area;
2. If the static doesn't go away try resetting your headphones;
3. Turn on your media player, then disconnect your headphones for 30 seconds and then re-pair them;
4. Reduce the distance between your smartphone and your headphones, as this also helps reduce any static.
How to differentiate category of headphones?
Why the device doesn't recognize headphones?
1.The Bluetooth feature in the phone is not turned on.
2. The headset is not in pairing / discoverable mode. The phone will not find the headset unless the headset is in this mode.
Can this item be shipped to my country?
We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:
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By dinesh Jan-27/2019 08:39:56
Hello Dinesh,
Thank you for your inquiry.
It is compatible with Bluetooth 4.2
By Jérémie Jan-24/2019 23:15:17
Hello Jérémie,
It can not work on computers.
By david Jan-21/2019 04:36:15
Hello David,
Yes, it can work with Samsung S8.
By Arnab Jan-15/2019 17:30:08
Hello Arnab,
Yes ,it does .
By Boris Jan-14/2019 17:12:38
Hello Boris,
I apologize for my late response.
It is compatible with Iphone 7 (bluetooth 4.2) and the phone needs to have bluetooth 5.0.
By Simon Gaskell Jan-13/2019 18:05:08
Hello Simon,
Thanks for your inquiry.
Yes it is compatible with Samsung's s6 edge.
By Valentin Jan-10/2019 22:50:28
Hello Valentin,
Please note that this product supports high sensitivity Bluetooth 5.1, you need to check the Bluetooth version of your phone.
Let me know if you need any further assistance.
By George Jan-08/2019 12:15:34
Hello George,
Yes, it is compatible with OnePlus 6T.
By Jason Jan-03/2019 16:14:39
Hello Jason
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
By Voeurn Jan-02/2019 08:11:31
Hello Voeurn,
It works with iPhone 6s & galaxy s6 edge.
Let me know if you need any help.
By dinesh Jan-27/2019 08:39:56
Hello Dinesh,
Thank you for your inquiry.
It is compatible with Bluetooth 4.2
By Jérémie Jan-24/2019 23:15:17
Hello Jérémie,
It can not work on computers.
By david Jan-21/2019 04:36:15
Hello David,
Yes, it can work with Samsung S8.
By Arnab Jan-15/2019 17:30:08
Hello Arnab,
Yes ,it does .
By Boris Jan-14/2019 17:12:38
Hello Boris,
I apologize for my late response.
It is compatible with Iphone 7 (bluetooth 4.2) and the phone needs to have bluetooth 5.0.
By Simon Gaskell Jan-13/2019 18:05:08
Hello Simon,
Thanks for your inquiry.
Yes it is compatible with Samsung's s6 edge.
By Valentin Jan-10/2019 22:50:28
Hello Valentin,
Please note that this product supports high sensitivity Bluetooth 5.1, you need to check the Bluetooth version of your phone.
Let me know if you need any further assistance.
By George Jan-08/2019 12:15:34
Hello George,
Yes, it is compatible with OnePlus 6T.
By Jason Jan-03/2019 16:14:39
Hello Jason
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
By Voeurn Jan-02/2019 08:11:31
Hello Voeurn,
It works with iPhone 6s & galaxy s6 edge.
Let me know if you need any help.
Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
By Kyriakos Nov-14/2018 12:31:59
Hello Kyriakos,
Please note that it is 96db.
Let me know if you need any further assistance.
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