Alfawise Mini True Wireless Bluetooth Earphones

FAQ for Alfawise Mini True Wireless Bluetooth Earphones

• Do the Bluetooth headphones have any problem of radiation?

  No, they don’t. Since the radiation is less than 1/10 of that of phones, it can be totally ignored. As for the radiation, they belong to the inspection-free products. They are popular in European and American countries as an environmentally friendly way to use smartphones.

• How to make ensure whether the Bluetooth headphone work with cell phone, PC, personal digital assistants, laptops or not?

  The Bluetooth headphones work with all Bluetooth-enabled devices which support Bluetooth 1.1 or later versions. This provides the basic communication between the Bluetooth headphones and your devices; however, the headphones do not guarantee the wireless control over other devices.

• Is it easy to use the Bluetooth headphones?

  Yes, it is. The Bluetooth headphones are much easier to use, in comparison to the cellphones. Before you use them, please refer to the instruction and pair them with your phone. Bluetooth headphones do not have many buttons. Most only have buttons to control the volume, answer or hang up the phone calls, so using them is even easier.

• When in use, how far can they be away from the smartphone or multifunctional adapter?

  The effective communication distance between the headphones and a smartphone or multifunctional adapter can be up to 30 ft. (10 meters). Generally speaking, the connectivity is better when there are not obstacles in between. When the distance between the headphones and the smartphone reach the longest as possible, you will hear slight noise when you are on the phone.

• Does my smartphone support Bluetooth?

  Bluetooth is the worldwide standard protocol. As long as your smartphone has the Bluetooth function, you can use Bluetooth, and Bluetooth-enabled devices, such as Bluetooth headphones, hands-free phone accessories.

• Do the headphones interfere with car electronics, radios or computers?

  The radio wave power of headphones is far less than all mobile phones, so the signals comply with the international Bluetooth standard. Consequently, it will not cause any interference to any other consumer electronics.

• Why do the Bluetooth headphones always disconnect from my smartphone?

  Because the battery of the Bluetooth headphones runs low, you need to charge them as soon as possible. It is possible that they are not quite compatible with your smartphone, so the signals from your phone cannot be received well by them. If there are obstacles in between or the devices are too far from each other, the headphones will disconnect from your smartphone and even turn off automatically.

• Why only one side of headphone is working?

  You should pair the two side headphones first: take out the headphones from charge base, then they will paired after 10S (R headphone light turn off and the L headphone light blink blue and red). If it still doesn't work, delete the pairing record on the phone. Long press the L and R button for 5S until the blue and red light blink, and wait for 5 - 10S, until the R light turn off and L light blink blue and red.

• Why the headphones does not charge?

  Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.

• Why the headphone disconnect with the mobile phone within 10 meters?

  Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.

• There is no audio signal, what can i do?

  Check if the head phones are turned off. Check if the headphone is paired. If necessary, pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.

• Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?

  App Software settings may vary according to some functions of the App itself not depending on the phone.

• Why the headphones cannot pair with mobile phone?

  1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;

  2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.

• What does the headphone certification logos mean?

  For more details:

  The Hidden Meaning | headphone certification logos part 1

  The Hidden Meaning | headphone certification logos part 2

• How to choose a headset?

  You can refer to this post: How to choose a headset

• Why my smartphone can't find my Bluetooth headphones?

  1. Make sure your smartphone and headphones are close enough to one another when you want to connect them;

  2. Check the manufacturer's recommended pairing process;

  3. Try turning them off and on again;

  4. Turn off or remove any interfering devices;

  5. Move away from the WiFi router.

• Why there is static whenever I listen to music on my Bluetooth headphones?

  1. First you should disable or turn off any other unused Bluetooth devices in the area;

  2. If the static doesn't go away try resetting your headphones;

  3. Turn on your media player, then disconnect your headphones for 30 seconds and then re-pair them;

  4. Reduce the distance between your smartphone and your headphones, as this also helps reduce any static.

• How to differentiate category of headphones?

  Please check this post: How much do you really know about headphones?

• Why the device doesn't recognize headphones?

  1.The Bluetooth feature in the phone is not turned on.

  2. The headset is not in pairing / discoverable mode. The phone will not find the headset unless the headset is in this mode.

• Can this item be shipped to my country?

  We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:

  GearBest shipping methods

  20 things you need to know when shopping on GearBest

  Short guide on tracking fees and shipping insurance on GearBest

  GearBest shipping memo: save money on delivery by choosing the best option

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