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Home > Hot Products

Customer Questions & AnswersAsk a question

  • All (17)
  • Product information (7)
  • Stock status (0)
  • Payment (0)
  • About shipping (8)
  • Others (2)
  • Q

    Hi, Expedited Shipping is DHL or other?

    By Eduardo de Abreu Souza Oct-04/2017 05:10:24

    A

    Hello Eduardo,
    DHL.

  • Q

    Do you shipping this product in Russian Federation just now?

    By Sergey Sep-16/2017 12:09:39

    A

    Hello Sergey,
    Yes we can ship to your country via Priority Line.


  • Q

    it can be send to mexico?

    By jesus Sep-05/2017 06:09:08

    A

    Hello jesus,
    We can ship to your country via

    Priority Line 7 - 15 business days $8.38

    Expedited Shipping 3 - 7 business days $69.57


  • Q

    THE PRODUCT COMES WITH TAX NOTES?

    By JEAN Aug-08/2017 10:08:46

    A

    Hello JEAN,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, ship priority line ?

    By JEAN Aug-08/2017 09:08:05

    A

    Hello JEAN,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it include remote control in the package? Do you sell extra batteries and casings to save the drone?

    By Rodolfo Apr-15/2017 11:04:02

    A

    Hello Rodolfo,

    Please kindly note, there is remote control in the package.

    Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

    We do not sell extra bettery in our site.

  • Q

    Is it ship to india ?? with extra battery and proppeler guards

    By Patil Mar-27/2017 12:03:52

    A

    Hello Patil,
    It may be shipped to your country. There is only one Intelligent Flight Battery in the package and no propeller guards.

    Please kindly check the Package Contents:

    1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker.

  • Q

    I just wanted to confirm if the 2 axis gimbal is included? It's not clear from the description

    By Rene Feb-01/2017 02:02:57

    A

    Hello Francesco,

    Thank you for your inquiry.

    Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    Hello, I would like to send this gift to my friends "kim" So I would like to know, if you could ship the package to North Korea?

    By kim Jan-20/2017 07:01:49

    A

    Hello kim,

    We can ship to North Korea.

  • Q

    Dear Gearbest, I order the product from Hungary. My question is: If i pay 87EURO from the shipping than i dont pay from duty? Because the shipping is to expensive. I order other quadcopter before and the shipping just 10USD(DHL).

    By Árvai Adrián Jan-15/2017 04:01:25

    A

    Hello Árvai
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

Prev 1 2Go To: GO

  • Q

    Does it include remote control in the package? Do you sell extra batteries and casings to save the drone?

    By Rodolfo Apr-15/2017 11:04:02

    A

    Hello Rodolfo,

    Please kindly note, there is remote control in the package.

    Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

    We do not sell extra bettery in our site.

  • Q

    Is it ship to india ?? with extra battery and proppeler guards

    By Patil Mar-27/2017 12:03:52

    A

    Hello Patil,
    It may be shipped to your country. There is only one Intelligent Flight Battery in the package and no propeller guards.

    Please kindly check the Package Contents:

    1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker.

  • Q

    I just wanted to confirm if the 2 axis gimbal is included? It's not clear from the description

    By Rene Feb-01/2017 02:02:57

    A

    Hello Francesco,

    Thank you for your inquiry.

    Package Contents: 1 x Quadcopter, 1 x Transmitter, 4 x Propeller, 1 x Intelligent Flight Battery, 1 x Battery Charger, 1 x Power Cable, 1 x Set of Manuals, 1 x Gimbal Clamp, 4 x Vibration Absorber, 1 x 8G SD Card, 1 x USB Cable, 2 x Anti-drop Kit, 4 x Landing Pad, 1 x Propeller Remover Clamp, 7 x Sticker

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    I need a EU fitting power cable (EU Standard)? Do you deliver this power cable?

    By Michael Kramer Jan-15/2017 04:01:34

    A

    Hello Michael,


    Thank you for your inquiry.

    Yes,please rest assured we will send an adapter to you according to the country in your address.


  • Q

    tiene garantia de 2 años?

    By Carlos Dec-07/2016 09:12:51

    A

    Hello Carlos,

    Thank you for your inquiry.

    Please feel free to refer to our warranty:http://www.gearbest.com/about/warranty-and-return.html

    Thank you, Let me know if you need any help.

    Have a nice day!


  • Q

    if you send item to germany, is a eu-plug/charger included?

    By Daniel Oct-17/2016 10:10:51

    A

    Hello Daniel,

    Thanks for your inquiry.

    Yes, there will be an EU plug included.

  • Q

    Hi, to connect his battery to: http://www.gearbest.com/multi-rotor-parts/pp_176503.html?wid=21, must do i have a special cable ?

    By alain Sep-14/2016 12:09:04

    A

    Hi,alain

    Thanks for your inquiry.

    Package Contents: 1 x SkyRC Mini Charger, 1 x T Plug with Banana Connector Charging Cable, 1 x DC Cable with Alligator Clip Charging Connector, 1 x T Plug with Alligator Clip Connector Charging Cable, 1 x T Plug with Futaba Connector Charging Cable, 1 x T Plug with JST Connector Charging Cable, 1 x T Plug with XT60 Connector Charging Cable, 1 x English Manual

    The cables are included.

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  • Q

    Hi, Expedited Shipping is DHL or other?

    By Eduardo de Abreu Souza Oct-04/2017 05:10:24

    A

    Hello Eduardo,
    DHL.

  • Q

    Do you shipping this product in Russian Federation just now?

    By Sergey Sep-16/2017 12:09:39

    A

    Hello Sergey,
    Yes we can ship to your country via Priority Line.


  • Q

    it can be send to mexico?

    By jesus Sep-05/2017 06:09:08

    A

    Hello jesus,
    We can ship to your country via

    Priority Line 7 - 15 business days $8.38

    Expedited Shipping 3 - 7 business days $69.57


  • Q

    Hello, ship priority line ?

    By JEAN Aug-08/2017 09:08:05

    A

    Hello JEAN,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I would like to send this gift to my friends "kim" So I would like to know, if you could ship the package to North Korea?

    By kim Jan-20/2017 07:01:49

    A

    Hello kim,

    We can ship to North Korea.

  • Q

    Dear Gearbest, I order the product from Hungary. My question is: If i pay 87EURO from the shipping than i dont pay from duty? Because the shipping is to expensive. I order other quadcopter before and the shipping just 10USD(DHL).

    By Árvai Adrián Jan-15/2017 04:01:25

    A

    Hello Árvai
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    hi; I would like to know if you can send this item to canary island in Spain. thanks.

    By rafa Dec-02/2016 05:12:58

    A

    Hello rafa,

    We can ship to Spain, usually, we can ship to most countries in the world.

    Thank you for your attention.

  • Q

    Will I have to pay any duty in India if I order this

    By Aman Oct-01/2016 09:10:45

    A

    Hello Aman,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html

  • Q

    THE PRODUCT COMES WITH TAX NOTES?

    By JEAN Aug-08/2017 10:08:46

    A

    Hello JEAN,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    this price is include camera

    By surain Aug-29/2016 06:08:00

    A

    Hi,surain

    Thanks for your inquiry.

    The camera is included.