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Home > > > RC Quadcopters

Customer Questions & AnswersAsk a question

  • All (43)
  • Product information (14)
  • Stock status (2)
  • Payment (0)
  • About shipping (23)
  • Others (4)
  • Q

    Hello I would like to buy the Mavic Pro Combo from you. From the HK Stock Before that, there would still be a few questions, how long does shipping with priority line to Germany take? Need the article within 25 days at the latest.

    By Thomas Feb-18/2018 05:02:08

    A

    Hello Thomas,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long does it take to get to my house in Brazil?

    By Bruno Santos Jan-09/2018 10:01:28

    A

    Hello Bruno,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello is the transmetter inclued ? (it's written "Mavic Pro ONLY" ...... Thanks !

    By Zigou74 Jan-05/2018 12:01:44

    A

    Hello Zigou74,
    For the item, please check the package contents as follows:

    Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals


  • Q

    I,m from Bulgaria.with EU Express shipping ,Will I pay customs fees?

    By Ivaylo Dec-22/2017 11:12:06

    A

    Hello Ivaylo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Dear seller , I would like some more information a) could this product come to my country GRECCE ( EUROPE ) tax free ?? b) in how many days could come to my country with free shipping ?? c) is the product with the original DGI serial number guarantee ?? I am looking forward to hearing from you soon Thank you.

    By VASSILIOS Oct-28/2017 03:10:50

    A

    Hello VASSILIOS,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html



    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    Please rest assured that we are responsible for our customer.

    It is original and has the official serial number.


  • Q

    Hi, If I was to purchase this item (Mavic Pro Combo) and have it delivered to Australia is their international warranty, how long is the warranty and can it be repaired at an authorised repair agent in Australia? Thank you

    By Craig Oct-21/2017 05:10:37

    A

    Hello Craig,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, What type of remote controller connectors come with the product?

    By Pedro Oct-02/2017 08:10:23

    A

    Hello Pedro,
    For the remote control of the item, please note that it is 2.4GHz wireless remote control.

  • Q

    The priority line option has disappeared for the combo ... I was going to request it now but I see that this shipping option is not available. What happen?

    By Ivan Sep-28/2017 02:09:04

    A

    Hello Ivan,
    We can ship to your country via

    Priority Line 8 - 18 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $56.44


  • Q

    Hi, can I send a mavic pro combo to Israel and what is the delivery time?

    By Andrey Sep-28/2017 12:09:43

    A

    Hello Andrey,

    We can ship the item to Israel.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is a remote in the package?

    By Felix Nistler Sep-26/2017 06:09:11

    A

    Hello Felix ,


    The remote control is included in the package.

    Package Contents: 1 x Aircraft, 1 x Transmitter, 6 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Prev 1 2345Go To: GO

  • Q

    Hello is the transmetter inclued ? (it's written "Mavic Pro ONLY" ...... Thanks !

    By Zigou74 Jan-05/2018 12:01:44

    A

    Hello Zigou74,
    For the item, please check the package contents as follows:

    Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals


  • Q

    Hi, If I was to purchase this item (Mavic Pro Combo) and have it delivered to Australia is their international warranty, how long is the warranty and can it be repaired at an authorised repair agent in Australia? Thank you

    By Craig Oct-21/2017 05:10:37

    A

    Hello Craig,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, What type of remote controller connectors come with the product?

    By Pedro Oct-02/2017 08:10:23

    A

    Hello Pedro,
    For the remote control of the item, please note that it is 2.4GHz wireless remote control.

  • Q

    Is a remote in the package?

    By Felix Nistler Sep-26/2017 06:09:11

    A

    Hello Felix ,


    The remote control is included in the package.

    Package Contents: 1 x Aircraft, 1 x Transmitter, 6 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

  • Q

    Dear Sir or Madame, Why is it cheaper here than other online stores? Is it refurbished? best wishes, M.g

    By Mustafa G. Sep-23/2017 04:09:58

    A

    Hello Mustafa,

    We always negotiate the best quality at the lowest price. It's new item.

    Our products are made in China.


  • Q

    Does this offer include the transmitter and charger etc ? no

    By cathal Mc Donagh Sep-18/2017 07:09:09

    A

    Dear cathal,


    Thank you for your inquiry.

    Package Contents: 1 x Aircraft, 1 x Transmitter, 6 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals



  • Q

    Hi, The drone is delivry with the guarantees? If there is, can it be used directly in France, or do i need to send the drone back to asia ? The price including the customs tax? thxx.

    By alan Sep-15/2017 04:09:14

    A

    Hello alan,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    If there is some issue about the quality of the item, you need to return it to China for repairing.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, The description does not mention if RC cables and micro SD card are included. Can you confirm they are? Thank you,

    By Vailarian Jun-01/2017 11:06:10

    A

    Hello Vailarian,
    Thanks for your inquiry.

    Package Contents: 1 x Mavic Pro ( including 1 x Aircraft, 1 x Transmitter, 4 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals ), 2 x Intelligent Flight Battery, 4 x Propeller, 1 x Car Charger, 1 x Battery Charging Hub, 1 x Battery to Power Bank Adaptor, 1 x Shoulder Bag

  • Q

    Hi this price what include inside please? e.g, case, unit itself, remote control, etc., regards James

    By james May-27/2017 11:05:00

    A

    Hello james,
    Thank you for your inquiry.

    The Package Contents: 1 x Mavic Pro ( including 1 x Aircraft, 1 x Transmitter, 4 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals ), 2 x Intelligent Flight Battery, 4 x Propeller, 1 x Car Charger, 1 x Battery Charging Hub, 1 x Battery to Power Bank Adaptor, 1 x Shoulder Bag.

    Let me know if you need any help.

  • Q

    If the quadcopter should loose contact with the transmitter, will the quadcopter return to base automatically?

    By Michael May-09/2017 08:05:16

    A

    Hello Michael,


    If the quadcopter loosed contact with the transmitter,the quadcopter will not return to you automatically.

Prev 1 2Go To: GO

  • Q

    He has how many cars in all? A car or two cars?

    By José Vieira Mendes Junior Aug-23/2017 07:08:42

    A

    Hello José,


    There is one car.

    Thank you for your inquiry.


  • Q

    hello when are you getting stock of this item

    By liamrabitte Jan-24/2017 04:01:30

    A

    Hello liamrabitte,
    Sorry we still don't have the exact time for that now.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello I would like to buy the Mavic Pro Combo from you. From the HK Stock Before that, there would still be a few questions, how long does shipping with priority line to Germany take? Need the article within 25 days at the latest.

    By Thomas Feb-18/2018 05:02:08

    A

    Hello Thomas,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How long does it take to get to my house in Brazil?

    By Bruno Santos Jan-09/2018 10:01:28

    A

    Hello Bruno,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I,m from Bulgaria.with EU Express shipping ,Will I pay customs fees?

    By Ivaylo Dec-22/2017 11:12:06

    A

    Hello Ivaylo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    The priority line option has disappeared for the combo ... I was going to request it now but I see that this shipping option is not available. What happen?

    By Ivan Sep-28/2017 02:09:04

    A

    Hello Ivan,
    We can ship to your country via

    Priority Line 8 - 18 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $56.44


  • Q

    Hi, can I send a mavic pro combo to Israel and what is the delivery time?

    By Andrey Sep-28/2017 12:09:43

    A

    Hello Andrey,

    We can ship the item to Israel.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    why can not I order this product in Russia?

    By Andew Kuznetsov Sep-26/2017 07:09:33

    A

    Hello Andew,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hello! how quckly can you send this item in Russia?

    By Alex Kos Sep-15/2017 06:09:42

    A

    Hello Alex,


    The item is in stock in China warehouse.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello How long does it take to send it to Spain? Where is the warehouse located? Thanks

    By Josep Sep-09/2017 05:09:43

    A

    Hello Josep,


    It's CN warehouse.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, I have been receiving order from u recently, but my fear is this product been so expensive I lose it on the process. Can u still send this to Sao tome and Principe as usual? What if, its stolen or broken or malfunction??

    By Claus Sep-08/2017 08:09:46

    A

    Hello Claus,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

    To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for the order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

  • Q

    Hi, is it true that you ship to the Canary Islands, Spain? Thank you

    By Pablo Sep-05/2017 05:09:10

    A

    Hello Pablo,


    The shipping time depends on the shipping method selected during the checkout.


    We have 2 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 23Go To: GO

  • Q

    Dear seller , I would like some more information a) could this product come to my country GRECCE ( EUROPE ) tax free ?? b) in how many days could come to my country with free shipping ?? c) is the product with the original DGI serial number guarantee ?? I am looking forward to hearing from you soon Thank you.

    By VASSILIOS Oct-28/2017 03:10:50

    A

    Hello VASSILIOS,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html



    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    Please rest assured that we are responsible for our customer.

    It is original and has the official serial number.


  • Q

    How come is it too cheap as compare to other sites?

    By vik Sep-10/2017 02:09:33

    A

    Hello vik,

    We always negotiate the best quality at the lowest price.

    Our products are made in China.


  • Q

    Hello! I am russian user. Usually, I am using guaranti in my loccation, if product brak or have deffect. What about guaranty in Russia? Thank You

    By Evgeny May-20/2017 12:05:00

    A

    Hello Evgeny
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hi, Is Mavic covered by DJI warranty? I am asking this as drone will be shipped from China to UK and I want to make sure that if something goes wrong, I can contact DJI to get it fixed. Thanks

    By AK Apr-28/2017 09:04:50

    A

    Hello AK
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html