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Home > > > Action Cameras

Customer Questions & AnswersAsk a question

  • All (34)
  • Product information (28)
  • Stock status (2)
  • Payment (0)
  • About shipping (2)
  • Others (2)
  • Q

    Hello Sir, Can i install an external microphone to this camera?

    By Vasilios Feb-03/2018 03:02:24

    A

    Dear Vasilios,



    Thank you for your inquiry.

    It does not support external microphone now.



  • Q

    Can i install external microphone on this camera?

    By Vasilis Feb-03/2018 03:02:17

    A

    Hello Vasilis,
    Please note that the item supports built-in microphone/speaker (AAC).

  • Q

    Is it possible to connect this camera to a computer via USB and use it as a webcam?

    By Pedro Feb-02/2018 08:02:58

    A

    Dear Pedro,


    Thank you for your inquiry.

    It is impossible to connect this camera to a computer via USB and use it as a webcam.




  • Q

    Do you have compatible batteries for this camera for sale?

    By Carlos Rodriues Jan-21/2018 05:01:13

    A

    Hello Carlos,
    We are sorry that we are unable to find the related item on our website.

    Hope you can understand that.

  • Q

    Does this come with English language or Chinese?

    By Himan Roy Nov-27/2017 12:11:52

    A

    Hello Himan,


    It can support English,Simplified Chinese.

    Let me know if you need any further assistance.


  • Q

    Hello ! I'm interesting in this camera but I need to know how it works under water. Have you got some pictures in water to give me an exemple please ? Thank you by advance, Cordially, Nicolas

    By Nicolas Nov-04/2017 02:11:14

    A

    Hello Nicolas,
    Please note that the item is waterproof.

    Hope you can understand that.

  • Q

    Hello, I would like to know if you declare a value of the item when shipping, and if so do you declare the selling price, or less? Thank you

    By Ste Oct-18/2017 12:10:53

    A

    Hello Ste,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have in stock?

    By Seb Oct-15/2017 03:10:34

    A

    Hello Seb,
    Yes, we have stock,please feel free to order it.
    Best Regards

  • Q

    Hi, do you make shipments to Mexico?

    By Ernesto Oct-08/2017 09:10:13

    A

    Hello Ernesto,
    We can ship to your country via

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days $0.82

    Expedited Shipping 3 - 7 business days $10.54


  • Q

    Hallo. I would like ask you where can I set up an english language? I discovered a sittings but I can´t find english. I have it completly in Chines language. Many thanks for your help

    By Vladimír Oct-02/2017 12:10:26

    A

    Dear Vladimír,


    Thank you for your inquiry.

    Enter into Settings --- Language --- English,then you can set up english.

Prev 1 234Go To: GO

  • Q

    Hello Sir, Can i install an external microphone to this camera?

    By Vasilios Feb-03/2018 03:02:24

    A

    Dear Vasilios,



    Thank you for your inquiry.

    It does not support external microphone now.



  • Q

    Can i install external microphone on this camera?

    By Vasilis Feb-03/2018 03:02:17

    A

    Hello Vasilis,
    Please note that the item supports built-in microphone/speaker (AAC).

  • Q

    Is it possible to connect this camera to a computer via USB and use it as a webcam?

    By Pedro Feb-02/2018 08:02:58

    A

    Dear Pedro,


    Thank you for your inquiry.

    It is impossible to connect this camera to a computer via USB and use it as a webcam.




  • Q

    Do you have compatible batteries for this camera for sale?

    By Carlos Rodriues Jan-21/2018 05:01:13

    A

    Hello Carlos,
    We are sorry that we are unable to find the related item on our website.

    Hope you can understand that.

  • Q

    Does this come with English language or Chinese?

    By Himan Roy Nov-27/2017 12:11:52

    A

    Hello Himan,


    It can support English,Simplified Chinese.

    Let me know if you need any further assistance.


  • Q

    Hello ! I'm interesting in this camera but I need to know how it works under water. Have you got some pictures in water to give me an exemple please ? Thank you by advance, Cordially, Nicolas

    By Nicolas Nov-04/2017 02:11:14

    A

    Hello Nicolas,
    Please note that the item is waterproof.

    Hope you can understand that.

  • Q

    Hallo. I would like ask you where can I set up an english language? I discovered a sittings but I can´t find english. I have it completly in Chines language. Many thanks for your help

    By Vladimír Oct-02/2017 12:10:26

    A

    Dear Vladimír,


    Thank you for your inquiry.

    Enter into Settings --- Language --- English,then you can set up english.

  • Q

    Does it support english language?

    By Lukas Sep-30/2017 04:09:37

    A

    Hello Lukas,

    Language: English,French,Korean,Simplified Chinese,Spanish

  • Q

    where I can find English firmware?

    By Mihails Sep-29/2017 12:09:12

    A

    Dear Mihails,


    Thank you for your inquiry.

    Sorry, it does not support English.

  • Q

    I got it finally! English firmware is already on the net.. My question is : where i can buy backup bateries?

    By Gaabaa Sep-22/2017 05:09:58

    A

    Hello Gaabaa,
    We are sorry we don't have this item battery only.

Prev 1 23Go To: GO

  • Q

    Do you have in stock?

    By Seb Oct-15/2017 03:10:34

    A

    Hello Seb,
    Yes, we have stock,please feel free to order it.
    Best Regards

  • Q

    Do you have in stock?

    By Fernando Sep-27/2017 04:09:51

    A

    Hello Fernando,
    Yes this item in stock now.

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  • Q

    Hello, I would like to know if you declare a value of the item when shipping, and if so do you declare the selling price, or less? Thank you

    By Ste Oct-18/2017 12:10:53

    A

    Hello Ste,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, do you make shipments to Mexico?

    By Ernesto Oct-08/2017 09:10:13

    A

    Hello Ernesto,
    We can ship to your country via

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days $0.82

    Expedited Shipping 3 - 7 business days $10.54


  • Q

    i from VietNam so how you can guarantee for me if i have problem?

    By Dân Sep-30/2017 06:09:40

    A

    Hello Dân,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Can it be mounted on a bicycle?what is it cost?

    By binder Sep-30/2017 01:09:31

    A

    Hello binder,

    Application: Bike,Extreme Sports,Motorcycle,Ski


    Yes, it can be mounted on a bicycle.

    The price is 113.99 USD now.