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Home > > > Action Cameras

Customer Questions & AnswersAsk a question

  • All (30)
  • Product information (24)
  • Stock status (2)
  • Payment (0)
  • About shipping (2)
  • Others (2)
  • Q

    Does this come with English language or Chinese?

    By Himan Roy Nov-27/2017 12:11:52

    A

    Hello Himan,


    It can support English,Simplified Chinese.

    Let me know if you need any further assistance.


  • Q

    Hello ! I'm interesting in this camera but I need to know how it works under water. Have you got some pictures in water to give me an exemple please ? Thank you by advance, Cordially, Nicolas

    By Nicolas Nov-04/2017 02:11:14

    A

    Hello Nicolas,
    Please note that the item is waterproof.

    Hope you can understand that.

  • Q

    Hello, I would like to know if you declare a value of the item when shipping, and if so do you declare the selling price, or less? Thank you

    By Ste Oct-18/2017 12:10:53

    A

    Hello Ste,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have in stock?

    By Seb Oct-15/2017 03:10:34

    A

    Hello Seb,
    Yes, we have stock,please feel free to order it.
    Best Regards

  • Q

    Hi, do you make shipments to Mexico?

    By Ernesto Oct-08/2017 09:10:13

    A

    Hello Ernesto,
    We can ship to your country via

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days $0.82

    Expedited Shipping 3 - 7 business days $10.54


  • Q

    Hallo. I would like ask you where can I set up an english language? I discovered a sittings but I can´t find english. I have it completly in Chines language. Many thanks for your help

    By Vladimír Oct-02/2017 12:10:26

    A

    Dear Vladimír,


    Thank you for your inquiry.

    Enter into Settings --- Language --- English,then you can set up english.

  • Q

    i from VietNam so how you can guarantee for me if i have problem?

    By Dân Sep-30/2017 06:09:40

    A

    Hello Dân,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does it support english language?

    By Lukas Sep-30/2017 04:09:37

    A

    Hello Lukas,

    Language: English,French,Korean,Simplified Chinese,Spanish

  • Q

    Can it be mounted on a bicycle?what is it cost?

    By binder Sep-30/2017 01:09:31

    A

    Hello binder,

    Application: Bike,Extreme Sports,Motorcycle,Ski


    Yes, it can be mounted on a bicycle.

    The price is 113.99 USD now.

  • Q

    where I can find English firmware?

    By Mihails Sep-29/2017 12:09:12

    A

    Dear Mihails,


    Thank you for your inquiry.

    Sorry, it does not support English.

Prev 1 23Go To: GO

  • Q

    Does this come with English language or Chinese?

    By Himan Roy Nov-27/2017 12:11:52

    A

    Hello Himan,


    It can support English,Simplified Chinese.

    Let me know if you need any further assistance.


  • Q

    Hello ! I'm interesting in this camera but I need to know how it works under water. Have you got some pictures in water to give me an exemple please ? Thank you by advance, Cordially, Nicolas

    By Nicolas Nov-04/2017 02:11:14

    A

    Hello Nicolas,
    Please note that the item is waterproof.

    Hope you can understand that.

  • Q

    Hallo. I would like ask you where can I set up an english language? I discovered a sittings but I can´t find english. I have it completly in Chines language. Many thanks for your help

    By Vladimír Oct-02/2017 12:10:26

    A

    Dear Vladimír,


    Thank you for your inquiry.

    Enter into Settings --- Language --- English,then you can set up english.

  • Q

    Does it support english language?

    By Lukas Sep-30/2017 04:09:37

    A

    Hello Lukas,

    Language: English,French,Korean,Simplified Chinese,Spanish

  • Q

    where I can find English firmware?

    By Mihails Sep-29/2017 12:09:12

    A

    Dear Mihails,


    Thank you for your inquiry.

    Sorry, it does not support English.

  • Q

    I got it finally! English firmware is already on the net.. My question is : where i can buy backup bateries?

    By Gaabaa Sep-22/2017 05:09:58

    A

    Hello Gaabaa,
    We are sorry we don't have this item battery only.

  • Q

    Hi! The camera has an (mini) HDMI out? Only AV? Thanks

    By Simone Sep-22/2017 10:09:46

    A

    Dear Simone,


    Thank you for your inquiry.

    Sorry, it does not have an (mini) HDMI out.

    Video Output: AV-Out

    Interface Type: Micro USB,TF Card Slot


  • Q

    Good morning. Do you know how long it will take to buy the waterproof case? Is it on sale now

    By Javier Sanchez Sep-18/2017 05:09:08

    A

    Hello Javier,

    You can make the order normally.

    For the shipping time, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What are the maximum resolutions and the respective fps?

    By Dirceu Sep-11/2017 02:09:30

    A

    Hello Dirceu,
    It is with 30fps,and the maximum is 60fps.

    Screen resolution: 960 x 480.

    The Video Resolution: 1080P(60fps),4K (3840 x 2160)

    The maximum Video Resolution is 4K (3840 x 2160).

  • Q

    what type of memories does support?Can you tell me please brands or specs about the memorie that support?

    By Erick Sep-06/2017 10:09:41

    A

    Hello Erick,


    Max External Card Supported: TF 64G (not included).

    It just can support TF card within 64GB.

    Let me know if you need any further assistance.


Prev 1 23Go To: GO

  • Q

    Do you have in stock?

    By Seb Oct-15/2017 03:10:34

    A

    Hello Seb,
    Yes, we have stock,please feel free to order it.
    Best Regards

  • Q

    Do you have in stock?

    By Fernando Sep-27/2017 04:09:51

    A

    Hello Fernando,
    Yes this item in stock now.

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  • Q

    Hello, I would like to know if you declare a value of the item when shipping, and if so do you declare the selling price, or less? Thank you

    By Ste Oct-18/2017 12:10:53

    A

    Hello Ste,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, do you make shipments to Mexico?

    By Ernesto Oct-08/2017 09:10:13

    A

    Hello Ernesto,
    We can ship to your country via

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days $0.82

    Expedited Shipping 3 - 7 business days $10.54


  • Q

    i from VietNam so how you can guarantee for me if i have problem?

    By Dân Sep-30/2017 06:09:40

    A

    Hello Dân,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Can it be mounted on a bicycle?what is it cost?

    By binder Sep-30/2017 01:09:31

    A

    Hello binder,

    Application: Bike,Extreme Sports,Motorcycle,Ski


    Yes, it can be mounted on a bicycle.

    The price is 113.99 USD now.