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Home > > > RC Quadcopters

Customer Questions & AnswersAsk a question

  • All (90)
  • Product information (55)
  • Stock status (4)
  • Payment (3)
  • About shipping (21)
  • Others (7)
  • Q

    Does it include propeller guard rings?

    By Martin Dec-07/2017 12:12:16

    A

    Hello Martin,

    Package Contents: 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x Camera, 1 x Charger, 1 x English Manual.

    Let me know if you need any further assistance.


  • Q

    Do you hace immediate stock? Thanks

    By Raul Dec-04/2017 05:12:29

    A

    Hello Raul,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi, -Do you no the weight of the drone without battery and camera ? - could we buy extra battery ? -Is there an follow me mode ? thanks kind regards

    By quillasi Nov-30/2017 06:11:38

    A

    Hello quillasi,
    Thanks for your inquiry.

    1: The weight of the drone without battery and camera is 0.67KG.

    2: Yes, you can purchase the spare battery.

    3: There is no follow me mode.

  • Q

    Hi, what is the estimated next time of shipping to germany ? (drone with cn plug from china warehouse)

    By Nimo Nov-26/2017 11:11:08

    A

    Hello Nimo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    The CN version comes with the Gimbal?

    By Julio Nov-25/2017 12:11:38

    A

    Hello Julio,

    Compatible with Additional Gimbal: Yes .

    Let me know if you need any further assistance.


  • Q

    In the last picture of the description of this quadrocopter you say that there are two versions of this drone. Whats the difference between the international and the cn version?

    By International Version Nov-25/2017 12:11:45

    A

    Hello International,
    The versions differ in the applicable country due to the logistics. The product is the same.

  • Q

    Comes with control?

    By Pedro Nov-25/2017 12:11:19

    A

    Hello Pedro,
    This item contains : 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x Camera, 1 x Charger, 1 x English Manual .

  • Q

    Hi good night. I want to know if you send by br express?

    By jose marcio Nov-23/2017 08:11:26

    A

    Hello jose,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What's the difference between CN and US versions

    By Abel Sebastian Nov-23/2017 12:11:26

    A

    Hello Abel,

    The versions differ in the applicable country due to the logistics. The product is the same.


    Let me know if you need any help.

  • Q

    Hello, how is this product different from this one? XIAOMI Mi Drone 4K UHD WiFi FPV Quadcopter - CN PLUG WHITE

    By leandro giraldi Nov-18/2017 04:11:40

Prev 1 234 ... 9Go To: GO

  • Q

    Does it include propeller guard rings?

    By Martin Dec-07/2017 12:12:16

    A

    Hello Martin,

    Package Contents: 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x Camera, 1 x Charger, 1 x English Manual.

    Let me know if you need any further assistance.


  • Q

    Hi, -Do you no the weight of the drone without battery and camera ? - could we buy extra battery ? -Is there an follow me mode ? thanks kind regards

    By quillasi Nov-30/2017 06:11:38

    A

    Hello quillasi,
    Thanks for your inquiry.

    1: The weight of the drone without battery and camera is 0.67KG.

    2: Yes, you can purchase the spare battery.

    3: There is no follow me mode.

  • Q

    The CN version comes with the Gimbal?

    By Julio Nov-25/2017 12:11:38

    A

    Hello Julio,

    Compatible with Additional Gimbal: Yes .

    Let me know if you need any further assistance.


  • Q

    In the last picture of the description of this quadrocopter you say that there are two versions of this drone. Whats the difference between the international and the cn version?

    By International Version Nov-25/2017 12:11:45

    A

    Hello International,
    The versions differ in the applicable country due to the logistics. The product is the same.

  • Q

    Comes with control?

    By Pedro Nov-25/2017 12:11:19

    A

    Hello Pedro,
    This item contains : 1 x Quadcopter ( Battery Included ), 1 x Transmitter, 1 x Camera, 1 x Charger, 1 x English Manual .

  • Q

    Hi good night. I want to know if you send by br express?

    By jose marcio Nov-23/2017 08:11:26

    A

    Hello jose,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What's the difference between CN and US versions

    By Abel Sebastian Nov-23/2017 12:11:26

    A

    Hello Abel,

    The versions differ in the applicable country due to the logistics. The product is the same.


    Let me know if you need any help.

  • Q

    Hello, how is this product different from this one? XIAOMI Mi Drone 4K UHD WiFi FPV Quadcopter - CN PLUG WHITE

    By leandro giraldi Nov-18/2017 04:11:40

  • Q

    What is the minium version of Android for a tablet to work with Xiaomi Drone ?

    By jack Oct-25/2017 08:10:14

    A

    Hello jack,

    The item doesn't have this function.


  • Q

    Hi why is it there cheaper than on aliexpress? :D

    By Denis Oct-22/2017 03:10:05

    A

    Hello Denis,

    We always negotiate the best quality at the lowest price.

    Our products are made in China.


Prev 1 23456Go To: GO

  • Q

    Do you hace immediate stock? Thanks

    By Raul Dec-04/2017 05:12:29

    A

    Hello Raul,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    I want to buy the drone but i can't buy extra batteries that ship to Greece! :(

    By Nikos Oct-26/2017 08:10:10

    A

    Hello Nikos,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hi do you have this in EU stock?

    By Denis Oct-22/2017 03:10:59

    A

    Dear Denis,


    Thank you for your inquiry.

    It is just in stock in CN warehouse now.

  • Q

    Does it come with battery? Also can i buy extra batteries ? (I Live In Greece)

    By George May-23/2017 05:05:05

    A

    Hello George,

    You do not need to buy extra batteries.


    It comes you with built-in rechargeable battery and you can charge it with the Charger.

  • Q

    Is the product The product contains a tariff? Or do you need to pay separately?

    By drone Sep-07/2017 08:09:34

    A

    Hello drone,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you declare it for less price to avoid customs and tax problems?

    By Giovanni Steven Rincon Avellaneda Jul-07/2017 11:07:49

    A

    Hello Giovanni,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Bonjour à toute l'équipe de GEARBEST, Comment celà se fait que l'on trouve le XIAOMI MI DRONE 4k 2017 moins cher sur des sites comme banggood.com et tomtop.com ??? - https://www.banggood.com/fr/Xiaomi-Mi-Drone-WIFI-FPV-With-4K-30fps-1080P-Camera-3-Axis-Gimbal-RC-Quadcopter-p-1057057.html??p=F322107500574201611X - http://www.tomtop.com/fr/rc-quadcopter-1192/p-rm6355us.html?Warehouse=CN Quand est ce que vous le proposerez au même prix que sue les sites de BANGGOOD et TOMTOP ??? Car je compte l'acheter mais je l’achèterais quand il sera à 480€. Cordialement.

    By PARPETTE Jean-Noël May-06/2017 10:05:57

    A

    Hello PARPETTE,

    We always negotiate the best quality at the lowest price.

    Our products are made in China.


  • Q

    Hi, what is the estimated next time of shipping to germany ? (drone with cn plug from china warehouse)

    By Nimo Nov-26/2017 11:11:08

    A

    Hello Nimo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, please declare the value below 300 U$ of package on the shipment in my order number WB1710.....7544724

    By Jefferson Willian Oct-16/2017 09:10:14

    A

    Hello Jefferson,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can you Shipping to thailand ?

    By GUN Oct-11/2017 09:10:06

    A

    Hello GUN,

    Yes, it can be shipped to Thailand.

  • Q

    How do you send it with UPS, or DHL?

    By Tamás Oct-06/2017 11:10:22

    A

    Hello Tamás,
    We can ship to your country via

    Priority Line 10 - 25 business days $0.45

    Expedited Shipping 3 - 7 business days $29.42


    You can choose shipping company when you check out.

  • Q

    el envio apresurdo tiene costos de aduana? o pasa por aduana el paquete?

    By joaquin morales Oct-05/2017 05:10:46

    A

    Hello Joaquin,

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi i am from Greece and I want to avoid the cost of customs which shipping I have to choose? thanks

    By george Oct-04/2017 04:10:59

    A

    Hello george,


    All shipping method may has tax.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, is there a possibility to send a dron with a European warehouse due to VAT and dph?

    By Josef Sep-28/2017 01:09:33

    A

    Hello Josef,
    We are sorry this item in stock in EU warehouse only.

  • Q

    Why only DHL is able to ship it to Brazil. This costs more than $ 120 only tax on the cost of shipping is going to be over $ 72. Could be made available another form of emissary, I will buy from another website.

    By rodolfo cintra Sep-24/2017 09:09:30

    A

    Hello rodolfo,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you Ship This product to Brazil by BR Express?

    By Alex Sep-23/2017 05:09:36

    A

    Hello Alex,
    We are sorry we can't, we can ship via DHL only.

  • Q

    Why is only DHL shipping way able to send it to Brazil. This is costing over than U$120

    By Ivan Claudio de Aguiar Sep-23/2017 08:09:46

    A

    Hello Ivan,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


Prev 1 23Go To: GO

  • Q

    Good morning here from Brazil. Would not you be able to ship BR Express here to Brazil? Because this freight would have a lower value and I would pay less tax here in Brazil. I thank the attention

    By Wesley Roberto Morra Sep-24/2017 06:09:22

    A

    Hello Wesley,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, could you make me a cheaper freight? If I make a better shipping here to Brazil, I buy Drone

    By Wesley Roberto Morra Sep-20/2017 12:09:03

    A

    Hello Wesley,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does the us plug work in turkey?

    By meck Sep-17/2017 07:09:53

    A

    Dear meck,


    The item is US plug.

    If you want to use it in turkey, we can add an EU plug in this package.

  • Q

    Hi , the item is in stock and when i place the order today, can i receive it before 22th August ? Shippingmethode is : GERMANY VIA PRIORITY LINE Best regards Mai

    By Mai Aug-05/2017 11:08:44

    A

    Hello Mai,


    Thanks for your inquiry.

    The item is available now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Am i allowed to fly the drone arround europe (does it have a CE certification) ? Thanks and regards, Franz

    By Franz Jun-06/2017 10:06:49

    A

    Hello Franz,


    No, this item does not have CE certification.

    Thank you for your inquiry.

  • Q

    are there import charges if you send this to mexico?

    By jose May-18/2017 12:05:07

    A

    Hello jose,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When will your price be lowered to compete with Bangood?

    By Jack Barry Apr-25/2017 12:04:39

    A

    Hello Jack,

    Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.
    Sometimes prices will increase or decrease.These are market's facts.

    Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

    We have price protection guarantee.