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Home > Hot Products

Customer Questions & AnswersAsk a question

  • All (92)
  • Product information (55)
  • Stock status (6)
  • Payment (4)
  • About shipping (20)
  • Others (7)
  • Q

    What plug is best for South Africa? We use EU plugs also? And what is the expedient shiping estimate to South Africa and what would the fastest shipping be?

    By Koch Oct-17/2017 12:10:06

    A

    Hello Koch,

    We will send an adapter with all our products according to the order's country of delivery.


    You can see the shipping costs and delivery time for your order during the checkout.

    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.

    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, please declare the value below 300 U$ of package on the shipment in my order number WB1710.....7544724

    By Jefferson Willian Oct-16/2017 09:10:14

    A

    Hello Jefferson,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can you Shipping to thailand ?

    By GUN Oct-11/2017 09:10:06

    A

    Hello GUN,

    Yes, it can be shipped to Thailand.

  • Q

    How do you send it with UPS, or DHL?

    By Tamás Oct-06/2017 11:10:22

    A

    Hello Tamás,
    We can ship to your country via

    Priority Line 10 - 25 business days $0.45

    Expedited Shipping 3 - 7 business days $29.42


    You can choose shipping company when you check out.

  • Q

    el envio apresurdo tiene costos de aduana? o pasa por aduana el paquete?

    By joaquin morales Oct-05/2017 05:10:46

    A

    Hello Joaquin,

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi i am from Greece and I want to avoid the cost of customs which shipping I have to choose? thanks

    By george Oct-04/2017 04:10:59

    A

    Hello george,


    All shipping method may has tax.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do you have this drone the prompt delivery to be sent to Brazil?

    By Wesley Roberto Morra Sep-30/2017 10:09:53

    A

    Hello Wesley,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    what is the maximun flyng time?

    By Luis Giraldo Sep-29/2017 10:09:37

    A

    Hello Luis,
    Thank you for your inquiry.

    The flying time is about 27mins.

    Let me know if you need any help.


  • Q

    Hello, is there a possibility to send a dron with a European warehouse due to VAT and dph?

    By Josef Sep-28/2017 01:09:33

    A

    Hello Josef,
    We are sorry this item in stock in EU warehouse only.

  • Q

    What's the difference between +internal battery and +external battery? Do you mean to say that " external battery" means with an additional battery? that is, 2 batteries in total?

    By Elias Sep-27/2017 04:09:59

    A

    Hello Elias,

    No, there is one battery.

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.


Prev 1 234 ... 10Go To: GO

  • Q

    What plug is best for South Africa? We use EU plugs also? And what is the expedient shiping estimate to South Africa and what would the fastest shipping be?

    By Koch Oct-17/2017 12:10:06

    A

    Hello Koch,

    We will send an adapter with all our products according to the order's country of delivery.


    You can see the shipping costs and delivery time for your order during the checkout.

    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.

    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you have this drone the prompt delivery to be sent to Brazil?

    By Wesley Roberto Morra Sep-30/2017 10:09:53

    A

    Hello Wesley,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    what is the maximun flyng time?

    By Luis Giraldo Sep-29/2017 10:09:37

    A

    Hello Luis,
    Thank you for your inquiry.

    The flying time is about 27mins.

    Let me know if you need any help.


  • Q

    What's the difference between +internal battery and +external battery? Do you mean to say that " external battery" means with an additional battery? that is, 2 batteries in total?

    By Elias Sep-27/2017 04:09:59

    A

    Hello Elias,

    No, there is one battery.

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.


  • Q

    Could you please tell me what´s the difference between the version with built-in battery and the version with external battery? Thank you in advance

    By Pedro Sep-27/2017 04:09:25

    A

    Hello Pedro,

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.

  • Q

    i don't understand the diference about external and built-in battery. May you explain ?

    By Assis Sep-27/2017 04:09:33

    A

    Hello Assis,

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.

  • Q

    You have US Plug + External battery. Does it mean that you will send 2 batteries in total? one for drone + 1 extra?

    By Yury Sep-27/2017 03:09:07

    A

    Hello Yury,

    There is one battery in the package.

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.

  • Q

    What's the difference between the built in battery and the external battery versions?

    By Julio Cesar Sep-27/2017 02:09:52

    A

    Hello Julio,

    External Battery means we will put the battery outside of the quadcopter.

    Built-in Battery means we will put the battery inside of the quadcopter.


  • Q

    What is the contro;l distance ? is it 3 or 4 or 2 KM ? What is the diference of the below , written in device information "Control Distance: Above 800m Detailed Control Distance: About 3000m FPV Distance: 4km ""

    By Nikos Sep-25/2017 07:09:42

    A

    Hello Nikos,


    Remote Control: 2.4GHz Wireless Remote Control,WiFi Remote Control
    Channel: Unknown
    Mode: Mode 2 (Left Hand Throttle)
    Radio Mode: Mode 2 (Left-hand Throttle),WiFi APP
    Control Distance: Above 800m
    Detailed Control Distance: About 3000m
    Compatible with Additional Gimbal: Yes
    FPV Distance: 4km
    Model Power: Rechargeable Battery

  • Q

    Friend, I made a purchase order W1709190710562904 on 9/19/2017, I would like to know more information about my purchase.

    By Patrik Sep-22/2017 01:09:21

    A

    Hello Patrik,
    This item in stock now, we will ship in 1-3 business days.

Prev 1 23456Go To: GO

  • Q

    Does it come with battery? Also can i buy extra batteries ? (I Live In Greece)

    By George May-23/2017 05:05:05

    A

    Hello George,

    You do not need to buy extra batteries.


    It comes you with built-in rechargeable battery and you can charge it with the Charger.

  • Q

    When again will be on stock. I know that you have version with camera 1080p, but I wish to buy this one because range limit in 4k drone is 2000m.

    By Mario Jan-23/2017 01:01:37

    A

    Hello Mario,
    Sorry we don't sell it anymore.

  • Q

    when will be available?

    By ALDO Sep-15/2016 12:09:30

    A

    Hello ALDO,
    This item is out of stock, sorry.
    Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

  • Q

    When believe it have in stock? :)

    By Jorge Armando Suárez Alfonso Jul-18/2016 02:07:30

    A

    Hello Jorge,
    Please click the arrival notice botton and fill in your information,when the item back in stock we will send you e-mail.

  • Q

    When will there be spare Propellers and batteries available?

    By Alex G. Jul-17/2016 01:07:05

    A

    Hello Alex,

    I am sorry we don't have the spare Propellers and batteries of the item for sell now.

    You can try to buy it in your local shops.

    We are apologize for any inconvenience that has caused to you.

  • Q

    Hi. Do you know when this pruduct become available for purchase or pre-order?

    By Vera Jun-20/2016 08:06:59

    A

    Hello,

    I am sorry the item is not avalible at the moment.

    We can't make sure when it will restock.

  • Q

    Is the product The product contains a tariff? Or do you need to pay separately?

    By drone Sep-07/2017 08:09:34

    A

    Hello drone,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you declare it for less price to avoid customs and tax problems?

    By Giovanni Steven Rincon Avellaneda Jul-07/2017 11:07:49

    A

    Hello Giovanni,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Bonjour à toute l'équipe de GEARBEST, Comment celà se fait que l'on trouve le XIAOMI MI DRONE 4k 2017 moins cher sur des sites comme banggood.com et tomtop.com ??? - https://www.banggood.com/fr/Xiaomi-Mi-Drone-WIFI-FPV-With-4K-30fps-1080P-Camera-3-Axis-Gimbal-RC-Quadcopter-p-1057057.html??p=F322107500574201611X - http://www.tomtop.com/fr/rc-quadcopter-1192/p-rm6355us.html?Warehouse=CN Quand est ce que vous le proposerez au même prix que sue les sites de BANGGOOD et TOMTOP ??? Car je compte l'acheter mais je l’achèterais quand il sera à 480€. Cordialement.

    By PARPETTE Jean-Noël May-06/2017 10:05:57

    A

    Hello PARPETTE,

    We always negotiate the best quality at the lowest price.

    Our products are made in China.


  • Q

    online paymethon is safe

    By harish Jun-19/2016 01:06:44

    A

    Hello harish,

    The payment method is safe.
    Our website accepts following safe and secure payment methods:
    1.PayPal
    2.Pay by credit card directly
    3.Pay by credit card via PayPal
    4.Wire Transfer
    5.Western Union
    6.Pay by Boleto Bancario via Ebanx
    Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
    If you pay by Wire Transfer,Western Union,please contact us for further details.

  • Q

    Hello, please declare the value below 300 U$ of package on the shipment in my order number WB1710.....7544724

    By Jefferson Willian Oct-16/2017 09:10:14

    A

    Hello Jefferson,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can you Shipping to thailand ?

    By GUN Oct-11/2017 09:10:06

    A

    Hello GUN,

    Yes, it can be shipped to Thailand.

  • Q

    How do you send it with UPS, or DHL?

    By Tamás Oct-06/2017 11:10:22

    A

    Hello Tamás,
    We can ship to your country via

    Priority Line 10 - 25 business days $0.45

    Expedited Shipping 3 - 7 business days $29.42


    You can choose shipping company when you check out.

  • Q

    el envio apresurdo tiene costos de aduana? o pasa por aduana el paquete?

    By joaquin morales Oct-05/2017 05:10:46

    A

    Hello Joaquin,

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi i am from Greece and I want to avoid the cost of customs which shipping I have to choose? thanks

    By george Oct-04/2017 04:10:59

    A

    Hello george,


    All shipping method may has tax.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, is there a possibility to send a dron with a European warehouse due to VAT and dph?

    By Josef Sep-28/2017 01:09:33

    A

    Hello Josef,
    We are sorry this item in stock in EU warehouse only.

  • Q

    Why only DHL is able to ship it to Brazil. This costs more than $ 120 only tax on the cost of shipping is going to be over $ 72. Could be made available another form of emissary, I will buy from another website.

    By rodolfo cintra Sep-24/2017 09:09:30

    A

    Hello rodolfo,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you Ship This product to Brazil by BR Express?

    By Alex Sep-23/2017 05:09:36

    A

    Hello Alex,
    We are sorry we can't, we can ship via DHL only.

  • Q

    Why is only DHL shipping way able to send it to Brazil. This is costing over than U$120

    By Ivan Claudio de Aguiar Sep-23/2017 08:09:46

    A

    Hello Ivan,

    We provide the best price for international shipments available, even though we ship all our items from China.

    Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

    Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    IS there another shipping way diferrent than DHL to Brazil?

    By Ivan Claudio de Aguiar Sep-23/2017 08:09:17

    A

    Hello Ivan,
    We are sorry we can ship to your country via DHL only.

Prev 1 2Go To: GO

  • Q

    Good morning here from Brazil. Would not you be able to ship BR Express here to Brazil? Because this freight would have a lower value and I would pay less tax here in Brazil. I thank the attention

    By Wesley Roberto Morra Sep-24/2017 06:09:22

    A

    Hello Wesley,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, could you make me a cheaper freight? If I make a better shipping here to Brazil, I buy Drone

    By Wesley Roberto Morra Sep-20/2017 12:09:03

    A

    Hello Wesley,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does the us plug work in turkey?

    By meck Sep-17/2017 07:09:53

    A

    Dear meck,


    The item is US plug.

    If you want to use it in turkey, we can add an EU plug in this package.

  • Q

    Hi , the item is in stock and when i place the order today, can i receive it before 22th August ? Shippingmethode is : GERMANY VIA PRIORITY LINE Best regards Mai

    By Mai Aug-05/2017 11:08:44

    A

    Hello Mai,


    Thanks for your inquiry.

    The item is available now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Am i allowed to fly the drone arround europe (does it have a CE certification) ? Thanks and regards, Franz

    By Franz Jun-06/2017 10:06:49

    A

    Hello Franz,


    No, this item does not have CE certification.

    Thank you for your inquiry.

  • Q

    are there import charges if you send this to mexico?

    By jose May-18/2017 12:05:07

    A

    Hello jose,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When will your price be lowered to compete with Bangood?

    By Jack Barry Apr-25/2017 12:04:39

    A

    Hello Jack,

    Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.
    Sometimes prices will increase or decrease.These are market's facts.

    Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

    We have price protection guarantee.