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How to set the router before connecting gocomma 1080P WiFi Wireless Security IP Camera?
Smart cameras support most routers on the market. The common settings are as follows:
1. The router encryption mode is WPA/WPA2 mode;
2. open the QOS in the advanced settings, adjust the gocomma to the highest.
3. Turn off AP isolation in the router settings.
4. 360 portable WiFi does not support connecting devices;
5. Turn off wireless access control and cancel the black and white list option.
6. open DHCP;
For users using the Xiaomi router, the important gateway settings are as follows:
1. QOS (Intelligent Speed Limit)
Set System → Advanced → QOS Smart Speed Limit Off.
2. Unhide the SSID.
3. Encryption method: It is recommended to use wpa/wpa2.
4. External network settings, it is recommended to use according to the type detected by Xiaomi router.
5. Black and white list to turn off wireless access control, cancel black and white list option.
6. It is recommended to try to close the wall and try to connect successfully.
7. It is recommended not to operate the MAC address and keep it as it is.
8. It is recommended not to set the internal network.
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Can it be bound by phone hotspot?
It can be bound by connecting to a mobile phone hotspot. There are two mobile phones, one mobile phone is the same as the router, and there is a mobile phone for binding. Pay attention to the flow consumption. According to the test, the video consumption per minute of watching video in standard definition quality is about 1.8M, and the traffic consumption per minute in high-definition quality (720P) is about 4M.
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How many cameras can one account connect?
The gocomma smart camera has unlimited number of bound cameras for the same account. You can bind multiple cameras with the same account name. That is, you can place the camera in a different place, but only one Account management is easy and convenient.
However, please note that in order to ensure that multiple cameras in the same network environment are in a normal connection state, you need to have enough bandwidth. Each camera requires an upstream bandwidth of 0.5 Mbps. Try to access the same device no more than 5 accounts at the same time.
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Watching the video is always buffering, what can I do if I can't connect the network?
1. Check if the router connected to the camera can pass the external network.
2. Turn the app off and restart
3. Plug in the power of the device and restart the camera.
4. Check if the router connected to the camera is working properly.
5. Check the router setting.
6. If the device has a Micro SD card, unplug the SD card and turn it back on.
7. Try replacing the USB cable to connect the camera (may be due to cable quality or voltage)
8. Keep the camera as close as possible to the router
9. Reset the camera and reconnect it.
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How long can the SD card be recorded?
The time of recording is related to the selected HD mode. If you choose 1080p, 25 frames per second, 32G size continuous recording can record about 40 hours; if you choose 1080p, 20 frames per second, 32G size can continue recording all day long. Recorded for about 3 days. The SD card is automatically cycled, which means that the first recording will be deleted automatically after the memory card is full, and the new recording will be automatically overwritten.
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Can I record videos without using an SD card?
You can also record via the mobile app, and the video can be saved to your phone. However, the capacity of the mobile phone is limited. If you want to store the video, it is recommended to use it with SD card or cloud storage.
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Can the camera record without network?
Yes, it can. After the device is successfully configured, you can record the power of the device continuously (the SD card is inserted in the device). You can view the history video after connecting network.
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How to remotely control the PTZ camera to the location you want to see?
You can remotely control the automatic steering through the arrow keys in the mobile app, up and down, left and right, whatever you want. Or you can control the camera to align the area by double-clicking on the area of interest in the APP play window.
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What is movement tracking function?
Through the gocomma's original tracking algorithm, the PTZ camera automatically captures and tracks the moving trajectory of the moving object after detecting the movement, and pushes a 10-second alarm video for you.
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How to ensure the security and privacy of videos?
1. The request between the camera, the mobile terminal and the server adopts the https mode for two-way interactive authentication, ensuring that the identity information of the user cannot be hijacked. And each device has its own secret key and certificate to authenticate with the server.
2. The user information stream and the video stream are respectively transmitted by a professional-level encryption protocol to ensure data security.
3. Video transmission through the P2P encryption channel ensures that only the end user can see the video content, and any information stealing from the intermediate transmission link will only obtain invalid encrypted data.
4. Password protection can be set for a single camera to ensure the privacy of the video of the mobile client.
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Why can not find IP camera when you use search software?
1. Rechecking whether power supply and Ethernet cables are connected correctly;
2. Checking the network setting for IP camera and your computer. Go to network connection, configure IP address to same IP segments, Subnet mask and default gateway must be same for both IP camera and computer;
3. Ensuring IP camera and computer are in the same router.
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Why can not visit IP camera from internet (wan)?
1. Log in your local router, and enable port mapping for IP camera in virtual server menu;
2. If you use domain or DDNS service, making sure the domain point to correct IP address with correct port number.
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Why connect 4 IP cameras, but only one IP camera displays images?
You need to set an unique IP address for each of cameras.
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How to change IP address for the hisilicon IP camera?
Accessing the camera with default IP address, then login with default account information. Go to "Device Config", then choose "Network", you can change the IP address for the camera.
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Why POE IP camera can not see at night?
Using high quality Ethernet cable, or shortening the connection distance.
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Why video delay when watch live video?
1. You can increase the bandwidth through upgrading your network infrastructure, also you can lower the bit-rate of streaming. Lowering the image resolution also helps to reduce the video delay time.
2. Increasing the fps can allow IP camera output smooth video.
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Why IP camera can not display image?
The IP camera doesn't boot correctly, please check the power supply.
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How to upgrade NVR firmware?
1. Go to "System Setting", choose "System" > "Upgrade";
2. Select the firmware file, then click "Upgrade".
3. When upgrading succeed, the NVR will reboot.
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How to reset the camera?
1. Disconnect the power supply;
2. Press and hold the reset button;
3. Connect the power supply while still holding reset for more 10 seconds.
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