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Home > > > Keyboards

Customer Questions & AnswersAsk a question

  • All (86)
  • Product information (37)
  • Stock status (10)
  • Payment (1)
  • About shipping (31)
  • Others (7)
  • Q

    If Im buying from GW5 warehouse, and want it shipped to Lithuania, another ES country, will I need to pay any extra fees or just the delivery cost?

    By Simas Feb-18/2018 03:02:09

    A

    Hello Simas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    There are shipments to Colombia and what is the selection that takes less?

    By santiago Feb-18/2018 03:02:02

    A

    Hello santiago,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What is the best, blue switches or red switches?

    By Caio Landgraf Feb-02/2018 05:02:59

    A

    Hello Caio,
    You could choose the color which you like, they just have different colors.

  • Q

    Hello, I'm sorry to bother but I was not able to find this information anywhere. Pleas where is location of G-W-5 Warehouse or G-W- warehouses at all? Is it in EU or not? Thanks for your time.

    By Martin Feb-02/2018 02:02:34

    A

    Hello Martin,

    Thank you for your inquiry.

    Yes, the G-W is our EU warehouse, and the G-W-5 is located in Czech Republic.


  • Q

    Hi, do you sell the spanish version of this keyboard? (the one with the letter "ñ")

    By Iram Valdés Jan-20/2018 11:01:46

    A

    Hello Iram,
    We are sorry that there is no the version for the item.

    Hope you can understand that.

  • Q

    In the description is written Keyboard Switch Brand: OUTEMU. But in your stock, the keyboards are really with OUTEMU switches? thanks

    By Antonio Henrique Dec-23/2017 02:12:56

    A

    Hello Antonio,


    Yes, Keyboard Switch Brand: OUTEMU.


    Let me know if you need any further assistance.


  • Q

    The switch is OUTEMU?

    By Alisson Nov-23/2017 11:11:38

    A

    Hello Alisson,

    Keyboard Switch Brand: OUTEMU .


    Let me know if you need any further assistance.


  • Q

    What is the switch of keyboard ?

    By Pedro Nov-10/2017 11:11:48

    A

    Hello Pedro,
    please note that the battery of the item is Blue Switch.

  • Q

    put a low value on the box so I will not be charged?

    By João Vitor pereira Nov-04/2017 05:11:52

    A

    Hello João,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have the product in stock?

    By Matheus Nov-03/2017 03:11:11

    A

    Hello Matheus,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


Prev 1 234 ... 9Go To: GO

  • Q

    What is the best, blue switches or red switches?

    By Caio Landgraf Feb-02/2018 05:02:59

    A

    Hello Caio,
    You could choose the color which you like, they just have different colors.

  • Q

    Hi, do you sell the spanish version of this keyboard? (the one with the letter "ñ")

    By Iram Valdés Jan-20/2018 11:01:46

    A

    Hello Iram,
    We are sorry that there is no the version for the item.

    Hope you can understand that.

  • Q

    In the description is written Keyboard Switch Brand: OUTEMU. But in your stock, the keyboards are really with OUTEMU switches? thanks

    By Antonio Henrique Dec-23/2017 02:12:56

    A

    Hello Antonio,


    Yes, Keyboard Switch Brand: OUTEMU.


    Let me know if you need any further assistance.


  • Q

    The switch is OUTEMU?

    By Alisson Nov-23/2017 11:11:38

    A

    Hello Alisson,

    Keyboard Switch Brand: OUTEMU .


    Let me know if you need any further assistance.


  • Q

    What is the switch of keyboard ?

    By Pedro Nov-10/2017 11:11:48

    A

    Hello Pedro,
    please note that the battery of the item is Blue Switch.

  • Q

    Hello, Can you ship this to Cyprus?

    By Simeon Oct-11/2017 12:10:25

    A

    Hello Simeon,


    Yes, we can ship this item to Cyprus.


    Let me know if you need any further assistance.


  • Q

    Hi, I was wondering what the keyboard switch is

    By Igor Sep-23/2017 09:09:28

    A

    Hello Igor,

    It is Green axis.

  • Q

    Good afternoon, is it being shipped with OUTEMU BLUE SWITCH?

    By André Sep-12/2017 12:09:52

    A

    Hello André,
    The Keyboard Switch Brand is OUTEMU .

  • Q

    Switch Outemu or MS? Because my friend received a version with MS switch.

    By Rafael Sep-08/2017 04:09:53

    A

    Hello Rafael,
    The item is OUTEMU .

  • Q

    Is it waterproof?

    By Julia Sep-08/2017 11:09:54

    A

    Hello Julia,
    No ,it is not .

Prev 1 234Go To: GO

  • Q

    Do you have the product in stock?

    By Matheus Nov-03/2017 03:11:11

    A

    Hello Matheus,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    its been 4 days from when i ordered.When will it be shipped out?

    By Simeon Oct-18/2017 12:10:50

    A

    Hello Simeon,
    This item in stock now, please contact our support center for your order issue.

  • Q

    have in stock yet?

    By Sergio Oct-16/2017 04:10:36

    A

    Hello Sergio,
    Yes, in stock now.

  • Q

    Hello, I have marked the blue keys in the order, is there a possibility to change the red keys?

    By Moctar;v Oct-02/2017 12:10:51

    A

    Hello Moctar;v,
    If you want change your order, please contact our support center.

  • Q

    Is this product in stock? I bought it today How long to arrive in brazil?

    By Mateo Sep-11/2017 09:09:37

    A

    Hello Mateo,

    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how much left?

    By liron Sep-04/2017 06:09:57

    A

    Hello liron,
    This item in stock now. We are sorry we can't tell you how many we have.

  • Q

    When will the product be in stock?

    By Shreeyans May-10/2017 07:05:42

    A

    Hello Shreeyans,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello, have the silver keyboard with the red switch the prompt delivery, if not, do you have forecast? Thank you

    By Carlos May-08/2017 09:05:00

    A

    Hello Carlos,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    привет, хотел узнать есть ли она на складе?

    By JoSh May-02/2017 03:05:15

    A

    Hello JoSh,
    The item will be in stock on about May 6.

    Thank for your support.

  • Q

    Good afternoon, on this keyboard there are Russian symbols?

    By Nikita Starkov Apr-20/2017 10:04:06

    A

    Hello Nikita,
    This keyboard has no Russian symbols.

  • Q

    I have a question...Can you send it to greece And how many days?

    By NICK Jul-16/2017 06:07:36

    A

    Hello NICK,

    Yes, we can.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    If Im buying from GW5 warehouse, and want it shipped to Lithuania, another ES country, will I need to pay any extra fees or just the delivery cost?

    By Simas Feb-18/2018 03:02:09

    A

    Hello Simas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    There are shipments to Colombia and what is the selection that takes less?

    By santiago Feb-18/2018 03:02:02

    A

    Hello santiago,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I'm sorry to bother but I was not able to find this information anywhere. Pleas where is location of G-W-5 Warehouse or G-W- warehouses at all? Is it in EU or not? Thanks for your time.

    By Martin Feb-02/2018 02:02:34

    A

    Hello Martin,

    Thank you for your inquiry.

    Yes, the G-W is our EU warehouse, and the G-W-5 is located in Czech Republic.


  • Q

    put a low value on the box so I will not be charged?

    By João Vitor pereira Nov-04/2017 05:11:52

    A

    Hello João,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Faz entrega para o brasil ?

    By Arthur Oct-20/2017 08:10:01

    A

    Hello Arthur,
    Yes, we can ship to your country via

    Unregistered Air Mail 18 - 30 business days FREE SHIPPING

    Registered Air Mail 18 - 30 business days $4.12

    Priority Line 15 - 25 business days $6.79

    Expedited Shipping 15 - 25 business days $19.76


  • Q

    Hello, I ordered on October 13th when will it be shipped out?

    By Simeon Oct-19/2017 06:10:21

    A

    Hello Simeon,
    We except ship this item on Oct 20.

  • Q

    Good morning, Do you deliver this to Brazil and how many time this take

    By Vinicius Oct-07/2017 11:10:21

    A

    Hello Vinicius,
    We can ship to BR via

    Unregistered Air Mail 18 - 30 business days FREE SHIPPING

    Registered Air Mail 18 - 30 business days $4.12

    Priority Line 15 - 25 business days $6.79

    Expedited Shipping 7 - 15 business days $33.77


  • Q

    Hello, do you deliver this to Belarus?

    By Oleg Oct-06/2017 08:10:58

    A

    Hello Oleg,
    Yes, we can ship to your country via

    Unregistered Air Mail 15 - 25 business days FREE SHIPPING

    Registered Air Mail 15 - 25 business days $0.82

    Priority Line 15 - 25 business days $23.31

    Expedited Shipping 3 - 10 business days $11.74


  • Q

    Hola tengo una duda, yo soy de México y quisiera adquirir este producto pero tengo 0 experiencia en compras en linea y me han comentado mucho que los productos de su país tardan aproximadamente 3 semanas en adelante en llegar a las manos del comprador y quisiera saber si existe una opción para que el producto no tarde 3 semanas en llegar a mi casa y pueda llegar mas rápido a mis MANOS el producto. Gracias y espero su respuesta

    By Alexis Cardenas Sep-30/2017 08:09:04

    A

    Hello Alexis,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good morning, Do you deliver this to Poland?

    By Mikołaj Sep-23/2017 09:09:46

    A

    Hello Mikołaj,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Priority Line 10 - 25 business days $1.54

    Expedited Shipping 3 - 7 business days $8.70


Prev 1 234Go To: GO

  • Q

    How long does the warranty last?

    By Wojciech Sep-05/2017 05:09:41

    A

    Hello Wojciech

    It is one year.
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hi, I would like to know the fastest way to send this product to Brazil ... I'm buying this keyboard and a few more products. And I would also like to know if I would have trouble using it in Portuguese

    By Ronaldo Jul-04/2017 08:07:04

    A

    Hello Ronaldo,


    You can use it.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I want to know what warehouse you suggest to chose if i am buying from Poland. What option would be the fastest? And approximately how much time would it take?

    By 690599430 Jun-22/2017 01:06:32

    A

    Hello, Sebastian

    Thank you for the inquiry.

    We suggest you choose the EU warehouse.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Please feel free to contact us if you have additional questions.


  • Q

    Hello, I want to know what warehouse you suggest to chose if i am shipping from Poland. What option would be the fastest? And approximately how much time would it take?

    By Sebastian Jun-22/2017 12:06:15

    A

    Hello, Sebastian

    Thank you for the inquiry.

    We suggest you choose the EU warehouse.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Please feel free to contact us if you have additional questions.

  • Q

    Hi, I would like to know if there is a great chance of being taxed at Brazilian customs, And if so, how much is the fee?

    By Gabriel Ledo Ribeiro Jun-14/2017 09:06:07

    A

    Hello Gabriel,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    meu triclado vai com defeito a letra enterogastrona não fusiona

    By ramiro May-21/2017 03:05:52

    A

    Hello ramiro
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, I wanted to know why my product is taking so long to arrive in Brazil. Tracking code = RS840615313NL Thanks for the attention .. :)

    By Paulo Augusto May-04/2017 05:05:36

    A

    Hello Paulo
    For your issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.