Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Bags & Shoes
  • Tablet PC & Accessories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Hot Products
  • Surprise Bag
  • Health & Beauty
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Gaming
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Baby & Kids
  • Appliances

Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (18)
  • Product information (13)
  • Stock status (0)
  • Payment (0)
  • About shipping (3)
  • Others (2)
  • Q

    is there a possibility to bill it under 70$ so that there wont be any problem in the custom

    By murat Sep-11/2017 07:09:11

    A

    Hello murat,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Is it storage upgradable ?

    By Caio Sep-02/2017 07:09:52

    A

    Hello Caio,

    Sorry, the storage can not be upgradable.

  • Q

    Have Portuguese keyboard? Can upgrande the memory for more than 64G? How?

    By Margaor Aug-15/2017 06:08:40

    A

    Hello Margaor,

    It does not have Portuguese keyboard.

    The hard disk memory can be upgraded for more thant 64GB.

    Thank you for your inquiry.

  • Q

    Hi i live in New Zealand.As our nominal voltage is 230v and 50 hertz ,would i require a voltage converter for this laptop. Thanks.

    By Bruce Aug-12/2017 06:08:22

    A

    Hello Bruce,


    This item is EU plug.

    AC adapter: 100-240V 12V 2A


    Let me know if you need any further assistance.


  • Q

    Hello, Can use Autocad 2D normally??

    By Felipe Aug-11/2017 12:08:32

    A

    Hello Felipe,

    It supports Autocad 2D.

    But it will be stuck as the software is large.

  • Q

    Hi, I live in Canada, does it come with a power plug converter to work with north american plugs? thank you.

    By kenshin Aug-09/2017 09:08:41

    A

    Hello kenshin,


    Yes. We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello, shipment to germany incl. tax and customs fee possible or not ? Or i have to handle this by customs ? best regards, Harald

    By Harald Aug-05/2017 05:08:20

    A

    Hello Harald,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Bonjour, Ok pour le module M2 d'extension. Pour le clavier votre réponse ne précise pas si un modèle avec clavier AZERTY existe ? Pourriez-vous être plus précis. Quel délai de livraison pour la France? Cordialement D. Vigouroux

    By Vigouroux Daniel Aug-02/2017 09:08:11

    A

    Hello Vigouroux,


    Please note that the item is not keyboard QWERTY.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, If I order this product from HK-2 warehuis, delivered to The Netherlands? thanks.

    By Mo Jul-20/2017 02:07:27

    A

    Hello Mo,


    Yes, it can be shipped from HK-2 warehouse to Netherlands.

    Thank you for your inquiry.

  • Q

    Is Chuwi Lapbook 12.3 support Traditional Chinese characters? Thanks.

    By Mak Jul-16/2017 08:07:23

    A

    Hello Mak,
    Languages: Windows OS is built-in simplified Chinese and English, and other languages need to be downloaded by WiFi.

Prev 1 2Go To: GO

  • Q

    Is it storage upgradable ?

    By Caio Sep-02/2017 07:09:52

    A

    Hello Caio,

    Sorry, the storage can not be upgradable.

  • Q

    Have Portuguese keyboard? Can upgrande the memory for more than 64G? How?

    By Margaor Aug-15/2017 06:08:40

    A

    Hello Margaor,

    It does not have Portuguese keyboard.

    The hard disk memory can be upgraded for more thant 64GB.

    Thank you for your inquiry.

  • Q

    Hello, Can use Autocad 2D normally??

    By Felipe Aug-11/2017 12:08:32

    A

    Hello Felipe,

    It supports Autocad 2D.

    But it will be stuck as the software is large.

  • Q

    Hi, I live in Canada, does it come with a power plug converter to work with north american plugs? thank you.

    By kenshin Aug-09/2017 09:08:41

    A

    Hello kenshin,


    Yes. We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Bonjour, Ok pour le module M2 d'extension. Pour le clavier votre réponse ne précise pas si un modèle avec clavier AZERTY existe ? Pourriez-vous être plus précis. Quel délai de livraison pour la France? Cordialement D. Vigouroux

    By Vigouroux Daniel Aug-02/2017 09:08:11

    A

    Hello Vigouroux,


    Please note that the item is not keyboard QWERTY.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is Chuwi Lapbook 12.3 support Traditional Chinese characters? Thanks.

    By Mak Jul-16/2017 08:07:23

    A

    Hello Mak,
    Languages: Windows OS is built-in simplified Chinese and English, and other languages need to be downloaded by WiFi.

  • Q

    Hi, How is the max of memory DDR3 supported? Thx

    By Xtof\' Jul-03/2017 04:07:35

    A

    Hello Xtof\',


    The RAM is 6GB and does not support to be upgraded.

    Thank you for your inquiry.

  • Q

    Is it have aluminium or plastik body?

    By Thomas Jun-20/2017 04:06:47

    A

    Hello Thomas,
    Thank you for your inquiry.

    Yes, it is aluminium body.

    Let me know if you need any help.

  • Q

    What is the warranty for this product? Who would I contact if I needed warranty service or tech help with the product?

    By Eezak Jun-08/2017 05:06:26

    A

    Hello Eezak
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does this have a touch screen? It does not mention that it does, so I'm assuming it does not.

    By Robert Niesen Jun-08/2017 09:06:33

    A

    Hello Robert,

    It is not a touch screen.

    Let me know if you need any help.

Prev 1 2Go To: GO

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    is there a possibility to bill it under 70$ so that there wont be any problem in the custom

    By murat Sep-11/2017 07:09:11

    A

    Hello murat,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, shipment to germany incl. tax and customs fee possible or not ? Or i have to handle this by customs ? best regards, Harald

    By Harald Aug-05/2017 05:08:20

    A

    Hello Harald,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, If I order this product from HK-2 warehuis, delivered to The Netherlands? thanks.

    By Mo Jul-20/2017 02:07:27

    A

    Hello Mo,


    Yes, it can be shipped from HK-2 warehouse to Netherlands.

    Thank you for your inquiry.

  • Q

    Hi i live in New Zealand.As our nominal voltage is 230v and 50 hertz ,would i require a voltage converter for this laptop. Thanks.

    By Bruce Aug-12/2017 06:08:22

    A

    Hello Bruce,


    This item is EU plug.

    AC adapter: 100-240V 12V 2A


    Let me know if you need any further assistance.


  • Q

    What type of M.2 SSD that I can fit at the bolttom bay ? Need to know the allowed width and length of the M.2 SSD upgrade ..... Thanks much!.

    By nico sam Jun-25/2017 05:06:09

    A

    Hello nico,
    Thank you for your inquiry.

    It only supports SATA SSD.

    The width and length of the item is 2242.

    Let me know if you need any help.