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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (92)
  • Product information (65)
  • Stock status (12)
  • Payment (0)
  • About shipping (13)
  • Others (2)
  • Q

    Hi, I'm interested in the power adapter and the connector. I would like to buy it next one with EU plug. I know : input: 230V output: 12V 3A plug size Outer Diameter: ??? Thank you, Kuba

    By Jakub Machu Feb-18/2018 06:02:59

    A

    Hello Jakub,
    We will send an adaptor according to the order's country of delivery.

  • Q

    Hello, what is the location of GW5 and GW4? I am in eastern europe and i would like to know which of the 2 are located in the EU as they would be VAT exempt. Thank you

    By Purcar Mircea Feb-04/2018 07:02:31

    A

    Hello Purcar,
    please note that the G-W-4 is located in Poland, and the G-W-5 is in Czech Republic.

  • Q

    At the bottom of the laptop there is a compartment / special hatch for installing the ssd drive?

    By Anton Feb-04/2018 01:02:48

    A

    Hello Anton,
    This version has the little door on the bottom to access the slot.

    Let me know if you need any help.

  • Q

    Is it possible to install a ssd disk 256 Gb M.2 format?

    By Anton Feb-04/2018 01:02:09

    A

    Hello Anton,
    External Memory: TF card up to 128GB (not included)

    You can't install a ssd disk 256 Gb M.2 format.

    Let me know if you need any help.

  • Q

    Is there an adapter for Italian/EU electric socket included?

    By Marco Feb-03/2018 10:02:42

    A

    Hello Marco,


    Sorry it just including below items:

    Charger: 1
    English Manual : 1
    Notebook: 1.

    Let me know if you need any further assistance.


  • Q

    Can i have an m.2 ssd and a tf card?

    By KyleB Feb-02/2018 05:02:28

    A

    Hello KyleB,

    There is only one TF card port, sorry.

    External Memory: TF card up to 128GB (not included)
    Hard Disk Memory: 128GB
    RAM: 6GB
    RAM Type: DDR3

  • Q

    Hi, How is battery life on this Notebook. Is the battery replacable? Thanks, Anil

    By Anil Jan-26/2018 02:01:28

    A

    Hello Anil,

    Battery Type: 7.6V / 4800mAh Polymer Battery

    You can't remove the battery.It is not replacable.

    When the screen brightness is about 60%, you can play local video about 3.5-4.5 hours.Different formats' video time will be different.


  • Q

    Is this touch screen?

    By Royce Jan-23/2018 07:01:59

    A

    Hello Royce,


    We are sorry that the item is unable to support the functions.


  • Q

    Is possible expand memory by 8GB? How is limit to expand memory?

    By Aderbal Jan-19/2018 04:01:39

    A

    Hello Aderbal,
    External Memory: TF card up to 128GB (not included)

    Let me know if you need any help.

  • Q

    Я хочу уточнить, для меня очень важно! Есть ли возможность на этом ноутбуке дополнительно установить SSD диск (т.е. второй диск)? Есть ли на задней крышке дополнительный лючок для установки SSD диска.

    By Sergey Jan-17/2018 10:01:50

    A

    Hello Sergey,
    For the item, please note that it can support SSD expand.

    Please rest assured.

Prev 1 234 ... 10Go To: GO

  • Q

    Hi, I'm interested in the power adapter and the connector. I would like to buy it next one with EU plug. I know : input: 230V output: 12V 3A plug size Outer Diameter: ??? Thank you, Kuba

    By Jakub Machu Feb-18/2018 06:02:59

    A

    Hello Jakub,
    We will send an adaptor according to the order's country of delivery.

  • Q

    At the bottom of the laptop there is a compartment / special hatch for installing the ssd drive?

    By Anton Feb-04/2018 01:02:48

    A

    Hello Anton,
    This version has the little door on the bottom to access the slot.

    Let me know if you need any help.

  • Q

    Is it possible to install a ssd disk 256 Gb M.2 format?

    By Anton Feb-04/2018 01:02:09

    A

    Hello Anton,
    External Memory: TF card up to 128GB (not included)

    You can't install a ssd disk 256 Gb M.2 format.

    Let me know if you need any help.

  • Q

    Is there an adapter for Italian/EU electric socket included?

    By Marco Feb-03/2018 10:02:42

    A

    Hello Marco,


    Sorry it just including below items:

    Charger: 1
    English Manual : 1
    Notebook: 1.

    Let me know if you need any further assistance.


  • Q

    Can i have an m.2 ssd and a tf card?

    By KyleB Feb-02/2018 05:02:28

    A

    Hello KyleB,

    There is only one TF card port, sorry.

    External Memory: TF card up to 128GB (not included)
    Hard Disk Memory: 128GB
    RAM: 6GB
    RAM Type: DDR3

  • Q

    Hi, How is battery life on this Notebook. Is the battery replacable? Thanks, Anil

    By Anil Jan-26/2018 02:01:28

    A

    Hello Anil,

    Battery Type: 7.6V / 4800mAh Polymer Battery

    You can't remove the battery.It is not replacable.

    When the screen brightness is about 60%, you can play local video about 3.5-4.5 hours.Different formats' video time will be different.


  • Q

    Is this touch screen?

    By Royce Jan-23/2018 07:01:59

    A

    Hello Royce,


    We are sorry that the item is unable to support the functions.


  • Q

    Is possible expand memory by 8GB? How is limit to expand memory?

    By Aderbal Jan-19/2018 04:01:39

    A

    Hello Aderbal,
    External Memory: TF card up to 128GB (not included)

    Let me know if you need any help.

  • Q

    Я хочу уточнить, для меня очень важно! Есть ли возможность на этом ноутбуке дополнительно установить SSD диск (т.е. второй диск)? Есть ли на задней крышке дополнительный лючок для установки SSD диска.

    By Sergey Jan-17/2018 10:01:50

    A

    Hello Sergey,
    For the item, please note that it can support SSD expand.

    Please rest assured.

  • Q

    What version do you have, 4 or 5?

    By Artem Jan-09/2018 02:01:40

    A

    Hello Artem,

    Sorry this item is Jumper EZBOOK 3 PRO.


    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    Is it in stock?

    By Bogdan Nov-29/2017 12:11:16

    A

    Hello Bogdan,

    Yes, it is in stock.

    You can make the order and we will arrange the shipment soon.


  • Q

    Promotions and more promotions and my ezbook 3 pro that has been ordered back on the 10th October and hasnt even been sent yet. When will you ship it? Its a same!

    By Diogo Oct-31/2017 11:10:58

    A

    Hello Diogo,
    We except ship this item between Nov 16 - Nov 20.

  • Q

    Hello, Im waiting for the ezbook 3 pro order from day 7 October and still nothing, is there any confirm date for shipping? Are you updating for version 5? Kind Regards

    By Marco Martinho Oct-25/2017 03:10:22

    A

    Hello Marco,
    We are sorry this item not in stock now, we except ship this item between Nov 10 - Nov 14.

  • Q

    When will be in stock 128 gb wersion ?

    By Greg Oct-11/2017 03:10:02

    A

    Hello Greg,
    We are sorry it's out of stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry the manufacturer haven't offered us this item, so we can't know when will in stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry this item out of stock now.

  • Q

    Hello, is the EBOOK 3 pro 128GB planning to be back in stock in the nearest future? And how about it in the EU stock? :) Thanks

    By Elen Oct-11/2017 08:10:34

    A

    Hello Elen,
    We are sorry this item out of stock, we are sorry we don't have plan in stock in EU warehouse.

  • Q

    Is this item in stock?

    By Bruno Aug-23/2017 05:08:30

    A

    Hello Bruno,
    Yes, this item in stock now.

  • Q

    I ordered this product on 2nd august, when it will be dispathed?

    By Edu Aug-12/2017 06:08:02

    A

    Hello Edu,
    We except ship this item between Aug 26 - Aug 31.

  • Q

    What is the stock status?

    By Heng Xiao Loong Aug-12/2017 02:08:06

    A

    Hello Heng,


    This order is currently back ordered.

    Dispatch: Ships between Aug 25 - Aug 30.

Prev 1 2Go To: GO

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  • Q

    Hello, why is the dispatch time so long? Over 20 days before shipping seems a little crazy.

    By Marc-Aurèle Oct-12/2017 12:10:10

    A

    Hello Marc-Aurèle,
    We are sorry manufacturer can offer us this item between Oct 28 - Nov 1.

  • Q

    Please start send it to Russia

    By Maxim Oct-08/2017 09:10:33

    A

    Hello Maxim,
    We can ship to Russian Federation Via Priority Line.


  • Q

    Why stopped to ship to Russia ?

    By Boris Oct-07/2017 03:10:40

    A

    Hello Boris,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    What price will you declare on the package?

    By Trollowski Sep-20/2017 02:09:34

    A

    Hello Trollowski,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you ship this noteboouk from EU warehouse? ( About the tax )

    By Zs K Sep-07/2017 09:09:26

    A

    Hello Zs,

    No, it will be shipped from China warehouse.

  • Q

    Do i have to pay some taxes for import in greece?

    By Vlad Aug-14/2017 01:08:24

    A

    Hello Vlad,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, If I order it from Spain, do I have to pay taxes when it arrives? Thanks

    By Gamo Aug-04/2017 01:08:00

    A

    Hello Gamo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I want this ebook for personal use and i don't have Tax ID, then cant i purchase this product??

    By Prashanth Jul-13/2017 12:07:48

    A

    Hello Prashanth,


    You can check the tax ID with your local Customs Office and also your local DHL.

    Please inform them of the product name and they will check this information for you.


    You may contact DHL via this link: http://www.dhl.com


    If you cannot find your tax ID after contact DHL and Customs, please write 88888888 in the order information, and leave a message such as: “I don't know the Tax ID , is it OK for i write 88888888 as tax ID ?” .


    Our colleagues will see your notes when they process your order.

    They will contact you directly after your order is placed if they need any additional information.


  • Q

    What does it mean "Cannot ship toRussian Federation"? Is it possible to send this notebook to Russia?

    By Victor Jun-17/2017 07:06:48

    A

    Hello, Victor

    Thank you for the inquiry.

    Unfortunately, due to customs rules, we can not ship the item to Russia.

    Please feel free to contact us if you have additional questions.

  • Q

    Is it possible send this laptop by EMS, not DHL to Ukraine?

    By Oleksandr Jun-13/2017 09:06:33

    A

    Hello Oleksandr,

    We checked the shipping way for you and we are sorry to tell you it could only ship to your country via DHL.


    Let me know if you need any help.

Prev 1 2Go To: GO

  • Q

    Hello, what is the location of GW5 and GW4? I am in eastern europe and i would like to know which of the 2 are located in the EU as they would be VAT exempt. Thank you

    By Purcar Mircea Feb-04/2018 07:02:31

    A

    Hello Purcar,
    please note that the G-W-4 is located in Poland, and the G-W-5 is in Czech Republic.

  • Q

    What version of this will be shipped Version 4?

    By MC Oct-29/2017 01:10:53

    A

    Hello MC,


    It's

    Jumper EZBOOK 3 PRO Notebook

    - 64GB + DUAL WIFI SILVER