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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (73)
  • Product information (50)
  • Stock status (10)
  • Payment (0)
  • About shipping (13)
  • Others (0)
  • Q

    in the Jumper version EZBOOK 3 PRO Notebook - 64GB + DUAL WIFI SILVER there is a slot ssd and can you deliver it to Russia

    By Ivan Oct-14/2017 01:10:41

    A

    Dear Ivan,


    Thank you for your inquiry.

    Yes, it supports ssd.

    We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


  • Q

    Hello, why is the dispatch time so long? Over 20 days before shipping seems a little crazy.

    By Marc-Aurèle Oct-12/2017 12:10:10

    A

    Hello Marc-Aurèle,
    We are sorry manufacturer can offer us this item between Oct 28 - Nov 1.

  • Q

    When will be in stock 128 gb wersion ?

    By Greg Oct-11/2017 03:10:02

    A

    Hello Greg,
    We are sorry it's out of stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry the manufacturer haven't offered us this item, so we can't know when will in stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry this item out of stock now.

  • Q

    Hello, is the EBOOK 3 pro 128GB planning to be back in stock in the nearest future? And how about it in the EU stock? :) Thanks

    By Elen Oct-11/2017 08:10:34

    A

    Hello Elen,
    We are sorry this item out of stock, we are sorry we don't have plan in stock in EU warehouse.

  • Q

    Please start send it to Russia

    By Maxim Oct-08/2017 09:10:33

    A

    Hello Maxim,
    We can ship to Russian Federation Via Priority Line.


  • Q

    Why stopped to ship to Russia ?

    By Boris Oct-07/2017 03:10:40

    A

    Hello Boris,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    It is 4800 battery?

    By lolan Sep-25/2017 06:09:32

    A

    Hello lolan,
    The battery type: 7.6V / 4800mAh Polymer Battery.

  • Q

    What price will you declare on the package?

    By Trollowski Sep-20/2017 02:09:34

    A

    Hello Trollowski,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 234 ... 8Go To: GO

  • Q

    in the Jumper version EZBOOK 3 PRO Notebook - 64GB + DUAL WIFI SILVER there is a slot ssd and can you deliver it to Russia

    By Ivan Oct-14/2017 01:10:41

    A

    Dear Ivan,


    Thank you for your inquiry.

    Yes, it supports ssd.

    We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


  • Q

    It is 4800 battery?

    By lolan Sep-25/2017 06:09:32

    A

    Hello lolan,
    The battery type: 7.6V / 4800mAh Polymer Battery.

  • Q

    is the keyboard based on english

    By sreed Sep-18/2017 07:09:10

    A

    Dear sreed,


    Thank you for your inquiry.

    The keyboard is general english keyboard layout.



  • Q

    Your prices are in sterling but item ships from China, does the laptop price or delivery cost include UK import tax?

    By Bob Sep-17/2017 07:09:58

    A

    Hello Bob,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does this laptop have speakers?

    By Bob Sep-17/2017 07:09:37

    A

    Hello Bob,
    Yes ,it supports Speaker .

  • Q

    64gb + dual wfi it's means that there is a 64 ssd?

    By Di Lorenzo Sep-17/2017 05:09:59

    A

    Hello Di,

    64GB eMMC Storage Capacity ( supports SSD expand )
    Provides room to store pictures, videos, music and more.


    Dual Band 2.4GHz / 5.0GHz WiFi

  • Q

    Hi Could this be sent with a UK style keyboard?

    By Tom Sep-16/2017 03:09:06

    A

    Hello Tom,

    Sorry it just included below items:

    Charger: 1
    English Manual : 1
    Notebook: 1.


    Let me know if you need any further assistance.


  • Q

    Is this the version with the expendable ssd slot?

    By Joris Sep-11/2017 02:09:55

    A

    Hello Joris,
    Yes,it supports SSD expand.

  • Q

    Intel Apollo Lake N3450 Quad Core 1.1GHz, up to 2.2GHz??? what is the one installed and what you mean by 1.1 up to 2.2????

    By mike Sep-08/2017 08:09:42

    A

    Dear mike,


    Thank you for your inquiry.

    The item installed is 1.1GHz, but it can be up to 2.2GHz.

    Core: 1.1GHz,Quad Core

    Intel Apollo Lake N3450 Quad Core 1.1GHz, up to 2.2GHz

  • Q

    1. Does the "64GB + Dual Wifi" model have the ac wifi connection? 2. Is the laptop full body aluminum? Thanks

    By kelvin Sep-06/2017 09:09:50

    A

    Hello kelvin,


    Yes, WIFI: 802.11b/g/n/ac wireless internet .

    Material of back cover: Aluminum Alloy not full body.

    Let me know if you need any further assistance.


Prev 1 2345Go To: GO

  • Q

    When will be in stock 128 gb wersion ?

    By Greg Oct-11/2017 03:10:02

    A

    Hello Greg,
    We are sorry it's out of stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry the manufacturer haven't offered us this item, so we can't know when will in stock.

  • Q

    Hi When product will be available in stock ?

    By Gregory Oct-11/2017 03:10:53

    A

    Hello Gregory,
    We are sorry this item out of stock now.

  • Q

    Hello, is the EBOOK 3 pro 128GB planning to be back in stock in the nearest future? And how about it in the EU stock? :) Thanks

    By Elen Oct-11/2017 08:10:34

    A

    Hello Elen,
    We are sorry this item out of stock, we are sorry we don't have plan in stock in EU warehouse.

  • Q

    Is this item in stock?

    By Bruno Aug-23/2017 05:08:30

    A

    Hello Bruno,
    Yes, this item in stock now.

  • Q

    I ordered this product on 2nd august, when it will be dispathed?

    By Edu Aug-12/2017 06:08:02

    A

    Hello Edu,
    We except ship this item between Aug 26 - Aug 31.

  • Q

    What is the stock status?

    By Heng Xiao Loong Aug-12/2017 02:08:06

    A

    Hello Heng,


    This order is currently back ordered.

    Dispatch: Ships between Aug 25 - Aug 30.

  • Q

    Hey guys, Last time I tried to order there was no stock of the laptop. I was wondering if any version of this product is back in stock by now? Kind regards!

    By Chewbatrij Jul-18/2017 05:07:58

    A

    Hello Chewbatrij,
    This item in stock now.

  • Q

    When do you expect to have stock of this product to ship to customers?

    By Peter Jun-19/2017 08:06:24

    A

    Hello Peter,

    After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item.


    We are sorry for any inconvenience this may cause.


  • Q

    Jumper EZbook Pro Full Metal Aluminum Laptop 1920x1080 IPS Intel Apollo N3450 6gb RAM 64gb ROM silver color in stock now? I need silver...

    By Vlad Apr-26/2017 02:04:40

    A

    Hello Vlad,


    The item in silver is in stock.

    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello, why is the dispatch time so long? Over 20 days before shipping seems a little crazy.

    By Marc-Aurèle Oct-12/2017 12:10:10

    A

    Hello Marc-Aurèle,
    We are sorry manufacturer can offer us this item between Oct 28 - Nov 1.

  • Q

    Please start send it to Russia

    By Maxim Oct-08/2017 09:10:33

    A

    Hello Maxim,
    We can ship to Russian Federation Via Priority Line.


  • Q

    Why stopped to ship to Russia ?

    By Boris Oct-07/2017 03:10:40

    A

    Hello Boris,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    What price will you declare on the package?

    By Trollowski Sep-20/2017 02:09:34

    A

    Hello Trollowski,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you ship this noteboouk from EU warehouse? ( About the tax )

    By Zs K Sep-07/2017 09:09:26

    A

    Hello Zs,

    No, it will be shipped from China warehouse.

  • Q

    Do i have to pay some taxes for import in greece?

    By Vlad Aug-14/2017 01:08:24

    A

    Hello Vlad,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, If I order it from Spain, do I have to pay taxes when it arrives? Thanks

    By Gamo Aug-04/2017 01:08:00

    A

    Hello Gamo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I want this ebook for personal use and i don't have Tax ID, then cant i purchase this product??

    By Prashanth Jul-13/2017 12:07:48

    A

    Hello Prashanth,


    You can check the tax ID with your local Customs Office and also your local DHL.

    Please inform them of the product name and they will check this information for you.


    You may contact DHL via this link: http://www.dhl.com


    If you cannot find your tax ID after contact DHL and Customs, please write 88888888 in the order information, and leave a message such as: “I don't know the Tax ID , is it OK for i write 88888888 as tax ID ?” .


    Our colleagues will see your notes when they process your order.

    They will contact you directly after your order is placed if they need any additional information.


  • Q

    What does it mean "Cannot ship toRussian Federation"? Is it possible to send this notebook to Russia?

    By Victor Jun-17/2017 07:06:48

    A

    Hello, Victor

    Thank you for the inquiry.

    Unfortunately, due to customs rules, we can not ship the item to Russia.

    Please feel free to contact us if you have additional questions.

  • Q

    Is it possible send this laptop by EMS, not DHL to Ukraine?

    By Oleksandr Jun-13/2017 09:06:33

    A

    Hello Oleksandr,

    We checked the shipping way for you and we are sorry to tell you it could only ship to your country via DHL.


    Let me know if you need any help.

Prev 1 2Go To: GO

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