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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (26)
  • Product information (13)
  • Stock status (2)
  • Payment (1)
  • About shipping (8)
  • Others (2)
  • Q

    Is the keyboard English layout? The picture shows an american style keyboard.

    By Emil Oct-13/2017 07:10:09

    A

    Dear Emil,


    Thank you for your inquiry.

    Its layout is QWERT.

  • Q

    After some time, really send the order, if I pay 08.11?

    By Лопатин Егор Oct-07/2017 03:10:05

    A

    Hello Лопатин,
    We except ship this item between Oct 10 - Oct 12.

  • Q

    when will this product be available again? I cant buy it now, because it writes that this item is out stok now

    By Kirill Pavlovich Oct-06/2017 02:10:00

    A

    Hello Kirill,
    We except ship this item between Oct 11 - Oct 13.

  • Q

    Hello, do you have it on stock, or it is back-ordered?

    By Clau Oct-04/2017 04:10:31

    A

    Hello Clau,
    This item in stock now.

  • Q

    Can you convert Windows to English language before shipping, and if you do, will Windows be 100% English, or will there still be Chinese language menus or titles?

    By Speerdo Sep-23/2017 06:09:39

    A

    Hello Speerdo,
    For the item, please note that the Windows OS is built-in Chinese language pack.

    In the case we are unable to change the language of the item.

    Hope you can understand that.

  • Q

    Hi, i am from Slovakia, what is the best way for shippin to not pay import tax? Or could you please tell me when will this product avaible in some of the Europe Warehouse?

    By Patrik Sep-20/2017 10:09:42

    A

    Hello Patrik,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    This item in stock in CN warehouse only.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    windows 10 chinese is diferent to windows 10 internacional? can i change the language after?

    By Ricardo Sep-18/2017 10:09:01

    A

    Hello Ricardo,

    Windows 10 can be changed to English language without reinstalling Windows.

    Thank you for your inquiry.

  • Q

    You write its i5-7200U, which is 7th gen, yet in the product info below that, you write its 6th gen CPU. Multithreading is a big power gap between generations, so... which generation CPU is inside this product?

    By Martin Sep-18/2017 01:09:38

    A

    Hello Martin,
    For the item, please note that the CPU of the item is Intel Core i5-7200U processor.

  • Q

    Could you send it as a gift? so I do not have to pay the tax in Brazil, thank you.

    By Paulo Pessoa Sep-16/2017 03:09:19

    A

    Hello Paulo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you deliver to Kazakhstan? Just when I change the interface language to Russian the delivery to Kazakhstan becomes unavailable, and when the interface language in English the delivery is available for $ 15.98. Can I order delivery to Kazakhstan? Item: https://www.gearbest.com/laptops/pp_648196.html?wid=21

    By Dauren Sep-12/2017 04:09:24

    A

    Hello Dauren,
    We can ship to your country.

Prev 1 23Go To: GO

  • Q

    Is the keyboard English layout? The picture shows an american style keyboard.

    By Emil Oct-13/2017 07:10:09

    A

    Dear Emil,


    Thank you for your inquiry.

    Its layout is QWERT.

  • Q

    windows 10 chinese is diferent to windows 10 internacional? can i change the language after?

    By Ricardo Sep-18/2017 10:09:01

    A

    Hello Ricardo,

    Windows 10 can be changed to English language without reinstalling Windows.

    Thank you for your inquiry.

  • Q

    You write its i5-7200U, which is 7th gen, yet in the product info below that, you write its 6th gen CPU. Multithreading is a big power gap between generations, so... which generation CPU is inside this product?

    By Martin Sep-18/2017 01:09:38

    A

    Hello Martin,
    For the item, please note that the CPU of the item is Intel Core i5-7200U processor.

  • Q

    Can upgrade the memory ? What its the max upgrade possible? spanish layout available?

    By C Aug-24/2017 02:08:42

    A

    Hello C,


    Sorry it can not upgrade the memory.

    The spanish layout is not available.


    Let me know if you need any further assistance.


  • Q

    Can the Windows 10 be changed to English language without reinstalling windows?

    By Marko Aug-23/2017 04:08:25

    A

    Hello Marko,


    Yes, Windows 10 can be changed to English language without reinstalling Windows.

    Thank you for your inquiry.

  • Q

    Does this version have a spare SSD slot and what interface is on the second slot? Is it NVMe (fastest interface compatible?

    By Marko Aug-23/2017 04:08:00

    A

    Hello Marko,

    The interface on the second M.2 slot is not NVMe. It is a normal interface(read/write speed 500MB/s).

    Thank you for your inquiry.

  • Q

    Hello, It has a touchscreen?

    By Antoine Aug-18/2017 06:08:32

    A

    Hello Antoine,


    No, it does not have a touchscreen.

    Thank you for your inquiry.

  • Q

    Why you said that the RAM in this laptop can be upgraded? Its totally wrong! Because RAM soldered in!

    By Docker Aug-17/2017 09:08:48

    A

    Hello Docker,


    Sorry that the RAM is unable to be upgraded. It is soldered.

    Thank you for your inquiry.

  • Q

    Can the device also be delivered with a German keyboard layout?

    By Joerg Aug-16/2017 04:08:07

    A

    Hello Joerg,


    Sorry that curarently there is no German keyboard layout version for this model.

    Thank you for your inquiry.

  • Q

    Hello. Do you give plug for Russia (EU) in package with it?

    By Yury Aug-11/2017 04:08:58

    A

    Hello Yury,


    Yes. We will send an adapter with all our products according to the order's country of delivery.


Prev 1 2Go To: GO

  • Q

    After some time, really send the order, if I pay 08.11?

    By Лопатин Егор Oct-07/2017 03:10:05

    A

    Hello Лопатин,
    We except ship this item between Oct 10 - Oct 12.

  • Q

    Hello, do you have it on stock, or it is back-ordered?

    By Clau Oct-04/2017 04:10:31

    A

    Hello Clau,
    This item in stock now.

  • Q

    Is the $989.00 in australian dollars?

    By Paul Aug-02/2017 09:08:03

    A

    Hello Paul,

    Thanks for your inquiry.

    The item price is $989.99 USD.

  • Q

    Hi, i am from Slovakia, what is the best way for shippin to not pay import tax? Or could you please tell me when will this product avaible in some of the Europe Warehouse?

    By Patrik Sep-20/2017 10:09:42

    A

    Hello Patrik,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    This item in stock in CN warehouse only.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Could you send it as a gift? so I do not have to pay the tax in Brazil, thank you.

    By Paulo Pessoa Sep-16/2017 03:09:19

    A

    Hello Paulo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you deliver to Kazakhstan? Just when I change the interface language to Russian the delivery to Kazakhstan becomes unavailable, and when the interface language in English the delivery is available for $ 15.98. Can I order delivery to Kazakhstan? Item: https://www.gearbest.com/laptops/pp_648196.html?wid=21

    By Dauren Sep-12/2017 04:09:24

    A

    Hello Dauren,
    We can ship to your country.

  • Q

    Hi, I am from India. Is it possible for you to mark it as gift and provide a lower value so that I pay lower taxes. Thanks

    By Theone Sep-05/2017 12:09:07

    A

    Hello Theone,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you plan to put this model in Poland Warehouse? Thank you

    By W Sep-04/2017 12:09:43

    A

    Hello W,
    We are sorry we don't have this plan yet.

  • Q

    Hello, Eric from Belgium. Will I have to pay for customs clearance if the laptop comes from your Chinese Warehouse instead of Honk Kong. I really don't want to have a bad surprise! Thanks for letting me know in details. Regards.

    By Eric Dubuisson Sep-01/2017 07:09:18

    A

    Hello Eric,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do you declare lower value to void custom tax to Australia?

    By Daniel Aug-10/2017 06:08:04

    A

    Hello Daniel,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you declare lower value to avoid import tax?

    By Daniel Aug-10/2017 06:08:58

    A

    Hello Daniel,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    when will this product be available again? I cant buy it now, because it writes that this item is out stok now

    By Kirill Pavlovich Oct-06/2017 02:10:00

    A

    Hello Kirill,
    We except ship this item between Oct 11 - Oct 13.

  • Q

    Can you convert Windows to English language before shipping, and if you do, will Windows be 100% English, or will there still be Chinese language menus or titles?

    By Speerdo Sep-23/2017 06:09:39

    A

    Hello Speerdo,
    For the item, please note that the Windows OS is built-in Chinese language pack.

    In the case we are unable to change the language of the item.

    Hope you can understand that.