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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (38)
  • Product information (28)
  • Stock status (0)
  • Payment (2)
  • About shipping (7)
  • Others (1)
  • Q

    The product is new or used?

    By Kirito Mar-20/2018 11:03:40

    A

    Hello Kirito,
    Thanks for your inquiry.

    The item is brand new.

  • Q

    Has a Bluray reproductor?

    By mahadma Mar-16/2018 06:03:00

    A

    Hello mahadma,

    No, sorry.

  • Q

    Hi. How many dedicated memory has the GPU? In the description it's written "Graphics Capacity: 4G", but i don't know what that is, in the official MSI site it has 2gb. Can anyone help me? Thx

    By A Costa Jan-26/2018 04:01:12

    A

    Hello A,


    All of our products are sold as described.

    Please feel free to order anytime.


  • Q

    How long will take to ship to Malaysia Shah Alam

    By Mohammed Kaif Jan-20/2018 11:01:02

    A

    Hello Mohammed,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    i want to ask for the graphics card how many is it 2gb or 4gb?

    By dimitris Dec-22/2017 03:12:48

    A

    Hello Dimitris,

    Graphics Capacity: 4G

    Many thanks for your inquiry.


  • Q

    Hello, I would like to ask where does this laptop ship from (which country) if it where to be delivered in greece. Thanks in advance.

    By george Sep-20/2017 05:09:19

    A

    Hello george,
    We can ship to your country, we ship this item from China.

  • Q

    Do not send to Russia? Why? :(((

    By Alexander Sep-20/2017 08:09:22

    A

    Hello Alexander,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Must we pay customs tax for italy shipping? Thank you in advance

    By dennis Sep-16/2017 10:09:46

    A

    Hello dennis,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How many hard drive bays does this laptop have? I can see there is a 1TB HDD included, I'm wondering if there is a second slot for an SSD?

    By Barney Sep-15/2017 09:09:44

    A

    Hello Barney,
    Thank you for your inquiry.

    1.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    2. The other slot is available for an SSD and it supports SD card up to 128GB.


    Let me know if you need any help.

  • Q

    Is this notebook compatible with 144 hz monitor ?

    By harcinik Sep-07/2017 08:09:36

    A

    Hello harcinik,

    Sorry, it is compatible with 120HZ monitor, 144 hz is not.

    Let me know if you need any further assistance.


Prev 1 234Go To: GO

  • Q

    The product is new or used?

    By Kirito Mar-20/2018 11:03:40

    A

    Hello Kirito,
    Thanks for your inquiry.

    The item is brand new.

  • Q

    Has a Bluray reproductor?

    By mahadma Mar-16/2018 06:03:00

    A

    Hello mahadma,

    No, sorry.

  • Q

    Hi. How many dedicated memory has the GPU? In the description it's written "Graphics Capacity: 4G", but i don't know what that is, in the official MSI site it has 2gb. Can anyone help me? Thx

    By A Costa Jan-26/2018 04:01:12

    A

    Hello A,


    All of our products are sold as described.

    Please feel free to order anytime.


  • Q

    How many hard drive bays does this laptop have? I can see there is a 1TB HDD included, I'm wondering if there is a second slot for an SSD?

    By Barney Sep-15/2017 09:09:44

    A

    Hello Barney,
    Thank you for your inquiry.

    1.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    2. The other slot is available for an SSD and it supports SD card up to 128GB.


    Let me know if you need any help.

  • Q

    Is this notebook compatible with 144 hz monitor ?

    By harcinik Sep-07/2017 08:09:36

    A

    Hello harcinik,

    Sorry, it is compatible with 120HZ monitor, 144 hz is not.

    Let me know if you need any further assistance.


  • Q

    Does this product has any garanty?

    By Paulo Sep-07/2017 06:09:47

    A

    Hello Paulo
    It supports 1 year International Warranty Service.

  • Q

    Hi, What are the specifications of RAM if I want to buy another 8Gb? Thank You

    By Gianluca Sep-02/2017 06:09:00

    A

    Hello Gianluca,
    The RAM is 8GB DDR 4 .


  • Q

    Which would be interfaces to upgrade since it does not support slot m.2 ?

    By PAULO LOURO Aug-28/2017 01:08:31

    A

    Hello PAULO,

    Hard Disk Interface Type: PCI-E,SATA 3.0

    It supports Slot M.2 .

  • Q

    Does this MSI model has m.2 slot

    By Bruno Aug-26/2017 09:08:31

    A

    Hello Bruno,
    Thank you for your inquiry.

    It does not have m.2 slot.

    Let me know if you need any help.

  • Q

    Does this MSI model has a illuminated keyboard?

    By Paulo Aug-23/2017 06:08:46

    A

    Hello Paulo,
    Thanks for your inquiry.

    Yes, it does.

Prev 1 23Go To: GO

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  • Q

    Hello, I live in France, will I need to pay 20% VAT in addition to the given price ?

    By Maxime Aug-11/2017 07:08:02

    A

    Hello Maxime,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello , i live in france , so will i have to pay Customs or French VAT

    By Robin Aug-08/2017 12:08:41

    A

    Hello Robin,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long will take to ship to Malaysia Shah Alam

    By Mohammed Kaif Jan-20/2018 11:01:02

    A

    Hello Mohammed,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I would like to ask where does this laptop ship from (which country) if it where to be delivered in greece. Thanks in advance.

    By george Sep-20/2017 05:09:19

    A

    Hello george,
    We can ship to your country, we ship this item from China.

  • Q

    Do not send to Russia? Why? :(((

    By Alexander Sep-20/2017 08:09:22

    A

    Hello Alexander,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Must we pay customs tax for italy shipping? Thank you in advance

    By dennis Sep-16/2017 10:09:46

    A

    Hello dennis,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do you know how much would be the average taxation of this product here in Brazil?

    By Cleiton Aug-21/2017 06:08:07

    A

    Hello Cleiton,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can it be shippe to Argentina? how long does it generally takes? The RAM memory can be replaced by a 16gb one?

    By Liliana Aug-11/2017 02:08:58

    A

    Hello Liliana,

    It can be shipped to Argentina.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    Largest RAM Capacity: 32GB.

    The RAM memory can be replaced by a 16gb

  • Q

    Can i ship this product to Sicily,Italy? Can i change OS or i will lose warranty? There is anyway to use this computer in italian language?

    By Alessio Aug-10/2017 09:08:58

    A

    Hello Alessio,
    Thank you for your inquiry.

    It can be shipped to Italy.

    You will not lose warranty if the system is changed.

    You can set the language as Italian.

    Let me know if you need any help.

  • Q

    i want to ask for the graphics card how many is it 2gb or 4gb?

    By dimitris Dec-22/2017 03:12:48

    A

    Hello Dimitris,

    Graphics Capacity: 4G

    Many thanks for your inquiry.