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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (15)
  • Product information (4)
  • Stock status (6)
  • Payment (0)
  • About shipping (4)
  • Others (1)
  • Q

    Hello. I ordered the item 2 days ago, October 10th. When will it ship?

    By Razvan Oct-12/2017 07:10:29

    A

    Hello Razvan,
    We except in stock between Oct 15 - Oct 17.

  • Q

    Hello. There was counter on mobile site and it had to be available yesterday. When will be it in stock?

    By Piotr Oct-12/2017 07:10:46

    A

    Hello Piotr,
    We are sorry this item not in stock now, we except in stock later.

  • Q

    Now the laptop is out of stock. Are you going to restock it? I'm pretty much interested in buying the i7-16GB.

    By Aratz Oct-12/2017 04:10:54

    A

    Hello Aratz,
    We are sorry this item out of stock.

  • Q

    Is this going to buy available to buy from European warehouse?

    By Szczepański Oct-11/2017 05:10:35

    A

    Hello Szczepański,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hello, When will you ship the laptop ? it says "Ships between Oct 14 - Oct 16" today but it was "Ships between Oct 13 - Oct 16" yesterday. thanks

    By Jérémie Oct-11/2017 04:10:52

    A

    Hello Jérémie,
    For the item, please note that it is in stock now.

    You can make the order normally and we will shiip it to you as soon as possible.

  • Q

    Hello! This product has only Windows 10 Chinese version? Does it support English and other European languages?

    By jim Oct-03/2017 03:10:45

    A

    Dear jim,


    Thank you for your inquiry.

    Sorry,it only has Windows 10 Chinese version.

    Languages: Bulit-in Chinese pack.



  • Q

    When the I7 + 256GB +16GB Ram version will be available`?

    By Sebastian Oct-03/2017 06:10:52

    A

    Hello Sebastian,
    We are sorry manufacturer haven't offered us this item, you can click arrival notice for this item.

  • Q

    Hi, can I extend RAM manually? Just I need Core i5 and 12-16gb RAM.

    By Vladislav Sep-30/2017 03:09:02

    A

    Hello Vladislav,

    Please note the RAM of the Notebook is 8GB and can not be changed .

    Thanks for your understanding .

  • Q

    Can you declare in packet $500? Is for customs taxes

    By Juan Sep-29/2017 09:09:03

    A

    Hello Juan,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi there, this maybe will be my first purchase, I need to know if is there any possibility to add a special text on the package description and an especific (generic) value to declare for Customs. Where can I to inform this for the people that will make the packaging of the product?

    By Goldie Sep-28/2017 01:09:11

    A

    Hello Goldie,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 2Go To: GO

  • Q

    Hello! This product has only Windows 10 Chinese version? Does it support English and other European languages?

    By jim Oct-03/2017 03:10:45

    A

    Dear jim,


    Thank you for your inquiry.

    Sorry,it only has Windows 10 Chinese version.

    Languages: Bulit-in Chinese pack.



  • Q

    Hi, can I extend RAM manually? Just I need Core i5 and 12-16gb RAM.

    By Vladislav Sep-30/2017 03:09:02

    A

    Hello Vladislav,

    Please note the RAM of the Notebook is 8GB and can not be changed .

    Thanks for your understanding .

  • Q

    will this be touchscreen

    By Donald Trump Sep-20/2017 11:09:00

    A

    Hello Donald,


    It should not be touchscreen .


  • Q

    we can have it with the italian keyboard layout? how it works for the warranty? It will avaidable from EU.gearbest store to avoid tax? With italy express there are no tax?

    By fra Sep-20/2017 05:09:10

    A

    Hello fra,


    1.Languages: Bulit-in Chinese pack.


    2.PLease refer to the warranty :https://www.gearbest.com/about/warranty-and-return.html


    3.It will be shipped from China or HK WAREHOUSE.


    4.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    5.With italy express, there are less possibility for you to be charged.

  • Q

    Hello. There was counter on mobile site and it had to be available yesterday. When will be it in stock?

    By Piotr Oct-12/2017 07:10:46

    A

    Hello Piotr,
    We are sorry this item not in stock now, we except in stock later.

  • Q

    Now the laptop is out of stock. Are you going to restock it? I'm pretty much interested in buying the i7-16GB.

    By Aratz Oct-12/2017 04:10:54

    A

    Hello Aratz,
    We are sorry this item out of stock.

  • Q

    Is this going to buy available to buy from European warehouse?

    By Szczepański Oct-11/2017 05:10:35

    A

    Hello Szczepański,
    We are sorry this item in stock in CN warehouse only.

  • Q

    When the I7 + 256GB +16GB Ram version will be available`?

    By Sebastian Oct-03/2017 06:10:52

    A

    Hello Sebastian,
    We are sorry manufacturer haven't offered us this item, you can click arrival notice for this item.

  • Q

    Still no update :o? Like something of a hint? as maaaybbbe it will be released in Oktober 2017? Or is it going to be December 2017 orrrr will it be January 2018? Give us something, please?

    By Fatih Sep-19/2017 11:09:52

    A

    Hello Fatih,
    We are sorry manufacturer havene't offered us yet, you can click arrival notice.

  • Q

    Do you know when this product will be available ?

    By Thomas Sep-12/2017 02:09:26

    A

    Hello Thomas,
    We are sorry the manufacturer haven't offered us this item, we can't know yet.

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  • Q

    Hello. I ordered the item 2 days ago, October 10th. When will it ship?

    By Razvan Oct-12/2017 07:10:29

    A

    Hello Razvan,
    We except in stock between Oct 15 - Oct 17.

  • Q

    Hello, When will you ship the laptop ? it says "Ships between Oct 14 - Oct 16" today but it was "Ships between Oct 13 - Oct 16" yesterday. thanks

    By Jérémie Oct-11/2017 04:10:52

    A

    Hello Jérémie,
    For the item, please note that it is in stock now.

    You can make the order normally and we will shiip it to you as soon as possible.

  • Q

    Hi there, this maybe will be my first purchase, I need to know if is there any possibility to add a special text on the package description and an especific (generic) value to declare for Customs. Where can I to inform this for the people that will make the packaging of the product?

    By Goldie Sep-28/2017 01:09:11

    A

    Hello Goldie,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can I take it from HK Warehouse?

    By Maks Sep-28/2017 08:09:11

    A

    Hello Maks,
    We are sorry not. We will in stock in CN warehouse only.

  • Q

    Can you declare in packet $500? Is for customs taxes

    By Juan Sep-29/2017 09:09:03

    A

    Hello Juan,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html