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Home > > > Laptops

Customer Questions & AnswersAsk a question

  • All (16)
  • Product information (9)
  • Stock status (1)
  • Payment (0)
  • About shipping (6)
  • Others (0)
  • Q

    Hello, is it possible somehow depart it from EU?

    By Max Feb-09/2018 01:02:14

    A

    Hello Max,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    Hello, Is this laptop Linux compatible so I can use Ubuntu 16.04 on it? Thank you, Regards, PQ

    By peter qwerty Feb-06/2018 11:02:48

    A

    Hello peter,
    We are sorry that the item is unable to support the functions.

  • Q

    Hi, Does the notebook really has 5000 mAh battery capacity? I am asking this because the same item, sold in your website at an higher price, has 10000mAh battery. Thank you Alex

    By Customer Feb-06/2018 04:02:45

    A

    Hello Customer,

    Yes,it is right.

    Battery Type: 7.6V / 5000mAh, Li-ion polymer battery.


  • Q

    hello, what does the warehouse option G-W-6 mean? does it ships from europe?

    By filipe Feb-03/2018 05:02:21

    A

    Hello filipe,
    Thanks for your inquiry.

    The G-W-6 warehouse is the EU-6 warehoue earlier.

    It is located in France.

  • Q

    is Original KingDian N480 - 240GB 240GB NGFF M.2 SSD - 240GB BLUE 191028702, suitable for this laptop or i need another ssd? and in greece does it it come with an eu charger or just an adaptor ? thanks

    By ANDREAS Feb-02/2018 05:02:21

    A

    Hello ANDREAS,
    The product 191028702 is original.
    Compatible with Windows 10 / 7 / 8 / Vista / XP, Linux, Mac OS X

    You could use it.

    We will send an adaptor according to the order's country of delivery.



  • Q

    Hello, I want to buy this item. Can you inform me from witch country will be send? Thank you very much

    By Andreas Jan-22/2018 05:01:52

    A

    Hello Andreas,
    Please note that we will ship the item from China.

    Hope you can understand that.

  • Q

    whats about the postage? is it sent as a gift to avoid customs and if you can insert a lower price receipt inside the package just in case it will be opened in customs?

    By Lefteris Jan-20/2018 09:01:32

    A

    Hello Lefteris,

    Thanks for your inquiry.

    Sorry we cannot send the item as a gift.

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hello, I have two questions: Do you have Chuwi Lapbook AIR stock right now? It has an IPS display? Than you

    By Kirk Nov-30/2017 06:11:20

    A

    Hello Kirk,


    Yes, it is in stock.

    Screen type: IPS

    Let me know if you need any further assistance.


  • Q

    HI! My name is Zaria and I want to buy this product. Does it come in English?

    By Zaria Nov-15/2017 01:11:22

    A

    Hello Zaria,


    Languages: Windows OS is built-in English, and other languanges need to be downloaded by WiFi.

    Let me know if you need any further assistance.


  • Q

    Hi! I'm buying this device. However, I have one question: I'm from Portugal, does the charger port comes with the EU specifications? Thank you!

    By James Oct-24/2017 08:10:27

    A

    Dear James,


    Thank you for your inquiry.

    It comes with EU plug.


Prev 1 2Go To: GO

  • Q

    Hello, Is this laptop Linux compatible so I can use Ubuntu 16.04 on it? Thank you, Regards, PQ

    By peter qwerty Feb-06/2018 11:02:48

    A

    Hello peter,
    We are sorry that the item is unable to support the functions.

  • Q

    Hi, Does the notebook really has 5000 mAh battery capacity? I am asking this because the same item, sold in your website at an higher price, has 10000mAh battery. Thank you Alex

    By Customer Feb-06/2018 04:02:45

    A

    Hello Customer,

    Yes,it is right.

    Battery Type: 7.6V / 5000mAh, Li-ion polymer battery.


  • Q

    is Original KingDian N480 - 240GB 240GB NGFF M.2 SSD - 240GB BLUE 191028702, suitable for this laptop or i need another ssd? and in greece does it it come with an eu charger or just an adaptor ? thanks

    By ANDREAS Feb-02/2018 05:02:21

    A

    Hello ANDREAS,
    The product 191028702 is original.
    Compatible with Windows 10 / 7 / 8 / Vista / XP, Linux, Mac OS X

    You could use it.

    We will send an adaptor according to the order's country of delivery.



  • Q

    HI! My name is Zaria and I want to buy this product. Does it come in English?

    By Zaria Nov-15/2017 01:11:22

    A

    Hello Zaria,


    Languages: Windows OS is built-in English, and other languanges need to be downloaded by WiFi.

    Let me know if you need any further assistance.


  • Q

    Hi! I'm buying this device. However, I have one question: I'm from Portugal, does the charger port comes with the EU specifications? Thank you!

    By James Oct-24/2017 08:10:27

    A

    Dear James,


    Thank you for your inquiry.

    It comes with EU plug.


  • Q

    Is it silver or a dark grey ? there is a USB C port ?

    By marchese Oct-18/2017 08:10:05

    A

    Dear marchese,


    Thank you for your inquiry.

    It is dark grey and has 2 USB 3.0 Hosts.

  • Q

    Does it have HDMI 2.0 output?

    By Me Oct-18/2017 08:10:50

    A

    Dear Me,


    Thank you for your inquiry.

    It has HDMI output.

  • Q

    How much SSD memory does it support. Can I add m.2 256 gb?

    By Alex Sep-26/2017 05:09:19

    A

    Hello Alex,


    ● 128GB eMMC Storage Capacity
    Provides room to store pictures, videos, music and more

  • Q

    What kind of keyboard layouts are available? Is only ASCII available or also a german DIN layout?

    By Juergen Sep-22/2017 04:09:24

    A

    Hello Juergen,


    It should be a normal standard layout.

  • Q

    Hello, I have two questions: Do you have Chuwi Lapbook AIR stock right now? It has an IPS display? Than you

    By Kirk Nov-30/2017 06:11:20

    A

    Hello Kirk,


    Yes, it is in stock.

    Screen type: IPS

    Let me know if you need any further assistance.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello, is it possible somehow depart it from EU?

    By Max Feb-09/2018 01:02:14

    A

    Hello Max,
    Yes, we have stock, please feel free to order it.
    Best Regards

  • Q

    hello, what does the warehouse option G-W-6 mean? does it ships from europe?

    By filipe Feb-03/2018 05:02:21

    A

    Hello filipe,
    Thanks for your inquiry.

    The G-W-6 warehouse is the EU-6 warehoue earlier.

    It is located in France.

  • Q

    Hello, I want to buy this item. Can you inform me from witch country will be send? Thank you very much

    By Andreas Jan-22/2018 05:01:52

    A

    Hello Andreas,
    Please note that we will ship the item from China.

    Hope you can understand that.

  • Q

    whats about the postage? is it sent as a gift to avoid customs and if you can insert a lower price receipt inside the package just in case it will be opened in customs?

    By Lefteris Jan-20/2018 09:01:32

    A

    Hello Lefteris,

    Thanks for your inquiry.

    Sorry we cannot send the item as a gift.

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, deliver to Poland with Shipping Cost: €2.74 to Poland Via Priority Line - pay Gearbeast TAX for this Product for me? ( because shipping to Germany Via Priority Line its TAX FREE for German People). Please give me an answer - Thanks.

    By Cgristoph Oct-12/2017 04:10:05

    A

    Hello Cgristoph,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Good day, how long will it take to deliver to Moscow Russia? Can I now buy this computer ?

    By vladimir Oct-11/2017 07:10:59

    A

    Hello vladimir,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    This item is a presale item.

    The payment will not be processed until 3-5 business days before product is to be dispatched.


    We will ship the item out after the presale ends.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!