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Home > Mobile Phones

Customer Questions & AnswersAsk a question

  • All (11)
  • Product information (7)
  • Stock status (2)
  • Payment (0)
  • About shipping (2)
  • Others (0)
  • Q

    When will my phone be dispatched. I ordered it on the 21st of sept and it was supposed to be dispatched by the 10th of Oct. It has still not been dispatched. I have opened 2 support tickets and got no reply.

    By Adam Oct-20/2017 04:10:13

    A

    Hello Adam,
    We are sorry this item not in stock now, we except ship this item between Oct 23 - Nov 4.

  • Q

    Whats is the procedure if we received damaged item?

    By Madhan Oct-20/2017 01:10:06

    A

    Hello Madhan


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Do you have in your offer the wireless charger for that phone on sale? or can you point what type would be suitable for it. The phone comes with the screen protector but do you have for sale additional screen protectors?

    By lukasz Oct-18/2017 02:10:51

    A

    Dear lukasz,


    Thank you for your inquiry.

    Package Contents: 1 x DOOGEE S60 Smartphone, 1 x USB Cable, 1 x Charger (12V / 2A), 1 x Protective Film, 1 x English User Manual


    For wireless charger, please refer to this link .https://www.gearbest.com/wireless-charger-_gear/c_11992/



  • Q

    "Can it use 2 sim cards and memory card simultaneously

    By LUFIAS Sep-28/2017 11:09:14

    A

    Dear LUFIAS,


    Thank you for your inquiry.

    Sorry, you can not use 2 sim cards and memory card simultaneously.

    SIM card: dual SIM dual standby. Micro SIM + Micro SIM

  • Q

    Hello. Do you think in near future might you have this device in stock at your europian warehouse? High custom's taxes when buying from China stop me from ordering this mobile phone :(

    By Oleksiy Tsvelik Sep-19/2017 04:09:46

    A

    Hello Oleksiy,


    We are sorry we don't have this plan yet.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does this smartphone have an IMEI number?

    By THIAGO Sep-19/2017 11:09:29

    A

    Hello THIAGO,

    Yes, it has an IMEI number.

  • Q

    Hello, is there a form of insurance against VAT taxes like some sites do? (e.g.lightinthebox.com) Is there a way to avoid Custom Duties for shipping to Italy? Thanks in advance Fred

    By Fred Sep-18/2017 07:09:11

    A

    Hello Fred,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Have 850 wcdma?

    By Daniel Sep-17/2017 10:09:50

    A

    Dear Daniel,


    Thank you for your inquiry.

    3G: WCDMA B1 / B2 / B5 / B8

  • Q

    Does this phone have STEREO (= two) speakers? The product descriptions says that it does have stereo speakers. First hands-on reviews say that there is only a single mono speaker.

    By Tiz Sep-16/2017 07:09:19

    A

    Hello Tiz,

    After checking again, it has stereo speakers.

  • Q

    Hi...I want to know if the network of this unit will be compatible to Philippines?

    By Julius Suganob Sep-16/2017 01:09:36

    A

    Hello Julius,


    It just can work with below Network:
    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20.


    Let me know if you need any further assistance.


Prev 1 2Go To: GO

  • Q

    Do you have in your offer the wireless charger for that phone on sale? or can you point what type would be suitable for it. The phone comes with the screen protector but do you have for sale additional screen protectors?

    By lukasz Oct-18/2017 02:10:51

    A

    Dear lukasz,


    Thank you for your inquiry.

    Package Contents: 1 x DOOGEE S60 Smartphone, 1 x USB Cable, 1 x Charger (12V / 2A), 1 x Protective Film, 1 x English User Manual


    For wireless charger, please refer to this link .https://www.gearbest.com/wireless-charger-_gear/c_11992/



  • Q

    "Can it use 2 sim cards and memory card simultaneously

    By LUFIAS Sep-28/2017 11:09:14

    A

    Dear LUFIAS,


    Thank you for your inquiry.

    Sorry, you can not use 2 sim cards and memory card simultaneously.

    SIM card: dual SIM dual standby. Micro SIM + Micro SIM

  • Q

    Does this smartphone have an IMEI number?

    By THIAGO Sep-19/2017 11:09:29

    A

    Hello THIAGO,

    Yes, it has an IMEI number.

  • Q

    Have 850 wcdma?

    By Daniel Sep-17/2017 10:09:50

    A

    Dear Daniel,


    Thank you for your inquiry.

    3G: WCDMA B1 / B2 / B5 / B8

  • Q

    Does this phone have STEREO (= two) speakers? The product descriptions says that it does have stereo speakers. First hands-on reviews say that there is only a single mono speaker.

    By Tiz Sep-16/2017 07:09:19

    A

    Hello Tiz,

    After checking again, it has stereo speakers.

  • Q

    Hi...I want to know if the network of this unit will be compatible to Philippines?

    By Julius Suganob Sep-16/2017 01:09:36

    A

    Hello Julius,


    It just can work with below Network:
    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20.


    Let me know if you need any further assistance.


  • Q

    Is a wireless charger attached?

    By masa Sep-13/2017 03:09:48

    A

    Hello masa,


    Sorry there is no wireless charger attached.


    Let me know if you need any further assistance.


  • Q

    When will my phone be dispatched. I ordered it on the 21st of sept and it was supposed to be dispatched by the 10th of Oct. It has still not been dispatched. I have opened 2 support tickets and got no reply.

    By Adam Oct-20/2017 04:10:13

    A

    Hello Adam,
    We are sorry this item not in stock now, we except ship this item between Oct 23 - Nov 4.

  • Q

    Hello. Do you think in near future might you have this device in stock at your europian warehouse? High custom's taxes when buying from China stop me from ordering this mobile phone :(

    By Oleksiy Tsvelik Sep-19/2017 04:09:46

    A

    Hello Oleksiy,


    We are sorry we don't have this plan yet.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Whats is the procedure if we received damaged item?

    By Madhan Oct-20/2017 01:10:06

    A

    Hello Madhan


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Hello, is there a form of insurance against VAT taxes like some sites do? (e.g.lightinthebox.com) Is there a way to avoid Custom Duties for shipping to Italy? Thanks in advance Fred

    By Fred Sep-18/2017 07:09:11

    A

    Hello Fred,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!