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Home > Mobile Phones

Customer Questions & AnswersAsk a question

  • All (20)
  • Product information (15)
  • Stock status (3)
  • Payment (0)
  • About shipping (2)
  • Others (0)
  • Q

    Hello, i just want to know if these phone works in Portugal? Thanks.

    By João Nov-25/2017 12:11:46

    A

    Hello João,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20

  • Q

    can you tell me which QI charger will work with this doogee s60

    By Nigel Nov-20/2017 01:11:20

    A

    Hello Nigel,

    It is Charger (12V / 2A).

    Let me know if you need any further assistance.


  • Q

    Could you please let me know when this item is in stock and ready for immediate dispatch?

    By Lotte Nov-01/2017 09:11:30

    A

    Hello Lotte,
    We except ship this item between Nov 4 - Nov 16.

  • Q

    can i order doogee60 s ith a US charger plug style?...if so how do i do this?

    By bruce Oct-29/2017 02:10:42

    A

    Hello bruce,


    It should be send an US adapter for free.

  • Q

    Japanese language?

    By KOTARO Oct-24/2017 07:10:02

    A

    Hello KOTARO,

    This product does not support Japanese.

    Thank you very much for your inquiry.


  • Q

    Hi, Where do I see the list of the languages that supported by the device? Thanks!

    By oren Oct-21/2017 08:10:58

    A

    Hello Oren,

    English, Spanish, Portuguese (Brazil), Portuguese (Portugal), Italian, German, French, Russian, Arabic, Malay, Thai, Greek, Ukrainian, Croatian, Czech

    Thank you very much for your inquiry.


  • Q

    When will my phone be dispatched. I ordered it on the 21st of sept and it was supposed to be dispatched by the 10th of Oct. It has still not been dispatched. I have opened 2 support tickets and got no reply.

    By Adam Oct-20/2017 04:10:13

    A

    Hello Adam,
    We are sorry this item not in stock now, we except ship this item between Oct 23 - Nov 4.

  • Q

    Whats is the procedure if we received damaged item?

    By Madhan Oct-20/2017 01:10:06

    A

    Hello Madhan


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Do you have in your offer the wireless charger for that phone on sale? or can you point what type would be suitable for it. The phone comes with the screen protector but do you have for sale additional screen protectors?

    By lukasz Oct-18/2017 02:10:51

    A

    Dear lukasz,


    Thank you for your inquiry.

    Package Contents: 1 x DOOGEE S60 Smartphone, 1 x USB Cable, 1 x Charger (12V / 2A), 1 x Protective Film, 1 x English User Manual


    For wireless charger, please refer to this link .https://www.gearbest.com/wireless-charger-_gear/c_11992/



  • Q

    hi, this product support in VietNam ? I Love this product so much

    By Kenji Oct-14/2017 10:10:31

    A

    Hello Kenji,


    - Network:
    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20


    You need to contact your local operator to confirm whether it can be used or not in VietNam .

Prev 1 2Go To: GO

  • Q

    Hello, i just want to know if these phone works in Portugal? Thanks.

    By João Nov-25/2017 12:11:46

    A

    Hello João,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20

  • Q

    can you tell me which QI charger will work with this doogee s60

    By Nigel Nov-20/2017 01:11:20

    A

    Hello Nigel,

    It is Charger (12V / 2A).

    Let me know if you need any further assistance.


  • Q

    can i order doogee60 s ith a US charger plug style?...if so how do i do this?

    By bruce Oct-29/2017 02:10:42

    A

    Hello bruce,


    It should be send an US adapter for free.

  • Q

    Japanese language?

    By KOTARO Oct-24/2017 07:10:02

    A

    Hello KOTARO,

    This product does not support Japanese.

    Thank you very much for your inquiry.


  • Q

    Hi, Where do I see the list of the languages that supported by the device? Thanks!

    By oren Oct-21/2017 08:10:58

    A

    Hello Oren,

    English, Spanish, Portuguese (Brazil), Portuguese (Portugal), Italian, German, French, Russian, Arabic, Malay, Thai, Greek, Ukrainian, Croatian, Czech

    Thank you very much for your inquiry.


  • Q

    Do you have in your offer the wireless charger for that phone on sale? or can you point what type would be suitable for it. The phone comes with the screen protector but do you have for sale additional screen protectors?

    By lukasz Oct-18/2017 02:10:51

    A

    Dear lukasz,


    Thank you for your inquiry.

    Package Contents: 1 x DOOGEE S60 Smartphone, 1 x USB Cable, 1 x Charger (12V / 2A), 1 x Protective Film, 1 x English User Manual


    For wireless charger, please refer to this link .https://www.gearbest.com/wireless-charger-_gear/c_11992/



  • Q

    hi, this product support in VietNam ? I Love this product so much

    By Kenji Oct-14/2017 10:10:31

    A

    Hello Kenji,


    - Network:
    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20


    You need to contact your local operator to confirm whether it can be used or not in VietNam .

  • Q

    does it work for mexico. and what charger does it include

    By luis andres Oct-09/2017 07:10:06

    A

    Hello luis ,


    Network:
    2G: GSM B2 / B3 / B5 / B8
    3G: WCDMA B1 / B2 / B5 / B8
    4G: FDD-LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B17 / B19 / B20


    Please contact your local operator to confirm whether it can be used or not in Mexico.

    I kindly suggest that you could match an adapter by yourself.

  • Q

    How long is a guaratnee?

    By Nathan Oct-04/2017 01:10:33

    A

    Hello Nathan
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    "Can it use 2 sim cards and memory card simultaneously

    By LUFIAS Sep-28/2017 11:09:14

    A

    Dear LUFIAS,


    Thank you for your inquiry.

    Sorry, you can not use 2 sim cards and memory card simultaneously.

    SIM card: dual SIM dual standby. Micro SIM + Micro SIM

Prev 1 2Go To: GO

  • Q

    Could you please let me know when this item is in stock and ready for immediate dispatch?

    By Lotte Nov-01/2017 09:11:30

    A

    Hello Lotte,
    We except ship this item between Nov 4 - Nov 16.

  • Q

    When will my phone be dispatched. I ordered it on the 21st of sept and it was supposed to be dispatched by the 10th of Oct. It has still not been dispatched. I have opened 2 support tickets and got no reply.

    By Adam Oct-20/2017 04:10:13

    A

    Hello Adam,
    We are sorry this item not in stock now, we except ship this item between Oct 23 - Nov 4.

  • Q

    Hello. Do you think in near future might you have this device in stock at your europian warehouse? High custom's taxes when buying from China stop me from ordering this mobile phone :(

    By Oleksiy Tsvelik Sep-19/2017 04:09:46

    A

    Hello Oleksiy,


    We are sorry we don't have this plan yet.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


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  • Q

    Whats is the procedure if we received damaged item?

    By Madhan Oct-20/2017 01:10:06

    A

    Hello Madhan


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


  • Q

    Hello, is there a form of insurance against VAT taxes like some sites do? (e.g.lightinthebox.com) Is there a way to avoid Custom Duties for shipping to Italy? Thanks in advance Fred

    By Fred Sep-18/2017 07:09:11

    A

    Hello Fred,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!