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Home > > > RC Quadcopters

Customer Questions & AnswersAsk a question

  • All (99)
  • Product information (76)
  • Stock status (3)
  • Payment (0)
  • About shipping (15)
  • Others (5)
  • Q

    i can buy it to ceuta

    By siimo Aug-12/2017 07:08:52

    A

    Hello siimo,


    Sorry that this item is unable to be shipped to Ceuta.

    Thank you for your inquiry.

  • Q

    Can i put a battery more powefull?

    By Charles Willian Molina Bandeira Aug-10/2017 08:08:50

    A

    Hello Charles,


    Yes, you can put a battery more powerful.

    Thank you for your inquiry.

  • Q

    hello do you have spare part for selling? i need small plastic shaft gear witch goes on motor and connected with Original JJRC RC H31 Shaft Gear Assembly.that plastic small shaft gear It was produced defective. i played with this drone maybe one or two hours after his broke down.

    By mindaugas Aug-04/2017 01:08:56

    A

    Hello mindaugas,
    Thanks for your inquiry.

    Here is the link of the spare part: http://www.gearbest.com/jjrc-h31-_gear/


  • Q

    do you have in stock at this moment?

    By Jose de Jesus Gutierrez Aug-02/2017 12:08:11

    A

    Hello Jose,
    Yes, this item in stock now.

  • Q

    Hello do you have in stock now? thanks

    By Jose de Jesus Gutierrez Aug-02/2017 12:08:27

    A

    Hello Jose,
    Yes, this item in stock now.

  • Q

    There is camera inside?

    By Alberto Miguel Barrionuevo Quintana Jul-19/2017 07:07:38

    A

    Hello Alberto,
    Note: this version quadcopter doesn't come with the camera connecting plate.

  • Q

    Can it carry a Gopro?

    By Giulio Jul-16/2017 06:07:45

    A

    Hello Giulio,


    No, it can not carry a Gopro.

    Thank you for your inquiry.


  • Q

    Hi Is there different freq that is supported? Meaning kan I by 2 of these to my kids and they will not interfere with each other?

    By Patric Jul-14/2017 10:07:41

    A

    Hello Patric,


    You can buy 2 of these to your kids and they will not interfere with each other.

    Thank you for your inquiry.

  • Q

    Hello, Can I use 1000mAh batteries for this drone (http://www.gearbest.com/rc-quadcopter-parts/pp_393713.html) or it only could be 400mAh (http://www.gearbest.com/rc-quadcopter-parts/pp_486444.html)? I wonder will this drone work with 1000mAh, will it fly a little bit longer and do their size match inside the drone. Than you for any response, Marcin

    By Marcin Jul-06/2017 08:07:07

  • Q

    I need some extra battarys for drone but they dont ship to greece...Can we do something about this??

    By Kostas Andreopoulos Jun-11/2017 08:06:30

    A

    Hello Kostas,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Prev 1 234 ... 10Go To: GO

  • Q

    Can i put a battery more powefull?

    By Charles Willian Molina Bandeira Aug-10/2017 08:08:50

    A

    Hello Charles,


    Yes, you can put a battery more powerful.

    Thank you for your inquiry.

  • Q

    hello do you have spare part for selling? i need small plastic shaft gear witch goes on motor and connected with Original JJRC RC H31 Shaft Gear Assembly.that plastic small shaft gear It was produced defective. i played with this drone maybe one or two hours after his broke down.

    By mindaugas Aug-04/2017 01:08:56

    A

    Hello mindaugas,
    Thanks for your inquiry.

    Here is the link of the spare part: http://www.gearbest.com/jjrc-h31-_gear/


  • Q

    There is camera inside?

    By Alberto Miguel Barrionuevo Quintana Jul-19/2017 07:07:38

    A

    Hello Alberto,
    Note: this version quadcopter doesn't come with the camera connecting plate.

  • Q

    Can it carry a Gopro?

    By Giulio Jul-16/2017 06:07:45

    A

    Hello Giulio,


    No, it can not carry a Gopro.

    Thank you for your inquiry.


  • Q

    Hi Is there different freq that is supported? Meaning kan I by 2 of these to my kids and they will not interfere with each other?

    By Patric Jul-14/2017 10:07:41

    A

    Hello Patric,


    You can buy 2 of these to your kids and they will not interfere with each other.

    Thank you for your inquiry.

  • Q

    Hello, Can I use 1000mAh batteries for this drone (http://www.gearbest.com/rc-quadcopter-parts/pp_393713.html) or it only could be 400mAh (http://www.gearbest.com/rc-quadcopter-parts/pp_486444.html)? I wonder will this drone work with 1000mAh, will it fly a little bit longer and do their size match inside the drone. Than you for any response, Marcin

    By Marcin Jul-06/2017 08:07:07

  • Q

    is there a camera able to go on this drone and if so what would the order number be I cant find it

    By Cora Jun-07/2017 05:06:29

    A

    Hello Cora,
    Thanks for your inquiry.


    Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x USB Charger, 4 x Spare Blade, 1 x Screwdriver, 1 x Sunglass, 1 x English + Chinese User Manual

  • Q

    How many batteries does the drone have? Does not say anything in the description but in videos on youtube I saw that it comes 3, proceed?

    By Guilherme Schlesener Apr-24/2017 04:04:22

    A

    Hello Guilherme,

    There is no battery in this parcel.

    Please read the description carefully:
    Transmitter Power: 4 x 1.5V AA battery(not included)

  • Q

    Do you sell the JJRC H31 Waterproof Drone - GREEN without the remote control? We already have a remote but the drone was lost in a really really big tree.

    By weldon penner Mar-30/2017 10:03:57

    A

    Hello weldon,
    We are sorry that we don't sell the JJRC H31 Waterproof Drone - GREEN without the remote control.

    Kit Types: RTF

  • Q

    HI, how many battery are included in package? At least one?

    By Andrew Mar-15/2017 08:03:39

    A

    Hello Andrew


    Thank you for your inquiry.

    Transmitter Power: 4 x 1.5V AA battery(not included)
    Model Power: Rechargeable Battery

    Battery: 3.7V 400mAh Lipo Battery

    Thank you, Let me know if you need any help.

    Have a nice day!


Prev 1 234 ... 8Go To: GO

  • Q

    do you have in stock at this moment?

    By Jose de Jesus Gutierrez Aug-02/2017 12:08:11

    A

    Hello Jose,
    Yes, this item in stock now.

  • Q

    Hello do you have in stock now? thanks

    By Jose de Jesus Gutierrez Aug-02/2017 12:08:27

    A

    Hello Jose,
    Yes, this item in stock now.

  • Q

    Could you please tell me how long will this product be on backorder? Thanks

    By Glenn Jul-25/2016 12:07:19

    A

    Hi,Glenn

    Thanks for your inquiry.

    It will be in stock in 3-5 working days.

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  • Q

    i can buy it to ceuta

    By siimo Aug-12/2017 07:08:52

    A

    Hello siimo,


    Sorry that this item is unable to be shipped to Ceuta.

    Thank you for your inquiry.

  • Q

    I need some extra battarys for drone but they dont ship to greece...Can we do something about this??

    By Kostas Andreopoulos Jun-11/2017 08:06:30

    A

    Hello Kostas,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hello. At what time do you send and how fast is it in Poland? Shipping from the European Union. Regards Marek Jarosławski

    By Marek Jarosławski Apr-01/2017 02:04:14

    A

    Hello Marek,

    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Is there any way to ship to Bosnia :)

    By Babe Dec-06/2016 10:12:49

    A

    Hello Babe,

    We can ship to Bosnia, usually, we can ship to most countries in the world.

    Thank you for your attention.

  • Q

    You can send it in two boxes??

    By Ricardo Sep-13/2016 02:09:31

    A

    Hello Ricardo,

    Sorry that we can't take apart the item to two boxes. Thanks for your attention.

  • Q

    where is the idem shipped from ? i m buying from denmark and it matters with inport tax .

    By luke Sep-07/2016 12:09:07

    A

    Hello luke,
    We ship all around the world door to door for expedited shipping options and most of registered mail deliveries.

    Taxes do not come from us if any.

    Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.

    Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
    For more details: http://www.gearbest.com/about/faq.html


  • Q

    Hi, am interested to purchase your quadcopter, can you ship this item in India(Gujarat)?

    By Sunil Dalwadi Sep-05/2016 06:09:32

    A

    Hello Sunil,

    Yes, we can ship the item to India .


  • Q

    Hi, am interested to purchase your quadcopter, can you ship this item in saudi arabia?

    By Diego Aug-29/2016 03:08:26

    A

    Hi,Diego

    Thanks for your inquiry.

    We can send it to Saudi Arabia.

  • Q

    hello, have you sent this product to Mexico? does it arrive to final destiny ok(not fisically, i mean importation laws)? Thank you

    By Jossy Aug-24/2016 10:08:31

    A

    Hello Jossy,
    Yes, we can ship the item to Mexico .

    It will arrive to the final destiny .

    Regarding the item import laws, you need to check your country's custom of policy .

  • Q

    Hi, It says free shipping to Australia but when I go to pay it adds expedited shipping each time and bumps my price from $128 to $170. I am in Tasmania. How can I fix this?

    By Adam Aug-16/2016 07:08:38

    A

    Hello Adam,

    You can see the Shipping costs and delivery time during the check out.

    Steps to follow:

    1. Add your product to your cart

    2. Enter your delivery country

    3. The shipping cost will be displayed automatically.
    The price shown on the on the product page is the item price, shipping cost is not included.
    Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Prev 1 2Go To: GO

  • Q

    dos it has extra baterry if i want to buy ?

    By Gilvan May-28/2017 04:05:08

    A

    Hello Gilvan,

    You can try to find the spare battery by clicking the link

    http://www.gearbest.com/3.7v-400mah-lipo-battery-jjrc-h31-waterproof-drone-_gear/

  • Q

    Amigo vc tem a pronta entrega ? quanto tempo aproximadamente demora para chegar no brasil

    By Miguel Oct-24/2016 02:10:08

    A

    Hello Miguel,

    Thank you for your inquiry,the fatest shipping method to Brazil is expedited shipping,the estimated time is 7-10 business days.

  • Q

    Does the item come with the remote controll?

    By metro Oct-04/2016 10:10:03

    A

    Hi,metro

    Thanks for your inquiry.

    Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x USB Charger, 4 x Spare Blade, 1 x Screwdriver, 1 x Sunglass, 1 x English + Chinese User Manual

    The remote control is included.


  • Q

    how many days I get in uk if you order 2 pieces and I would like a phone number of you please

    By rares Aug-26/2016 10:08:29

    A

    Hello rares,
    We generally require between 3-7 business days to arrange shipment upon payment.

    The exact processing time varies depending on the item.

    Please refer to our shipping estimation below:
    A. Expedited Shipping: Around 3-7 business days to arrive.
    B. Standard Shipping: Between 7-10 business days to be delivered.
    C. Flat Rate Shipping: Between 10-25 business days to be received.
    For more shipping details http://www.gearbest.com/about/shipping-methods.html

    How to contact us:
    Please send message to our support center http://support.gearbest.com/ and choose the correct question type.

  • Q

    can i tie an iphone 4s will it not affect the flight

    By alpace Aug-18/2016 03:08:45

    A

    Dear alpace,
    Thanks for your inquiry.

    Sorry it can't do this.

    Best regards