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Home > > > Scooters and Wheels

Customer Questions & AnswersAsk a question

  • All (16)
  • Product information (4)
  • Stock status (1)
  • Payment (0)
  • About shipping (10)
  • Others (1)
  • Q

    hello, i bought an electric scooter last week to be delivered in spain by europe railway. how many days should it take in average to arrive to the destination?

    By Jorge Antunes Oct-20/2017 08:10:12

    A

    Hello Jorge,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I've ordered this Xiaomi product but your after-sale service is telling me that you don't deliver to France... However it's written on this page that this is free shipping to France... I don't understand, is it possible to receive this when we live in France or not?? Thank you.

    By Nathan Oct-18/2017 12:10:12

    A

    Hello Nathan,
    We can ship to your country.

  • Q

    hello, is customs and tax included for delivery from china to austria via priority line? thanks

    By V. Oct-18/2017 10:10:58

    A

    Hello V.,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hey, can you please check again about the shipping to israel? the item is being sold in israel.

    By jhonatan Oct-16/2017 05:10:30

    A

    Hello jhonatan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    It's saying above that you can not ship to New Zealand... ... why can't you ship to New Zealand?

    By Mark Oct-07/2017 05:10:23

    A

    Hello Mark,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Can you ship to New Zealand?

    By Mark Oct-07/2017 05:10:15

    A

    Hello Mark,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hello dears, Before buying this item you're always willing to answer all my questions... once made the purchase, I've tried several times to contact you about the status of the shipment since is still not shiped and not answer from your side. Thank you

    By Fran Oct-06/2017 04:10:51

    A

    Hello Fran,
    This item in stock now, please contact our support center for your order issue.

  • Q

    How long does it take to arrive to the UK ? Is there any tax to pay on the arrival day ?

    By W Oct-03/2017 09:10:10

    A

    Hello W,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


  • Q

    how much weight support?

    By Jonatan Luna Cambero Sep-30/2017 06:09:10

    A

    Hello Jonatan,
    For the item, please note that it has 120kg loading ability.

  • Q

    Is in stock?

    By Mario Sep-28/2017 09:09:32

    A

    Hello Mario,
    Yes this item in stock now.

Prev 1 2Go To: GO

  • Q

    how much weight support?

    By Jonatan Luna Cambero Sep-30/2017 06:09:10

    A

    Hello Jonatan,
    For the item, please note that it has 120kg loading ability.

  • Q

    Hi, regarding battery size. In the description is indicated the same value as for the normal version, 18650, Can you please tell me actual battery size and range difference to the normal? thanks

    By Seifriedsberger Sep-22/2017 04:09:05

    A

    Hello Seifriedsberger,


    You could use the standard 18650 battery.


    Battery: 18650 Li-ion battery pack

  • Q

    What is the different about this "Youth Edition" and the Original ???

    By Dirk Eggert Jul-22/2017 07:07:01

    A

    Hello Dirk,

    The original edition have a bigger battery that the youth edition.

    Thank you for your inquiry.

  • Q

    hello can i have foldable seat?

    By robert Jul-22/2017 06:07:09

    A

    Hello robert,

    Sorry, currently there is no foldable seat on this item.

    Thank you for your inquiry.

  • Q

    Is in stock?

    By Mario Sep-28/2017 09:09:32

    A

    Hello Mario,
    Yes this item in stock now.

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  • Q

    hello, i bought an electric scooter last week to be delivered in spain by europe railway. how many days should it take in average to arrive to the destination?

    By Jorge Antunes Oct-20/2017 08:10:12

    A

    Hello Jorge,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I've ordered this Xiaomi product but your after-sale service is telling me that you don't deliver to France... However it's written on this page that this is free shipping to France... I don't understand, is it possible to receive this when we live in France or not?? Thank you.

    By Nathan Oct-18/2017 12:10:12

    A

    Hello Nathan,
    We can ship to your country.

  • Q

    hello, is customs and tax included for delivery from china to austria via priority line? thanks

    By V. Oct-18/2017 10:10:58

    A

    Hello V.,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hey, can you please check again about the shipping to israel? the item is being sold in israel.

    By jhonatan Oct-16/2017 05:10:30

    A

    Hello jhonatan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    It's saying above that you can not ship to New Zealand... ... why can't you ship to New Zealand?

    By Mark Oct-07/2017 05:10:23

    A

    Hello Mark,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Can you ship to New Zealand?

    By Mark Oct-07/2017 05:10:15

    A

    Hello Mark,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hello dears, Before buying this item you're always willing to answer all my questions... once made the purchase, I've tried several times to contact you about the status of the shipment since is still not shiped and not answer from your side. Thank you

    By Fran Oct-06/2017 04:10:51

    A

    Hello Fran,
    This item in stock now, please contact our support center for your order issue.

  • Q

    How long does it take to arrive to the UK ? Is there any tax to pay on the arrival day ?

    By W Oct-03/2017 09:10:10

    A

    Hello W,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


  • Q

    Hello, Is it shipped from China or from Europe?

    By Maxxx Sep-24/2017 02:09:33

    A

    Hello Maxxx,
    We will ship this item from China.

  • Q

    the scooter is officaly now availabe in isarel (via xiaomi official import) canyou can chack again regarding shipping? as there is no reason for shiping to be unavailable to israel at this time.. thanks.

    By ndc Sep-15/2017 05:09:20

    A

    Hello ndc,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Did someone someone already ordered it to Israel? Is it pass throw the customs? how is it function in very high slope?

    By aviad Jul-22/2017 11:07:57

    A

    Hello aviad,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    The maximum climb angle is about 15°.

    Thank you for your inquiry.