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360 Camera

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FAQ in 360 Camera Products

Why can not find IP camera when you use search software?

1. Rechecking whether power supply and Ethernet cables are connected correctly;

2. Checking the network setting for IP camera and your computer. Go to network connection, configure IP address to same IP segments, Subnet mask and default gateway must be same for both IP camera and computer;

3. Ensuring IP camera and computer are in the same router.

Why can not visit IP camera from internet (wan)?

1. Log in your local router, and enable port mapping for IP camera in virtual server menu;

2. If you use domain or DDNS service, making sure the domain point to correct IP address with correct port number.

Why connect 4 IP cameras, but only one IP camera displays images?

You need to set an unique IP address for each of cameras.

Why POE IP camera can not see at night?

Using high quality Ethernet cable, or shortening the connection distance.

Why video delay when watch live video?

1. You can increase the bandwidth through upgrading your network infrastructure, also you can lower the bit-rate of streaming. Lowering the image resolution also helps to reduce the video delay time.

2. Increasing the fps can allow IP camera output smooth video.

Why IP camera can not display image?

The IP camera doesn't boot correctly, please check the power supply.

How to upgrade NVR firmware?

1. Go to "System Setting", choose "System" > "Upgrade";

2. Select the firmware file, then click "Upgrade".

3. When upgrading succeed, the NVR will reboot.

How to reset the camera?

1. Disconnect the power supply;

2. Press and hold the reset button;

3. Connect the power supply while still holding reset for more 10 seconds.

Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our posts:

GearBest shipping methods

20 things you need to know when shopping on GearBest

Short guide on tracking fees and shipping insurance on GearBest

GearBest shipping memo: save money on delivery by choosing the best option

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Reviews in 360 Camera Products


Jamie Tafaro

Ended up being a firewall issue which the customer support was able to help with, customer support was actually really good and I was impressed



Great little cameras and the app is super easy to navigate, the low light is an issue on my end because they reflect in the windows so it's alot of lense flare


John Herr

fast to rise and maneuver <BR>camera takes great video <BR>easy to assemble


Jomer Santiago Beles

It is great product, good quality, what you see is what you get. i can say you would not regret to purchase this product.



The camera is great and very easy to set up



Much better picture quality and looks nice also, i'm not that tech savvy so I'm stuck with the crappy app for now

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About 360 Camera

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