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Chinese White

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FAQ in Chinese White Products

Why can not find IP camera when you use search software?

1. Rechecking whether power supply and Ethernet cables are connected correctly;

2. Checking the network setting for IP camera and your computer. Go to network connection, configure IP address to same IP segments, Subnet mask and default gateway must be same for both IP camera and computer;

3. Ensuring IP camera and computer are in the same router.

Why can not visit IP camera from internet (wan)?

1. Log in your local router, and enable port mapping for IP camera in virtual server menu;

2. If you use domain or DDNS service, making sure the domain point to correct IP address with correct port number.

Why connect 4 IP cameras, but only one IP camera displays images?

You need to set an unique IP address for each of cameras.

Why POE IP camera can not see at night?

Using high quality Ethernet cable, or shortening the connection distance.

Why video delay when watch live video?

1. You can increase the bandwidth through upgrading your network infrastructure, also you can lower the bit-rate of streaming. Lowering the image resolution also helps to reduce the video delay time.

2. Increasing the fps can allow IP camera output smooth video.

Why IP camera can not display image?

The IP camera doesn't boot correctly, please check the power supply.

How to upgrade NVR firmware?

1. Go to "System Setting", choose "System" > "Upgrade";

2. Select the firmware file, then click "Upgrade".

3. When upgrading succeed, the NVR will reboot.

How to reset the camera?

1. Disconnect the power supply;

2. Press and hold the reset button;

3. Connect the power supply while still holding reset for more 10 seconds.

Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our posts:

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Reviews in Chinese White Products

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Câmera Ip

Câmera de boa qualidade Chegou perfeita!!

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Todd Black

This was such an easy setup! I bought 2 of them and had them all up and running in less than 30 minutes. At first use its definately 5 stars, great picture and night vision.

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Serena Poz

Forget shopping for baby monitors !! This camera is a million times better quality than most marketed video baby monitors for a much more reasonable price !! Can be mounted upside down to give a full view of our small nursery, download the easy to use app, the night vision is also incredible, we plan to add additional cameras eventually at the front and back door of our house for added

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Donald

The camera is really helpful, I bought this thing to supervise my roomies, we are on diet. No one should open the fridge door to find food not in the diet list. (we bought alluring food in there for testing our willpower). So far, all people were caught once. But it is working.

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Con

Easy to use with app. Great price.

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Tomas

works fine, good view. very good night vision. the shipping was fast.

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mo168

The set up was easy. I am able to set alarm recording to the SD card and monitor it on my iPhone APP. The image is acceptable given the fact it is only 720P. The night vision is also acceptable. The only thing I wasn't sure how to set up was FTP site. I only wish the attached cords/cables are longer so I have more option as to where I can mount the camera. With short cords/cable, the option is limited.

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Janette S. Lawson

App is easy to use once properly loaded and synced

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zivic

Mi Box 4 is small, runs pretty smooth, a lot apps can be installed. But can't be rooted and most of the contents are locked down due to regional restrictions, so pretty tough to use out side of China.

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Anon

Awesome product, works as it should. Best cheapest mesh system you can get for the money. One star deducted for the lack of advanced settings from the configuration app.

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stik

great

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