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Samsung Earbuds

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FAQ in Samsung Earbuds Products

Why the headphones does not charge?

Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.

Why the headphone disconnect with the mobile phone within 10 meters?

Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.

There is no audio signal, what can i do?

Check if the head phones are turned off. Check if the headphone is paired. If necessary, pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.

Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?

App Software settings may vary according to some functions of the App itself not depending on the phone.

Why the headphones cannot pair with mobile phone?

1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;

2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.

How to choose a headset?

You can refer to this post: How to choose a headset

Why my smartphone can't find my Bluetooth headphones?

1. Make sure your smartphone and headphones are close enough to one another when you want to connect them;

2. Check the manufacturer's recommended pairing process;

3. Try turning them off and on again;

4. Turn off or remove any interfering devices;

5. Move away from the WiFi router.

What factors affect the sound quality of Bluetooth headsets?

The factors that really affect the sound quality of Bluetooth are the protocols for transmitting audio and the encoding technology. At present, there are four mainstream coding technologies on the market: ACC, SBC, APT-X, and LDAC. Now, we will tell you what is the difference between them? Please check this post: 4 audio coding technologies tell you the secret of Bluetooth sound quality

Why there is static whenever I listen to music on my Bluetooth headphones?

1. First you should disable or turn off any other unused Bluetooth devices in the area;

2. If the static doesn't go away try resetting your headphones;

3. Turn on your media player, then disconnect your headphones for 30 seconds and then re-pair them;

4. Reduce the distance between your smartphone and your headphones, as this also helps reduce any static.

How many kinds of headphones are there in the market?

Please check this post: How much do you really know about headphones?

Why my devices cannot recognize the bluetooth headphones?

1.The Bluetooth feature in the phone is not turned on.

2. The headset is not in pairing / discoverable mode. The phone will not find the headset unless the headset is in this mode.

Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:

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Reviews in Samsung Earbuds Products

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алекс

не супер но за эту цену нормальные прослушивать на хорошем плеере с хорошим эквалайзером можно скорректировать нормальный звук.долгая доставка коробка была замятая но все целое и рабочее

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Manuel Rumpál

I like the earbuds very much, especially for the bass sound and stereoscopic sound, when included in the song LEDs on the cover are good for checking battery during the charging process However, last few days it seems like the case does not have much great capacity, so it does charge both earbuds just once, but doesn't matter so much to me

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Ryu

These are awesome, I was thinking that the Audio quality will be bad, but no, it is great! It is even better than some wired headphones I have. The mic quality is decent. Overall the price is really good and fair for the quality you get. I’m getting about 2-3 hours of music without charging the earbuds again. And also it automatically connect to phone when you open the lid and it automatically charges them when u put them in the case! Overall these are the perfect wireless earphones for me!

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onegreatshot

Hoppe these buds work as stated when they were purchased. They willbe very nice to use when I listen to my music.

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Archibald Noyes

Sound quality is really pretty good for base and mid tones and the highs are good without screaming - very well balanced audio. I have listened to music and movies while on planes with these as well and no lag or sync issue.

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Jorge Lucas

nice construction and case, but the sound is not Cristal clear and the middles are so hidden, cause of that the vocals are a little bit hidden, and the bass are very powerless,l. the connection is so unstable

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