SONOFF POW R2 WiFi Smart Light Switch App Remote Control Works with Amazon Alexa Google Assistant

FAQ for SONOFF POW R2 WiFi Smart Light Switch App Remote Control Works with Amazon Alexa Google Assistant

• Where can I download the App of SONOFF POW R2 WiFi Smart Light Switch？

  Search "eWeLink" in APP Store for iOS version or Google play for Android version.

• Can I share SONOFF POW R2 to other eWeLink accounts?

  The owner can share SONOFF POW R2 to other eWeLink accounts.

• How many timing schedules does SONOFF POW R2 support?

  SONOFF POW R2 Supports max 8 enabled single /repeat / countdown timing schedules each device.

• Can I upgrade the firmware of SONOFF POW R2?

  It will auto-remind you of new firmware or version. Please update as soon as you can.

• Why I can't add SONOFF POW R2 by another account?

  One device one owner. Other people can not add the devices that have already been added. If you want to add your device to another account, don’t forget to delete it first.

• Why the APP can't find the device in pairing status?

  That's because of your phone's cache. Please close the WLAN of your phone, then open it after a minute. At the same time, please power off the device if you can, then power up to try again.

• How to share SONOFF POW R2 to other eWeLink accounts?

  Firstly click Share, input the eWeLink account you want to share, tick the timer permissions you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.

• Why SONOFF POW R2 is "Offline" on eWeLink?

  The device needs 1 minute to connect to your router and server. When the green LED on, the device is "Online", if eWeLink shows still "Offline", please close eWeLink and re-open.

• Why the preset timers don't work?

  The possible reason is that your WiFi network is too weak when you create the timers. So the timers can't be synchronized to our servers. Please delete the timer and create a new one in robust WiFi.

• Why the time on the timer settings is not the same as my local time?

  There's summer time, winter time changes in many countries. If your local time has changed, please delete all the timers, close the app. Then open the app, and create new timers, you'll see the time will be synchronized with your system.

• The smart doorbell is offline

  ● Make sure your Wi-Fi network is working properly.

  ● Restart the camera.

  ● Restart the Wi-Fi router.

  ● Check if your network has enough bandwidth.

  ● Check if the Wi-Fi signal is disturbed.

  The detail you can read this post:

  Smart doorbell common issues and solution

• Wi-Fi network is not displayed in the app during the installation.

  Your doorbell may be too far away from your Wi-Fi router, the wireless signal is disrupted or there are other problems with your Wi-Fi network.

• The camera is offline and can't reconnect.

  You can follow the steps below to solve problems.

  ● Make sure that the camera is plugged in and receiving power.

  ● Check whether the camera is warm or cold to the touch

  ● Move the camera

  ● Restart the camera

  ● Restart the router

  ● Check the settings of your Wi-Fi network or router

  ● Make sure your router is on the list of incompatible devices

  ● Try turning off other wifi-connected devices

  ● Reset the camera

• The video is blurry and spotty

  ● Remove the sticker on the lens.

  ● Remove dust or dirt from the lens with a soft, lint-free cloth.

• The doorbell does not work or sounds weak

  ● Check the switch or the socket for.

  ● Check the voltage in the Nest app.

  ● Check the bell settings in the app.

  ● Check the bell wiring.

  ● Check the doorbell wiring.

  ● Check if the transformer of your doorbell is compatible.

  ● When it is very hot or cold outside.

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