Amazfit Nexo 4G Smart Watch Phone 512MB 4GB Built-in eSIM 1.39 inch AMOLED Screen 454 x 454 Resolution 10 Sports Modes

FAQ for Amazfit Nexo 4G Smart Watch Phone 512MB 4GB Built-in eSIM 1.39 inch AMOLED Screen 454 x 454 Resolution 10 Sports Modes

• How to adjust the brightness of the watch?

  On the watch, go to Set App > Display and Brightness to adjust the brightness.

• How to change the Amazfit Nexo languages?

  Press the button on the watch go setting  System& securitySystem language.

• How to Download Music File to Amazfit Nexo?

  Step 1: Connecting to a computer

  ● Connecting with a PC

  After connecting the Amazfit Nexo to the charging dock and connecting it to the computer's USB, double click on "Amazfit Watch" in "My Computer" and then double-click "Internal Storage Device" to access the list of the files in the watch.

  ● Connecting with a Mac

  Your Mac computer needs to have the Android File Transfer tool installed in order for it to connect with your Amazfit Nexo.

  After connecting the watch to the dock and then to the computer's USB port, the Android File Transfer tool will automatically pop up and display a list of files in the watch.

  Step 2: Copying Music Files

  When you access your Amazfit Nexo through your computer, some folders will be displayed in the watch's root directory. You can copy the corresponding files into these folders.

  Step 3: Copy the music file in MP3 format to the above folder, and you can complete it.

   

  For details, you can refer to the post: Amazfit Nexo Music Control Instruction: Can I Copy the MP3 File to the Amazfit Nexo?​

• How to customize the watch face?

  1. On the mobile phone, open the Amazfit app > Profile > My Watch > Select Watch Face > Upload Watch Face Background.

  2. On the watch, long press the watch face page to enter the watch face selection page. If the watch face shows customization, tap the customization to enter the watch face background settings. Slide the watch face up to find "Use Uploaded Picture," select the background just uploaded, tap "Yes" and then tap "Save."

• How to custom Amazfit Nexo Watch Face?

  Here is a nice website called Amazfit Watch Faces,  you can upload or download some excellence watch face for your Amazfit smartwatch.

  For details, you can refer to the post: How to Replace or Custom Amazfit Nexo Watch Face?

• How to set up Always on Display on Amazfit Nexo?

  Step 1: Light up your Amazfit Nexo watch screen.

  Step 2: Swipe the screen and find "Setting-Display and Brightness-Low light mode".

  Step 3: Click to choose it, then you can set the Always On Display on Amazfit Nexo.

  For details, you can refer to the post: How to Enable the Always On Display Features on Amazfit Nexo Smartwatch​

• My Amazfit Nexo does not pair with my iPhone, how to do?

  1. Check Amazfit Nexo battery level

  If your Amazfit Nexo cannot connect with your phone, make sure your Amazfit watch is fully charged. Place your device on the charger base for 10 minutes, then remove from the charger base and try connecting again.

  2. Force quit and re-open or re-install the Amazfit App

  If it doesn't sync, close the app and turn off and on the Bluetooth on your phone, reopen the app and try connecting again.

  3. Reboot your phone

  For Android: Erase Bluetooth cache and data, then, go to Setting-Application Management-More Application-All Bluetooth Shared-Clear Data.

  For iOS: Go to phone settings to find Bluetooth setting and then remove the Amazfit device. To do so, tap on the icon next to the Amazfit and tap Forget this device. Toggle Bluetooth OFF and ON. Re-open App and try connecting again.

  ●If still failed, please use another phone and try it again. Or seek professional solution, apply for after-sales service or repair to a special repair shop.

  Note: During pairing, please keep away from other Bluetooth devices.

  For details, you can refer to the post: How to Pairing Amazfit Nexo with iOS or Android Phone?​

• How to Charge the Amazfit Nexo Battery?

  Connect the Amazfit Nexo to the charging base, and the USB plug on the other end is plugged into the USB power adapter. At this time, the watch will display the charging status, please pay attention to the correct installation direction, the watch will not loosen out of the base after pressing. The charging time approx. 1.5 hours.

  Charging requirements: it is recommended to use computer USB charging or brand mobile phone charging head for charging. The rated input voltage of mobile phone charging head must be DC 5.0V, and the input current is more than 500mA.

  Note: please dry the metal charging contact before charging, so as not to cause poor contact caused by sweat or other dirt, so that it can not be recharged.

  For details, you can refer to the post: ​Amazfit Nexo Charging Method

• Does the Amazfit Nexo Supports ECG and NFC Function?

  Yes, Amazfit Nexo has ECG functionality, but its ECG version is limited to China. The global version of Amazfit Nexo has no ECG function. Because the use of ECG features requires the use of FDA licenses in local countries to use, Amazfit Nexo is temporarily unable to obtain FDA licenses in various countries around the world. Therefore, the Amazfit Nexo ECG version only can be sold in China.

  
  By the same token, The NFC function only available in China, the International version of Amazfit Nexo does not support NFC feature. Therefore, the Nexo watch can not use the Goggle Pay.

• How to Use Amazfit Nexo 4G LTE (eSIM) Phone Calls Function?

  Support for 4G LTE Phone Calls is one of the biggest features of Amazfit Nexo smartwatches. So you can read the post: How to Use Amazfit Nexo 4G LTE (eSIM) Phone Calls Function?​

• I have a Samsung smartphone, can I pairing the Amazfit Nexo with my Samsung phone?

  Sure! The Amazfit Nexo compatible with Android 5.0 or iOS 10.0 and above devices.

• Does the Amazfit Nexo support GPS?

  Yes, the Amazfit Nexo has a built-in GPS module, supports GPS + GLONASS + GALILEO positioning, can accurately capture the user's trajectory.

• How long can the Amazfit Nexo be used after fully charged?

  Amazfit Nexo built-in 420mAh lithium-ion polymer battery, which can last a 28 hours normal using time.

• Does the Amazfit Nexo support wireless charging?

  No, the Amazfit Nexo do not supports wireless charging. For detailed charging instruction, please click here: Amazfit Nexo charging guide.

• Does the Amazfit Nexo support swimming wear?

  Amazfit Nexo waterproof grade is IP68, only supports daily waterproofing, swimming wear is not recommended.

• Does the Amazfit Nexo strap support replacement?

  Sure, you can change your Amazfit Nexo watch strap.

• Does the Amazfit Nexo equipped with a speaker and microphone?

  Yes. The Amazfit Nexo equipped with a speaker and microphone.

• Can I pairing Amazfit Nexo with Mi Fit APP?

  No, you need to download the Amazfit App to connect your Amazfit Nexo smartwatch. For detailed pairing method, please click here: Amazfit Nexo pairing method.

• How to enable the eSIM card function?

  1. Online process: Connect to the mobile phone via BluetoothèAmazfit AppèSelect Amazfit Nexoè Watch settings è eSIM card, and select to activate the eSIM function.

  2. Process offline: Take your device to the local network operator store to activate the service

• What's an eSIM card?

  The eSIM card is a virtual SIM card service provided by carriers. After activating the service on your watch, you can independently make calls and use cellular mobile network and other features.

• Which countries does eSIM support?

  At present, only the United Kingdom, Germany, Spain, Vietnam, other countries are opening one after another, please pay attention to the Gearbest page notice.

• How many languages does the watch support?

  It supports English/Chinese/Spanish/French/German/Vietnamese, other languages are coming soon.

• How to pair the watch?

  1. Long press the watch button for six seconds to start the watch. A QR code will be displayed on the screen after startup.

  2. Start the mobile phone's Bluetooth.

  3. Install and open the Amazfit app on your mobile phone, create an account and login.

  4. Go to Profile > Add Device > Amazfit Nexo, and scan the QR code on your watch.

  5. Pairing messages will be received on both the mobile phone and the watch

  6. Tap to confirm the connection.

  7. Once the watch is paired, choose your left or right hand to wear it.

• How to upgrade the watch?

  1. On the mobile phone, go to Amazfit APP > Profile > My Watch > More Settings > Watch System Update, tap to see if the watch system needs to be upgraded and upgrade it if needed.

  2. On the watch, go to Set App> System and Security > System Update to check if the current version of the watch is up to date and upgrade it if needed.

• Is Amazfit Nexo waterproof?

  It is IP 68 certified which means resistant to dust, rain, splashing, and accidental submersion. It shouldn’t be used when you are taking a shower/bath, having a spa, swimming or in the sauna or steam room.

  Specifically, the IP rating is a number that indicates what level of protection it has against both solids and liquids.

  6-The first digit stands for its resistance to dust, but also general dirt and sand.

  8-The second digit provides certification for water resistance.

  At present, all waterproof rating tests have been carried out in the static state. The pressure formed by frequent arm swings during swimming isn't of the same magnitude that would occur in static water, and the water depth isn't accurate when swimming. It is likely that excessive pressure will lead to water intake.

• How can I sync to Strava/Google fit/Apple health?

  You can download Amazfit app to pair and connect the watch. In Amazfit app, the watch data can be synced to Strava.

  1. Log in Amazfit App

  2. Tap Add accounts in Profile page and choose Strava/Google fit/Apple health to add

• How to modify personal user data?

  Open the Amazfit app > Profile > My Information, tap on the birthday/height/weight information to modify it.

• How to measure heart rate once and continuously?

  1. Enter the Heart Rate app and tap "Measure" to measure your pulse.

  2. Enter the heart rate app, tap details, tap the toggle so that "All-Day Heart Rate" will activate the continuous All-Day Heart Rate mode.

• How to play music?

  1. Connect your watch to your computer via a USB cable and a charging base. (The recommended operating system is Windows 7/8/10.)

  2.Copy MP3 music files to the watch's "Music" media-storage folder.

  3. Disconnect from the USB cable.

  4. Tap the Music on the watch, and then tap the green play button to play music.

• How to set a goal for steps?

  1. Open the Amazfit app, keep connected to the watch

  2. Tap "Profile">>“More”

  3. Tap "Set Daily Goal" in the upper-right corner.

• How to view activity data?

  1. Enter the health app and you'll see detailed information and weekly reports.

  2. On the details interface, you can view the number of steps, heart rate data and cumulative activity statistics generated by wearing the watch every day.

  3. From the Weekly Report page, the content of the previous week will be generated at 9:00 a.m. on Monday, so that you can view and track your activity and health data every week.

• How to set up to receive notifications?

  1. Turn off the watch's DND mode and turn off airplane mode.

  2. Open the Amazfit app > Profile > Amazfit Nexo > Notification Settings on the mobile phone, tap the toggle to enable "Notification Push," tap "App Blacklist Settings" and select the app in the list to enable or disable specific notifications

  3. If you're using an Android device, you need to include Amazfit APP into the white list or self-starting list of the mobile phone in background settings and keep the app running in the background to protect it from being detected and killed by the mobile phone's background processes, which could disconnect the watch from the app, and consequently no app reminder will be received.

• I can’t sign in to Amazfit APP, what should I do?

  1. Check if you enter correct user account and password.

  2. Switch the network from WIFI to 3G/4G on the setting of your phone.

  3. Clear Bluetooth Share data and erase app cache/data

  4.Reboot your phone

  If the above steps do not work, please write and submit a feedback ( APP >>Profile >> Feedback) through Amazfit APP and send us your user ID (APP >>Profile >> User ID) to help us troubleshoot your issue.

• Will this smart watch phone work in my country?

  This is based on the smart watch phone network frequency bands, for more details:

• Can this item be shipped to my country?

  We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:

  GearBest shipping methods

  20 things you need to know when shopping on GearBest

  Short guide on tracking fees and shipping insurance on GearBest

  GearBest shipping memo: save money on delivery by choosing the best option

  How does free shipping work on GearBest?

• How to catch the best price on GearBest?

  Besides promotion, you may have other choices, such as coupons, email-only prices, App exclusive prices, and so forth: 6 secrets to catch the best price on GearBest

  More benefits:

  GB Coupons - the easiest way to save money when shopping on GearBest!

  7 ways to earn you a super saving with GB Points

  Get up to $50 worth of products for free simply by sharing

• How many payments does GearBest support?

  To provide a safe and convenient shopping experience, we presently support up to 4 kinds of secure payment methods:

  4 available GearBest payment methods for your easier shopping

• How to cancel the order on GearBest?

  we take a close look at 6 facts about canceling paid and unpaid orders, receiving a refund and more:

  6 facts about order cancellation on GearBest

• View More

Customer Q&A

• All(5)
• Product Information(5)
• Stock Status
• Payment
• About Shipping
• Others