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Home > > Smart Watch Phone

Customer Questions & AnswersAsk a question

  • All (30)
  • Product information (23)
  • Stock status (0)
  • Payment (0)
  • About shipping (5)
  • Others (2)
  • Q

    Hi, Is this watch is water resistant ?

    By pallav Oct-13/2017 11:10:32

    A

    Dear pallav,


    Thank you for your inquiry.

    Sorry, it isn't waterproof.

  • Q

    When do you expect to have red model ?

    By Samaronne Oct-07/2017 08:10:06

    A

    Hello Samaronne,
    We are sorry this item is out of stock.

  • Q

    Is it a Door to Door delivery system? or i need to go any where to collect my Order

    By Tomcy Thomas John Aug-29/2017 04:08:27

    A

    Hello Tomcy,
    Thank you for your inquiry.

    The delivery agent will offer a door-to-door delivery.

    Let me know if you need any help.

  • Q

    spare parts available for Thor? Like Straph and Battery.

    By Tomcy Thomas John Aug-29/2017 04:08:23

    A

    Hello Tomcy,
    350mAh Built-in, so you can't change usually.

  • Q

    Will this phone works with Verizon in USA? 3G CDMA 850/1900

    By Enrique Jul-31/2017 07:07:56

    A

    Hello Enrique,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/2100MHz

  • Q

    Hello Is it water proof? Do you have wireless charging?

    By alex Jul-20/2017 08:07:30

    A

    Hello alex,
    Not waterproof, not wireless charging.

  • Q

    When will the black color arrive?

    By Fernando Jul-11/2017 01:07:09

    A

    Hello Fernando,
    We are sorry the black is out of stock.

  • Q

    is it water and dust proof ?

    By rinshad Jul-09/2017 11:07:59

    A

    Hello rinshad,
    We are sorry to tell you that the watch is not waterproof.

  • Q

    Hi, where do you ship from? I'm thinking about the import fee when delivering to Sweden.

    By Alex Jun-28/2017 03:06:58

    A

    Hello Alex,
    We ship the item from China.

  • Q

    Hello what would be the time of Argentina using DHL.....

    By Abdiel Cruz Robaina Jun-24/2017 08:06:27

    A

    Hello Abdiel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 23Go To: GO

  • Q

    Hi, Is this watch is water resistant ?

    By pallav Oct-13/2017 11:10:32

    A

    Dear pallav,


    Thank you for your inquiry.

    Sorry, it isn't waterproof.

  • Q

    When do you expect to have red model ?

    By Samaronne Oct-07/2017 08:10:06

    A

    Hello Samaronne,
    We are sorry this item is out of stock.

  • Q

    spare parts available for Thor? Like Straph and Battery.

    By Tomcy Thomas John Aug-29/2017 04:08:23

    A

    Hello Tomcy,
    350mAh Built-in, so you can't change usually.

  • Q

    Will this phone works with Verizon in USA? 3G CDMA 850/1900

    By Enrique Jul-31/2017 07:07:56

    A

    Hello Enrique,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/2100MHz

  • Q

    Hello Is it water proof? Do you have wireless charging?

    By alex Jul-20/2017 08:07:30

    A

    Hello alex,
    Not waterproof, not wireless charging.

  • Q

    When will the black color arrive?

    By Fernando Jul-11/2017 01:07:09

    A

    Hello Fernando,
    We are sorry the black is out of stock.

  • Q

    is it water and dust proof ?

    By rinshad Jul-09/2017 11:07:59

    A

    Hello rinshad,
    We are sorry to tell you that the watch is not waterproof.

  • Q

    Is it waterproof ?

    By batuhan fidan Jun-24/2017 07:06:02

    A

    Hello batuhan,
    We are sorry to tell you that the watch is not waterproof.

  • Q

    If I do not put the sim card on the clock, will my cell phone notifications arrive in the clock?

    By tayuane silvestre Jun-21/2017 10:06:53

    A

    Hello tayuane,


    There will be notifications if they are connected via Bluetooth.

    Thank you for your inquiry.

  • Q

    It's possible to install whatsapp?

    By E\' il cambiamento Jun-15/2017 08:06:30

    A

    Hello E,


    1. Scan the QR code (you can find the QR code on the instruction manual or on the desktop of the watch itself); 2. According to the OS of your mobile phone, you can download it from Google Play Store or APP store.

Prev 1 23Go To: GO

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  • Q

    Is it a Door to Door delivery system? or i need to go any where to collect my Order

    By Tomcy Thomas John Aug-29/2017 04:08:27

    A

    Hello Tomcy,
    Thank you for your inquiry.

    The delivery agent will offer a door-to-door delivery.

    Let me know if you need any help.

  • Q

    Hi, where do you ship from? I'm thinking about the import fee when delivering to Sweden.

    By Alex Jun-28/2017 03:06:58

    A

    Hello Alex,
    We ship the item from China.

  • Q

    Hello what would be the time of Argentina using DHL.....

    By Abdiel Cruz Robaina Jun-24/2017 08:06:27

    A

    Hello Abdiel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Make the purchase on the 24th and is still in processing state. Is there any problem?. Why has not it been sent?

    By Otero May-04/2017 11:05:00

    A

    Hello Otero
    For your issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Dispatch: Ships on May 1..., 2...,3..., 4...,5...,... When will it really be sent?

    By Uti Apr-28/2017 01:04:56

    A

    Hello Uti,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is it possible to change the zeblade thor watch band??if it's possible what type or band size?

    By Young May-26/2017 03:05:14

    A

    Hello, Young

    Thank you for the inquiry.

    Sorry, the item does not support to change the band.

    Please feel free to contact us if you have additional questions.

  • Q

    Can you install the Strava App from the Play Store? thks

    By Dan Briahna Apr-21/2017 06:04:50

    A

    Hello Dan,


    You can download the relevant APP to use.