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Home > > Smart Watches

Customer Questions & AnswersAsk a question

  • All (79)
  • Product information (47)
  • Stock status (11)
  • Payment (1)
  • About shipping (14)
  • Others (6)
  • Q

    Hi, is this compatible with honor 8 phone??

    By Gabriele Visini Nov-24/2017 03:11:17

    A

    Hello Gabriele,

    Compatability: Android 4.4 / iOS 8.0 and above systems.

    Let me know if you need any further assistance.


  • Q

    Is in stock right now?

    By Powers Nov-23/2017 12:11:57

    A

    Hello Powers,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Salve e' compatibile con Iphone 5S? Grazie

    By Mauro Nov-14/2017 11:11:18

    A

    Hello Mauro,


    Yes, it is for Android iOS.


    Let me know if you need any further assistance.


  • Q

    this product includes smart band, bracelet and charger usb? Regards. TY

    By Jesus Anaya Nov-08/2017 12:11:36

    A

    Hello Jesus,


    Package Contents: 1 x Original Xiaomi Mi Band 2 Smartband, 1 x Original Band, 1 x Charger Base

  • Q

    do this band have warranty??

    By hafidh Nov-05/2017 08:11:42

    A

    Hello hafidh,

    For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

  • Q

    Can the mi fit band be used without a smartphone? I have a nexus 7 tablet running android 6.0.1., but Google play says mi fit app version is not compatible with my device. Any thoughts / solutions? Would any features work, and any ideas about a workaround?

    By Kat Oct-31/2017 03:10:40

    A

    Hello Kat,
    The item is compatabe with Android 4.4 / iOS 8.0 and above systems.

  • Q

    Hello! Is exactly in stock? How many of them? When will it be sent?

    By ANTON Oct-26/2017 04:10:07

    A

    Hello ANTON,
    This item large in stock now, we will ship you at once.

  • Q

    Do I have to pay any additional cost for this product especially customs as the product value is close to $22 Thank you

    By Hasanth Oct-26/2017 01:10:30

    A

    Hello Hasanth,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    i am in kuwait. with registered mail i will get the tracking number or not because otherwise i cant get my parcel. or which delivery option i have to select so i will get tracking number

    By SAMNAN Oct-19/2017 07:10:27

    A

    Hello SAMNAN,
    Registered mail has tracking number, you can track it after we ship out.

  • Q

    Does Mi band 2 connects to GPS tracking?

    By Sung Park Oct-13/2017 07:10:16

    A

    Dear Sung,


    Thank you for your inquiry.

    It does not support GPS.




Prev 1 234 ... 8Go To: GO

  • Q

    Hi, is this compatible with honor 8 phone??

    By Gabriele Visini Nov-24/2017 03:11:17

    A

    Hello Gabriele,

    Compatability: Android 4.4 / iOS 8.0 and above systems.

    Let me know if you need any further assistance.


  • Q

    Salve e' compatibile con Iphone 5S? Grazie

    By Mauro Nov-14/2017 11:11:18

    A

    Hello Mauro,


    Yes, it is for Android iOS.


    Let me know if you need any further assistance.


  • Q

    this product includes smart band, bracelet and charger usb? Regards. TY

    By Jesus Anaya Nov-08/2017 12:11:36

    A

    Hello Jesus,


    Package Contents: 1 x Original Xiaomi Mi Band 2 Smartband, 1 x Original Band, 1 x Charger Base

  • Q

    Can the mi fit band be used without a smartphone? I have a nexus 7 tablet running android 6.0.1., but Google play says mi fit app version is not compatible with my device. Any thoughts / solutions? Would any features work, and any ideas about a workaround?

    By Kat Oct-31/2017 03:10:40

    A

    Hello Kat,
    The item is compatabe with Android 4.4 / iOS 8.0 and above systems.

  • Q

    Does Mi band 2 connects to GPS tracking?

    By Sung Park Oct-13/2017 07:10:16

    A

    Dear Sung,


    Thank you for your inquiry.

    It does not support GPS.




  • Q

    is this product have warranty..?

    By anurag Oct-12/2017 06:10:55

    A

    Hello anurag
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hallo, I Wang to ask weither mi band2 is good in counting the distance. Gerd

    By Gerd Huber Oct-06/2017 01:10:00

    A

    Dear Gerd,


    Thank you for your inquiry.

    This smart watch can record distance.

  • Q

    Hi, is it the real Xiaomi mi band 2 or is it a fake Xiaomi mi band 2? Thanks.

    By Lorenzo Sep-22/2017 06:09:23

    A

    Hello Lorenzo,
    It's original.

  • Q

    Hiya, Can you please tell me if this band comes with Blood Pressure monitor with it? Thanks

    By Kiran Sep-21/2017 04:09:23

    A

    Dear Kiran,


    Thank you for your inquiry.

    Package Contents: 1 x Original Xiaomi Mi Band 2 Smartband, 1 x Original Band, 1 x Charger Base

    Functions: Alarm Clock,Call reminder,Measurement of heart rate,Pedometer,Sedentary reminder,Sleep management,SMS Reminding,Steps counting,Time

  • Q

    Hi, Can you let me know if this comes with 'Blood Pressure' monitoring feature in it? Thanks,

    By Kiran Sep-20/2017 11:09:58

    A

    Hello Kiran,


    It should not have function of Blood Pressure monitoring .

Prev 1 2345Go To: GO

  • Q

    Is in stock right now?

    By Powers Nov-23/2017 12:11:57

    A

    Hello Powers,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello! Is exactly in stock? How many of them? When will it be sent?

    By ANTON Oct-26/2017 04:10:07

    A

    Hello ANTON,
    This item large in stock now, we will ship you at once.

  • Q

    still in stock?

    By NetoLario Oct-10/2017 12:10:50

    A

    Hello NetoLario,
    Yes, this item in stock now.

  • Q

    Hey is the product in stock right now ? I would like to buy it, but in the check out its says that it isn´t available anymore. Could you help me ?

    By Is it available right now ? Oct-04/2017 08:10:31

    A

    Hello Is,
    This item in stock now.

  • Q

    Hey. Is the product in stock right now ? I tried to buy the watch, but it says that it isn´t in stock at the check out. Thanks

    By Is it available right now ? Oct-04/2017 08:10:46

    A

    Hello Is,
    This item in stock now.

  • Q

    Is the product in stock? How long would it take to deliver it to Lithuania?

    By Arturas Sep-18/2017 04:09:56

    A

    Hello Arturas,

    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is the product in stock? How long would it take to deliver it to India (Mangalore - 575006)? What would be the total cost (Product cost+shipping)?

    By Vivekananda Aug-22/2017 02:08:53

    A

    Hello Vivekananda,

    Yes it is in stock now.

    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello! Is it available for purchase now? Do you ship it to Russia?

    By Vadim Aug-15/2017 11:08:44

    A

    Hello Vadim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    And it can be shipped to Russia.

    Please feel free to order it.


  • Q

    Is the stock available now and how many days it will take to deliver to India Hyderabad 500008

    By Irfan Aug-09/2017 03:08:12

    A

    Hello Irfan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-30 business days

    3) Priority Line: 10-17 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is this product in stock or out of stock?

    By Rafae Augusto da Silva Jun-20/2017 09:06:12

    A

    Hello Rafae,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


Prev 1 2Go To: GO

  • Q

    Hi, I have a coupon which can I buy miband with the price 15,59 but coupon disapeare one hour ago. Can you do it something with it ? I was late just for a hour because in today morning coupon is avaiable

    By Mateusz Sep-09/2017 04:09:45

    A

    Hello Mateusz,
    Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price.

  • Q

    Do I have to pay any additional cost for this product especially customs as the product value is close to $22 Thank you

    By Hasanth Oct-26/2017 01:10:30

    A

    Hello Hasanth,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    i am in kuwait. with registered mail i will get the tracking number or not because otherwise i cant get my parcel. or which delivery option i have to select so i will get tracking number

    By SAMNAN Oct-19/2017 07:10:27

    A

    Hello SAMNAN,
    Registered mail has tracking number, you can track it after we ship out.

  • Q

    Hello, isn't there the Italy Express shipping method for this product?

    By Rocco Sep-30/2017 10:09:15

    A

    Hello Rocco,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    i just buy 2 x mi bad 2 , can you mark my order as a gift please ?

    By Erotokritos Sep-28/2017 01:09:13

    A

    Hello Erotokritos,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Can you declare $ 30 to avoid taxes here in Brazil?

    By GUSTAVO SOUZA Sep-27/2017 10:09:25

    A

    Hello GUSTAVO,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello. Can I get the Mi Bands 2 in new package only?

    By Alex Sep-21/2017 03:09:35

    A

    Hello Alex,
    Yes, all items is new.

  • Q

    Is this product send from eu warehouse or china warehouse? There are no options to choose. Thanks

    By Vlado Sep-01/2017 10:09:45

    A

    Hello Vlado,
    We will ship from CN warehouse.

  • Q

    I´m really interested in buying this band, I´m in love with it, but the problem here in México is that it is kind of expensive, I would like to know how many days it wil get to me if I order it today with the fastest method.

    By Alvaro Aug-28/2017 02:08:07

    A

    Hello Alvaro,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    If I buy 3, sends in same packafe or separately?

    By Silva Aug-28/2017 07:08:38

    A

    Hello Silva,
    In same package.

  • Q

    Hello, may I know how much time it will take to deliver to Brazil?

    By Ana Cristina Aug-23/2017 09:08:36

    A

    Hello Ana,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 2Go To: GO

  • Q

    do this band have warranty??

    By hafidh Nov-05/2017 08:11:42

    A

    Hello hafidh,

    For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

  • Q

    what about custom duty i also had to pay custom duty or this is the total price

    By sumit yadav Sep-25/2017 10:09:18

    A

    Hello sumit,

    We are sorry that we are unable to predict or avoid customs tax.

    If you want to know detailed information, you can contact local post office to check it.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi, please help me with the difference between air register and unregister

    By Gabriel Sep-17/2017 12:09:04

    A

    Hello Gabriel,
    For unregistered shipping method, please note that yo uate unable to track delivery information after it arrives in destination country.

    For the registered shipping method, you can track detailed delivery.

  • Q

    What is the best Wristband for Xiaomi Mi Band 2?

    By Augusto Sep-14/2017 10:09:11

    A

    Hello Augusto,


    All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.


    We also have an excellent warranty on most of our products, and a great customer service team.


  • Q

    One I find discount coupon

    By Junior Sep-08/2017 12:09:34

    A

    Hello Junior,


    Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. The system will reduce the coupon based on the regular price.


    For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html
    http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    DOES THIS BAND INCLUDE USB CHARGE CABLE?

    By DANIEL Jul-23/2017 03:07:30

    A

    Hello DANIEL,

    Package Contents: 1 x Original Xiaomi Mi Band 2 Smartband, 1 x Original Band, 1 x Charger Base.

    Let me know if you need any help.