CHUWI Hi10 Pro CWI529 2 in 1 Ultrabook Tablet PC with Keyboard
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CHUWI Hi10 Pro CWI529 2 in 1 Ultrabook Tablet PC with Keyboard

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10.1 inch Windows 10 + Android 5.1 Intel Cherry Trail Z8350 64bit Quad Core 1.44GHz 4GB RAM 64GB ROM IPS Screen Bluetooth 4.0 Type-C Stylus Function
246.66
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CHUWI Hi10 Pro 2 in 1 Ultrabook Tablet PC 10.1 inch IPS Screen Windows 10 + Android 5.1 Intel Cherry Trail Z8350 64bit Quad Core 1.44GHz 4GB RAM 64GB ROM Bluetooth 4.0 HDMI Stylus Function
Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.


CHUWI Hi10 Pro
CHUWI Hi10 Pro is a 2 in 1 ultrabook tablet PC device, equipped with a 10.1 inch display that supports for 1920 x 1200 pixels with an aspect ratio of 16:9. Besides, The CHUWI Hi10 Pro is a dual OS supporting device that allows users to take advantage of both Windows 10 and Android 5.1 operating systems on the device. It is powered by fifth-generation Intel Atom Z8300 graphics and eighth-generation Intel HD graphics, coupled with 4GB of RAM.

Android 5.1 Lollipop Operating System
Allows you to remain connected and productive
Microsoft Windows 10 OS
Windows 10 brings back the popular Start Menu from Windows 7 and introduces new features, like the Edge Web browser that lets you mark up Web pages on your screen
Intel Cherry Trail Z8350 ( Intel Atom X5-Z8350 ) 64bit Quad Core 1.44GHz, Up to 1.92GHz
Ultra-low-voltage platform and quad-core processing provide maximum high-efficiency power to go. Intel Turbo Boost Technology delivers dynamic extra power when you need it
Intel HD Graphic Gen8 GPU
On-processor graphics with shared video memory provide high image quality for Internet use, basic photo editing and casual gaming. Optimized to use less power
10.1 inch IPS Touch Screen with 1920 x 1200 Resolution
Natural finger-touch screen makes the most of Windows 10. The 1920 x 1200 resolution boasts impressive color and clarity and IPS technology provides wide viewing angles
4GB RAM for Advanced Multitasking
Substantial high-bandwidth RAM to smoothly run your games, photos and video-editing applications, as well as multiple programs and browser tabs all at once
64GB eMMC ROM Storage Capacity
Provides room to store pictures, videos, music and more
TF Card Expansion
Accepts compatible cards up to 128GB (not included) for easy expansion
HDMI Output Expands Your Viewing Options
Connect the tablet to an HDTV or high-definition monitor to set up two screens side by side or just enlarge pictures
Dual Cameras for Photos and Face-to-face Chat
2.0MP front and rear cameras let you capture memorable moments or chat with friends
Bluetooth 4.0 Interface Syncs with Compatible Devices
Wirelessly transfer photos, music and other media between the computer and your Bluetooth-enabled cell phone or MP3 player, or connect Bluetooth wireless accessories
Keyboard Features:
Specifically designed for Chuwi HI10 PRO / Hibook / Hibook Pro exclusively
Touchpad keyboard gives smooth operation experience
Hold your device in a secure way with a magnetic suction slot
Ideal laptop for typing emails, chatting and playing games
Docking magnetic suction design makes input response time much more faster than Bluetooth keyboard
Powered by Tablet PC
Keyboard Size and Weight
26.70 x 17.40 x 1.80 cm
0.545 kg
Tablet PC Size and Weight
26.18 x 16.73 x 0.85 cm
0.562 kg
Note: The stylus in the picture is not included

Specification

Basic Information

Brand: CHUWI
Type: Ultrabook,With Keyboard
OS: Windows 10 + Android 5.1
CPU Brand: Intel
CPU: Intel Atom X5-Z8350
Core: 1.44GHz,Quad Core
GPU: Intel HD Graphic(Gen8)

Storage

RAM: 4GB
ROM: 64GB
External Memory: TF card up to 128GB (not included)

Network

Support Network: WiFi
WIFI: 802.11b/g/n wireless internet
Bluetooth: Yes

Display

Screen type: Capacitive,IPS
Screen size: 10.1 inch
Screen resolution: 1920 x 1200 (WUXGA)

Camera

Camera type: Dual cameras (one front one back)
Back camera: 2.0MP
Front camera: 2.0MP

Connectivity

TF card slot: Yes
Type-C: Yes
Micro USB Slot: Yes
Micro HDMI: Yes
3.5mm Headphone Jack: Yes
Docking Interface: Support

General

Battery Capacity(mAh): 3.7V/6500mAh
Battery / Run Time (up to): 7 hours video playing time
Charging Time.: 3-4 hours
AC adapter: 100-240V 5V 3A
G-sensor: Supported
Skype: Supported
Youtube: Supported
Speaker: Supported
MIC: Supported
Google Play Store: Supported
Notification LED: Supported

Media Formats

Picture format: BMP,GIF,JPEG,JPG,PNG
Music format: 3GP,AAC,MP3,WAV,WMA
Video format: 1080P,3GP,4K (4096 x 2160 px),MKV,MP4
MS Office format: Excel,PPT,Word
E-book format: DOC,Excel,PDF,PowerPoint,TXT,Word

Languages

Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language

Additional Features

Additional Features: Bluetooth,E-book,Gravity Sensing System,HDMI,MP3,MP4,Wi-Fi

Dimensions

Product size: 26.70 x 17.40 x 2.70 cm / 10.51 x 6.85 x 1.06 inches
Package size: 36.50 x 22.00 x 9.00 cm / 14.37 x 8.66 x 3.54 inches
Product weight: 1.1070 kg
Package weight: 1.9100 kg

Package Contents

Tablet PC: 1
Charger: 1
Keyboard: 1



Product Notes:
1. Download your favorite apps through the Google Play Store or Market installed.
2. Note: This Android/Windows tablet is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.
3. The stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

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Customer Reviews

4.75 out of 5
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See all 537 reviews Write a Review
  • Nikita
    Yes (1) Color: Gray
    CHUWI Hi10 Pro
    На планшете под "магазинной" плёнкой дополнительная заводская. Материалы клавиатуры и планшета хорошие, приятно держать в руках и красиво выглядит. Отличный FullHD экран, сочные цвета. Клавиатура не ощущается дешевой, и вместе с планшетом выглядит как полноценный ноутбук. USB порты на клаве. TypeC и MicroUSB к которым подключается и работает OTG. Порт для ещё одного монитора, можно подключить телевизор и смотреть киношки. Неожиданно хорошая производительность, ожидал худшего, но работает всё вполне шустро, приятно работать, нет тормозов действующих на нервы присущие такого рода устройствам. Вполне можно поиграть во всякие олдовые или инди игры, FlatOut 2 например по ощущениям идёт 60фпс, хотя я и ставил сразу всё на минималки, но играть очень приятно. Вполне хорошая автономность, 4-5 часов вытянет при браузинге и рутине. Дуалбут конечно же. Возможность немного его разогнать в производительности. Из стоковых 53к в AnTuTu получил уже вкусные 75к без урезания всего и вся. Не лагает, не тормозит, изредка разве что может задуматься из-за медленной памяти. Характеристики просто прекрасные. Покупал себе, студенту-матанопогромисту, что бы писать лекции на парах и иметь возможность сидеть в каком-нибудь IDE, или юзать компилятор. А дома уже пересесть за рабочий пк, отодрать клаву от планшета, и использовать как читалку или видососмотрелку, или даже как дополнительный монитор к настольному пк. Ко всему прочему на нём можно в несложные игрушки поиграть. Моим целям подходит отлично, очень доволен покупкой, особенно когда смотрю на то что продают у нас в России и по какой цене)
    Suggestion
    Вместе с клавиатурой не лёгкий, выходит как ноутбук, ~1300гр, в руках особо долго не поносишь, надо сумку. Плавающее качество клавиатуры. Материалы хорошее, исполнение так себе. Некоторые клавиши не достаточно просто нажать, их надо буквально вдавливать. Клава прогибается, гнётся. При закрытом состоянии клавиатура всё равно может царапать экран, и по этому я его не закрываю, а кладу планшет и клаву в разные отделения сумки. Экран пластиковый, не стеклянный, защитное стекло не приклеишь, только плёнку. Очень медленный SD Card ридер, порядка 20-10мб/c, с которым ещё могут возникнуть проблемы. Глубокий и какой-то хрупкий TypeC интерфейс, для того что бы подключить некоторые кабеля к нему, надо буквально подпиливать или подрезать. Отваливающийся и медленный WiFi, порядка 2-3 мб/c. Общие проблемы с драйверами, так что советую сразу после включения сделать бэкап драйверов и вообще всех разделов системы. Камеры конечно плохие, но ничего другого и не ожидал. Довольно маркий и тяжелоочищаемый корпус и экран. Маленький тачпад с неотключающимися жестами.

    Feb 11,2017 23:32:43

  • Assis
    Yes (0) Color: Gray
    tablet chuwi hi pro
    Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly; Perfect; compact; very beautiful; resistente; dual boot works perfectly;
    Suggestion
    anything; everything ok as described on the site; memory had to be greater in both android and windows; very beautiful; resistente; dual boot works perfectly; Perfect; compact; nada contra, nothing against, nothing against, nothing against, nothing against, nothing against, nothing against, nothing against, nothing against, nothing against, nothing against,nothing against, nothing against.

    Feb 25,2018 21:25:32

  • Shugaylov Vladimir
    Yes (0) Color: Gray
    CHUWI Hi10 Pro
    Сразу стоит отметить, что для такой цены - это очень качественная вещь. Заказывал специально для работы, и такие программы как пакет Office, редакторы, и даже что очень приятно Компас он вполне спокойно тянет. Качество сборки прекрасное, причем как у самого планшета так и у клавиатуры. Зарядка родная очень хорошая на 3 Ампера, заряжает очень быстро. Динамиков 2 штуки звук хороший, в общем приятные. Безусловно советую аппарат к покупке. Цена на много ниже чем того достойно качество данного аппарата, докупив всяческих ОТГ переходников, флэшку можно получить вполне ничешный портативный компьютер- для студента бюджетника не располагающего крупными суммами пойдет вполне, неудобство тогда остается лишь в размере дисплея (над этим вкстати стоит подумать - у этой фирмы есть продукты с большей диоганалью).
    Suggestion
    У клавиатуры пожалуй есть пару небольших минусов: на клавиши необходимо нажимать четко (при быстром печатании бывает не нажимаются клавиши так как попадаешь не на центр клавиши а на уголок - но к этому можно привыкнуть, я уже привык=))татчпад - у него маленькая площадь. Про камеры по хорошему стоит забыть - фотографии очень как говорится не очень получаются (но не в этом его суть если уж рассудить). Немного печально, что Type-C не способен к передаче данных, а Mirco USB нельзя использовать как зарядку - то есть порты нужно беречь. Кабель коротковат (сразу советую заказать на 2 метра Type-C кабель (стоит около 450 рублей), потому что родной в длину около полуметра. Хоть я и написал много в минусы, но справедливости ради скажу что - это реально все что мне могло в этом аппарате не понравится - все остальное понравилось.

    Feb 21,2017 02:07:23

  • macca0612
    Yes (1) Color: Gray
    Ottimo PC se usato consapevolmente
    Il dispositivo mi piace particolarmente, per la lunga durata della batteria, e per la praticità di trasporto.Ovviamente non è un potente portatile, lo chiamo portatile perché lo utilizzo con la tastiera, accessorio fondamentale secondo me, ma riesce a svolgere le azioni base, come guardare slide, prendere appunti, navigare online, con qualche criticità su youtube o pagine troppo pesanti.Io ho tolto android lasciando così maggior spazio per windows, azione secondo me necessaria per un utilizzo senza troppi intoppi, in quanto il solo spazio originale non permetteva un aggiornamento di windows, il quale non poteva essere annullato definitivamente, quindi ogni volta lui si metteva a scaricarlo per poi bloccarsi nell'istallazione, cosa poco piacevole.Ricapitolando questo Ultrabook o tablet con Windows, può essere molto utile ad esempio, per studenti universitari, o per un uso non molto intensivo.

    Sep 18,2018 16:10:30

  • CHUWI Hi10 Pro
    Yes (2) Color: Gray
    disappointed
    It is fast very useful for business and school, the battery has good duration, the sound acceptable, although it is not the wonder, it is easy to carry and its relatively light weight, it removes the android and leaves it with only windows, so it takes better advantage of the space. Highly recommended to buy the tempered glass for the screen, although it comes with an adesive protector, the camera is acceptable, I use it with that protector that is seen in the images and the keyboard does not really need the truth, it connects usb memories and accessories like keyboard etc. the bluetooth works perfect, I also recommend the pencil, in general good product
    Suggestion
    the keyboard is damaged and my complaint does not respond. this causes me dissatisfaction, the first time I connect it does not work, it hurts that chuwi is not careful in its quality control, it seems that it is a generalized problem of the keyboard of this model, several users complain about the same, the bad is that gearbest never showed interest in solving, sad

    Feb 25,2018 03:44:55

  • emanuele fotia
    Yes (2) Color: Gray
    recommended !!!
    good perfomance with both windows and android. having a small pc in your hands is very  useful. i use this to surf the web and watch movies, the brightness and the overall quality of the screen is astonishing. the built feels very solid and the appearance it's beautiful and cool to show around, doesn't feel as cheap Chinese electronics at all. the keyboard is very well built and comfortable and when it's connected to the monitor the pc seems a unique peace, the connection is very strong. Just remember that it's the US keyboard so you have to use the US layout otherwise special characters keys will not correspond to the ones printed on the keys.Aftet 3 weeks of use I'm very happy with my purchase (received in 10 days in Italy)
    Suggestion
    the battery life is more similar to a laptop that to the one of a tablet, I have not meausered it but seems around 4/5.hours with movie playing. I think that this depends by the power of the processor too. needs some time to fully recharge too.-note that the PC is not powerfull enough to power an external hard disk that is powered directly through the usb port. no problems with normal usb pen drives instead -wifi antenna doesn't seem very powerfull and doesn't  support 5ghz band so If you have fiber Internet connection over 150 mbs don't expect to go at full.speed. For this reason, I bought an external usb mini antenna that supports 5ghz band up to 500mbs (still waiting for it)-the touchpad is awful, expecially with windows, it's too sensitive and it's better to use an external mouse otherwise it becomes frustrating because it feels like has a mind of his own

    Jul 04,2017 18:39:35

  • William J
    Yes (1) Color: Gray
    Good piece of technology
    This is great laptop/tablet. I would recommend to everyone how like to use windows for watching movies, online channels, live streaming football but not for gaming you may run older games. For some fun I would recommend Andriod, will run games like Mortal kombat X, need for speed no limits, modern combat 5, FIFA Mobile, Pes 17 run but sound is not very clear. Doesn't run Fifa 16 slow motion not playable. This what I very like is: solid build, metal finnish dual OS, easy switch between detachable keyboard on magnetic hinges charging led long battery life I will recommend to buy Chuwi M Portable Power Bank, will charge tablet during trip.
    Suggestion
    This tablet like many other have some Wifi issues. I cannot get wifi signal on places where my mobile get easily. Only solution was to buy Netgear WiFi Range Extender and update Windows Wifi drivers. I used Drivermax will update drivers to 3008.43.930.2016 Wifi works much better. After week I found some small scratch on screen made by keyboard. Under space button, screen and keyboard touch each other. I have to buy screen protector.

    Feb 20,2017 05:22:04

  • mr
    Yes (1) Color: Gray
    Chuwi hi10 pro
    t is fast very useful for business and school, the battery has good duration, the sound acceptable, although it is not the wonder, it is easy to carry and its relatively light weight, it removes the android and leaves it with only windows, so it takes better advantage of the space. Highly recommended to buy the tempered glass for the screen, although it comes with an adesive protector, the camera is acceptable, I use it with that protector that is seen in the images and the keyboard does not really need the truth, it connects usb memories and accessories like keyboard etc. the bluetooth works perfect, I also recommend the pencil, in general good product
    Suggestion
    none

    Apr 29,2018 21:41:27

  • Dzikicanas
    Yes (1) Color: Gray
    Thought's after 6 months of use
    After 6 months of use - have no issues. Awesome product. No cons. It is a super device for it's money. I am using it as a second laptop. Just one small thing - connection between laptop and keyboard - they are sometimes connecting and disconnecting out of the blue. I mean magnets are strong as hell, but the connection pins are weak or maybe I have to clean them :) The thing is that sometimes you have plug and unplug device to keyboard. Shipping is super fast to EU. 3 days by DHL from EU warehouse. In general - super thing.

    Sep 30,2018 11:26:27

  • Leonardo
    Yes (0) Color: Gray
    CHUWI Hi10 Pro CWI529 2 in 1 Ultrabook Tablet PC with Keyboard - GRAY
    O produto chegou rápido, na faixa de 35 dias. Gostei muito do equipamento, veio com uma película já aplicada. Vários colegas gostaram bastante, um ponto positivo e o teclado, ajuda muito na hora de digitar, mas apresenta uma desvantagem não consegue ler Hd`s externos, mas pen drive lê normal. Apresenta um peso significativo, mas no sentido de um bom material, como se fosse de metal o teclado, mas e fácil de transportar, muito melhor que um notebook.Vale lembrar que a bateria dura bastante com trabalhos, a mais de 4 horas na versão windows.Enfim, eu recomendo muito o produto.
    Suggestion
    Ainda não encontrei os adaptadores mini HDMI para comprar.apresenta uma desvantagem não consegue ler Hd`s externos, mas pen drive lê normal.

    May 10,2018 03:39:56

FAQ for CHUWI Hi10 Pro CWI529 2 in 1 Ultrabook Tablet PC with Keyboard

  • What kind USB port of CHUWI Hi10 Pro tablet?

    USB 2.0.
  • Does the keyboard have back-light or not?

    No, it doesn't have back-light.
  • Does it have CE certification?

    Yes, it has.
  • Does the keyboard have to be charged separately?

    The keyboard doesn't need to be charged, as long as the tablet is charged.
  • Why can't read external HDD?

    Please make sure the HDD is powered separately.
  • Why the camera can't turn on?

    Please upgrade the driver of camera.
  • How to activate the windows system?

    Please set the local time and area, restart the tablet, connect the WiFi can be automatically activated.
  • The windows system always crash, what can i do?

    You need to reinstall the windows system.
  • Other issues: boot up, OS switching and so on.

    If you have met similar problem, you can refer to our blog: 12 FAQs of Tablet - boot up, OS switching, activation code
  • Can this item be shipped to my country?

    We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website: https://www.gearbest.com/about/shipping-methods.html
  • How to choose a suitable tablet PC?

    You can refer to this post: How to choose a suitable tablet PC?
  • What can I do if the tablet can not be booted, while the coming logo shows up when charging?

    1. It might be because the battery is empty, we advise you to charge it with the original charger over 10 minutes;

    2. Press the power button for 30 seconds to force it to boot;

    3. For Android OS there might be a problem of software, so you need to press the power button and volume "+" simultaneously to reset factory; for Windows OS, you should flash.

  • How to switch between Android and Windows on the dual OS tablet?

    In usual dual system tablet, there is an Android logo on the mission board, located at the bottom of Windows interface. You can easily switch from Android to Windows by clicking on the logo. If you're using Android, just swipe down the screen from the top, right side, you will see a changing-to-Windows icon. Tap on it to switch OS.
  • Why is there no response after the keyboard is connected to the tablet?

    1. You need to make sure whether the keyboard is compatible with the tablet;

    2. Make sure you have plugged the cable into the docking slot correctly;

    3. You need to reboot your tablet after connecting it to the keyboard.

  • What is the activation code of the device?

    Now all systems are active, so there is no need to ask for an activation code. Your device can be used directly after you connect it to WiFi.
  • Why does the tablet always shut down by itself?

    This might happen because of viruses, please try again after scanning and removing viruses by some anti-virus program.
  • Why is there no response when the new device is charging?

    It might be because it was not switched off after checking and ran out of power during shipping. Press the power button for 30 seconds to turn it on after you have connected it to the charger. If it doesn't work, please try to change USB cable and charger. If all the above instructions don't work and your tablet still won't charge properly, that might be a trouble of software in your equipment and you need to flash it.
  • Why the SD card can only be read by Android OS but not by Win10 OS?

    If you want the SD card to be read on Windows10, you first need to remove your SD card, switch to Windows10, turn off your device and then reboot.
  • Why the device cannot boot or start up properly?

    Please charge your new device for at least 10 minutes or more before first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.
  • Why it only recognize some TF cards whose capacity is smaller than the one in the description?

    If the systems cannot read the TF card, that might be because the tablet only recognizes some specific kinds of TF card. If only Android can read it and Windows cannot, there must be a problem of BIOS and you need to flash BIOS.
  • How to choose a suitable tablet PC?

    You can refer to this post: How to choose a suitable tablet PC?
  • Other issues: boot up, OS switching, activation code and so on.

    If you have met similar problem, you can refer to our blog: 12 FAQs of Tablet - boot up, OS switching, activation code
  • Can this item be shipped to my country?

  • How to catch the best price on GearBest?

  • How many payments does GearBest support?

  • How to cancel the order on GearBest?

  • View More

Customer Questions & Answers

  • All(89)
  • Product Information(76)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(6)
  • Others(5)
Q

Hello, I'd like to know if you sell protective cases that fits the tablet and the keyboard. Thank You.

By Miguel May-13/2018 21:55:43

A

Hi Miguel,

Link here for more information:

https://www.gearbest.com/CHUWI-Hi10-Pro--_gear/ 

Q

How can I know the serial number of the product? and the flex cable number?

By Koby Liberman May-01/2018 15:06:48

A

Hello Koby, 
Thanks for your inquiry.

You can find the body serial number on the bottom case of the tablet. There is a series of letters plus numbers.

Q

Can you point me to a HDMI adaptor that works with this device?

By Ricardo Apr-27/2018 10:14:47

A

Hello Ricardo,

Please purchase a micro HDMI cable with a width of about 6mm and a thickness of about 2.3mm.

Q

Hi, how is it possible to know that I will not pay any customs costs? It has already happened to you to pay also € 35 of customs fees... Laura

By LAURA Feb-28/2018 08:40:39

A

Hello LAURA,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can i reinstall Windows without Android?

By Kai Feb-26/2018 11:18:34

A

Hello Kai,

Yes,you may reinstall Windows without Android.Thank you.

Q

Does it have a SIM slot for GPRS data connection?

By Mihai CONSTANTINESCU Feb-14/2018 11:33:42

A

Hello Mihai,
No, it doesn't.

Q

Hi if i order it from gw4 it will come from in eu or china again i am living in uk do i need to pay tax for this laptop from gw4? thank you

By s.a Feb-07/2018 21:29:03

A

Hello s.a, 

G-W-4: Poland

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

can you give me the price for 100 pieces?

By Project Jan-26/2018 13:36:29

A

Hello Project,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Hi, does the screen come with a protective film (screen protector)?

By Gabriel Tanasovici Nardy Nov-25/2017 15:34:41

A

Hello Gabriel,
No ,it does not .

Q

Hello, Is the stylus included in the price and is in the package? Thank you!

By Hannes Nov-24/2017 17:28:24

A

Hello Hannes, 
Please check the package contents as follows:



Package Contents


Tablet PC: 1 
Charger: 1 
Keyboard: 1    



There is no stylus in the parcel.

Hope you can understand that.


Q

Hello, I'd like to know if you sell protective cases that fits the tablet and the keyboard. Thank You.

By Miguel May-13/2018 21:55:43

A

Hi Miguel,

Link here for more information:

https://www.gearbest.com/CHUWI-Hi10-Pro--_gear/ 

Q

How can I know the serial number of the product? and the flex cable number?

By Koby Liberman May-01/2018 15:06:48

A

Hello Koby, 
Thanks for your inquiry.

You can find the body serial number on the bottom case of the tablet. There is a series of letters plus numbers.

Q

Can you point me to a HDMI adaptor that works with this device?

By Ricardo Apr-27/2018 10:14:47

A

Hello Ricardo,

Please purchase a micro HDMI cable with a width of about 6mm and a thickness of about 2.3mm.

Q

Can i reinstall Windows without Android?

By Kai Feb-26/2018 11:18:34

A

Hello Kai,

Yes,you may reinstall Windows without Android.Thank you.

Q

Does it have a SIM slot for GPRS data connection?

By Mihai CONSTANTINESCU Feb-14/2018 11:33:42

A

Hello Mihai,
No, it doesn't.

Q

Hi, does the screen come with a protective film (screen protector)?

By Gabriel Tanasovici Nardy Nov-25/2017 15:34:41

A

Hello Gabriel,
No ,it does not .

Q

Hello, Is the stylus included in the price and is in the package? Thank you!

By Hannes Nov-24/2017 17:28:24

A

Hello Hannes, 
Please check the package contents as follows:



Package Contents


Tablet PC: 1 
Charger: 1 
Keyboard: 1    



There is no stylus in the parcel.

Hope you can understand that.


Q

Hi can you provide a french keyboard please?

By Doloand Oct-24/2017 14:42:29

A

Dear Doloand,


Thank you for your inquiry.

Sorry, it does not have french keyboard.



Q

Hello! Can u pls tell me if this come with an european charger?

By José Oct-06/2017 23:03:30

A

Hello José,
For the item, please note that there will be an EU plug in the parcel.

Please rest assured.

Q

salve, ma e compresa la lingua italiana

By Carannante Sep-12/2017 18:04:30

A

Hello Carannante,
Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Q

hello, do you hace stock right now?

By david Aug-22/2017 02:44:30

A

Hello david,
We have checked it for you and found the item is in stock in China warehouse,you can order it.

Q

can you give me the price for 100 pieces?

By Project Jan-26/2018 13:36:29

A

Hello Project,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Hi, how is it possible to know that I will not pay any customs costs? It has already happened to you to pay also € 35 of customs fees... Laura

By LAURA Feb-28/2018 08:40:39

A

Hello LAURA,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello Gearbest..I would like to know if you put the actual price post in your website or you can less the actual price of the item into the shipping package information? because here in Philippines if you purchase items below 196usd (10,000 php) it free from tax and duties from our customs...

By Gadgets & Gameplay Review Oct-03/2017 18:11:48

A

Hello Gadgets, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

How much weight this packet have (included tablet+keyboard) ?

By Danilo Santos Sep-06/2017 01:56:55

A

Hello Danilo,
Package weight: 1.9100 kg.

Q

Hello, I would like to know which shipping option would allow me to avoid the custom taxes, I live in Spain. If I buy this product I would have for free all the shipping option (from unregistered airmail to expedited shipping). I have heard that if you send the package through transport companies such as DHL or FedEX, they usually make you pay the custom's fees. If you send the item through "expedited shipping" would it be send through those companies? would it have more chances of being stopped at the custom office? I await for your answer, thank you.

By Álvaro Jun-28/2017 10:38:30

A

Hello, Álvaro

Thank you for the inquiry.

Kindly note you might need to pay tax for all shipping methods.

We suggest you choose Priority line / Standard shipping (It's CORREOS company or Spain Express), usually it won't come with high tax.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

I would like to know if I buy this device, cant you send me the tablet in a different package of the keyboard, so in two package

By Miguel Feb-03/2017 19:15:00

A

Hello  Miguel,  
Yes .we could .

If you have any specific requirement , please feel free to add a comment for us during the check-out. We will noted it and follow up it for you .

Thanks for your inquiry.


Q

The package are arriving from EU warehouse to Hungary or from another country?

By customer01 Dec-07/2016 17:04:53

A

Hi customer01,


Thank you for your inquiry.

We will ship it from China.

Have a nice day!

Q

Hi if i order it from gw4 it will come from in eu or china again i am living in uk do i need to pay tax for this laptop from gw4? thank you

By s.a Feb-07/2018 21:29:03

A

Hello s.a, 

G-W-4: Poland

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello, can you please recommend a bag or cover? Thank you

By Jiri Oct-22/2017 12:36:36

A

Hello Jiri,
You can check https://www.gearbest.com/tablet-accessories/pp_662650.html

Q

使いながら充電できますか?

By 上野泰広 Jan-18/2017 01:18:24

A

Hello上野泰広は、 

ありますので使用できる充電する場合


Q

Hi! Will it come to the european wrehouse in this stock with this price?

By Szk Dec-24/2016 22:27:48

A

Hi Szk,


Thank you for your inquiry.

We will ship it from China.

Have a nice day!

Q

Can you recommend a case for this please? Thanks!

By Bob Dec-17/2016 18:29:10

A

Hello Bob,
Sorry, we do not sell its case.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



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