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Home > > Tablet PCs

Customer Questions & AnswersAsk a question

  • All (41)
  • Product information (29)
  • Stock status (4)
  • Payment (0)
  • About shipping (5)
  • Others (3)
  • Q

    What is the preorder value to ship to Brazil?

    By Leonardo Carvalho Oct-05/2017 12:10:31

    A

    Hello Leonardo,


    The item is $229.99 now.


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, the 64GB ROM can be shared by Windows and android? on the images there are only 9.72GB free for android. And for the external memory, it's also shared by windows and android.

    By Carlos Cardoso Sep-12/2017 06:09:50

    A

    Hello Carlos,
    For the item, please note that the stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

  • Q

    where i get a keabord for this item

    By AJ Jul-21/2017 01:07:31

    A

    Hello AJ,
    Please check the keyboard here http://www.gearbest.com/tablet-accessories/pp_336105.html.

    Let me know if you need any help.

  • Q

    two questions: 1: the battery realle have 11.000mAh?? 2: the body is maded in alumminum or plastic?

    By RAFAEL Jul-21/2017 09:07:16

    A

    Hello RAFAEL,

    1. The battery really has 11000mAh.

    2. The body it made by composites.


    Thank you for your inquiry.

  • Q

    ola. vem com o teclado?

    By marcelo Jul-07/2017 07:07:27

    A

    Hello marcelo,

    Sorry the keyboard is not included.

    Let me know if you need any further assistance.


  • Q

    Do I need an adater for EU Plug?

    By Ma Jul-07/2017 03:07:24

    A

    Hello Ma,

    No, we will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi, Re: Chuwi Hi12 Tablet Is this tablet shipped in it's original box? thank you,

    By Mike Viele Jun-28/2017 10:06:12

    A

    Hello Mike,
    Yes, it is shipped in its original box.

    Thank you for your inquiry.

  • Q

    Does it work with http://www.gearbest.com/tablet-accessories/pp_363077.html?wid=3 ?

    By Knotsward Jun-18/2017 04:06:24

    A

    Hello Knotsward,
    Thanks for your inquiry.


    Please note that it can work with Original Chuwi Hi 12 Hipen H1 Active Stylus Pen

  • Q

    does it come with a keyboard?

    By Ben May-21/2017 12:05:18

    A

    Hello Ben,


    Tablet PC: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1


    There isn't a keyboard.

  • Q

    Hi, does this come with a UK charger, or if not how do I charge it in the UK?

    By Stuart May-12/2017 03:05:43

    A

    Hello Stuart,


    We will send an adapter with all our products according to the order's country of delivery.


Prev 1 2345Go To: GO

  • Q

    Hi, the 64GB ROM can be shared by Windows and android? on the images there are only 9.72GB free for android. And for the external memory, it's also shared by windows and android.

    By Carlos Cardoso Sep-12/2017 06:09:50

    A

    Hello Carlos,
    For the item, please note that the stated ROM amount shows the maximum available ROM with nothing installed. However, the Android/Windows OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device will therefore be slightly less than the ROM listed.

  • Q

    two questions: 1: the battery realle have 11.000mAh?? 2: the body is maded in alumminum or plastic?

    By RAFAEL Jul-21/2017 09:07:16

    A

    Hello RAFAEL,

    1. The battery really has 11000mAh.

    2. The body it made by composites.


    Thank you for your inquiry.

  • Q

    ola. vem com o teclado?

    By marcelo Jul-07/2017 07:07:27

    A

    Hello marcelo,

    Sorry the keyboard is not included.

    Let me know if you need any further assistance.


  • Q

    Do I need an adater for EU Plug?

    By Ma Jul-07/2017 03:07:24

    A

    Hello Ma,

    No, we will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi, Re: Chuwi Hi12 Tablet Is this tablet shipped in it's original box? thank you,

    By Mike Viele Jun-28/2017 10:06:12

    A

    Hello Mike,
    Yes, it is shipped in its original box.

    Thank you for your inquiry.

  • Q

    Does it work with http://www.gearbest.com/tablet-accessories/pp_363077.html?wid=3 ?

    By Knotsward Jun-18/2017 04:06:24

    A

    Hello Knotsward,
    Thanks for your inquiry.


    Please note that it can work with Original Chuwi Hi 12 Hipen H1 Active Stylus Pen

  • Q

    does it come with a keyboard?

    By Ben May-21/2017 12:05:18

    A

    Hello Ben,


    Tablet PC: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1


    There isn't a keyboard.

  • Q

    Hi, does this come with a UK charger, or if not how do I charge it in the UK?

    By Stuart May-12/2017 03:05:43

    A

    Hello Stuart,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    hi, i would like to know the available space after setting windows and anrdoid windows? android? thanks, ian emperado

    By ian emperado Apr-02/2017 05:04:10

    A

    Hello ian

    The available space after setting for windows is 31 GB and for anrdoid is 9.72 GB.


  • Q

    Can you confirm this version is compatible with Chuwi Stylus? I know some models of Chuwi hi12 were not.

    By P.J. Sherwood Mar-10/2017 10:03:08

    A

    Hello P.J.,

    We suggest you to use this stylus on our website:http://www.gearbest.com/tablet-accessories/pp_363077.html?wid=21

    Thanks for your inquiry and support.

Prev 1 23Go To: GO

  • Q

    Any idea when it will be available in the EU warehouse? Doesn't appear in the options...

    By Pedro Apr-17/2017 08:04:58

    A

    Hello Pedro,

    Unfortunately, this item is not for sell in Eu warehouse.

    Please check out our other amazing items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html


  • Q

    Hi, i want to buy this product from you, can you please tell me if u have this tablet in the EU warehouse?

    By Costin Mar-08/2017 08:03:44

    A

    Hello Costin,


    Thank you for your inquiry.

    I am sorry we only have it in China warehouse.

  • Q

    Hey, is this a stock item? and is it guaranteed located in the UK? NO CHINA stock? best regards

    By gunther Mar-05/2017 05:03:54

    A

    Hello gunther,


    Yes, we have stock, please feel free to order it.

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

    Best Regards

  • Q

    The product will be available some time in Europe?

    By LORD Jan-13/2017 04:01:54

    A

    Hello LORD,
    There is no EU warehouse for this item.

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  • Q

    Hi, There are customs costs for delivery to Italy? Thanks

    By Sergio Apr-24/2017 03:04:27

    A

    Hello Sergio,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is this product available in the UE wharehouse. If no,t why is the UE wharehouse option available?

    By Jorge Apr-03/2017 07:04:56

    A

    Hello Jorge,


    Thank you for your inquiry.

    Yes,it's in stock in EU warehouse now.

  • Q

    How does it takes from the EU Warehouse to Spain, and also where would it be the warranty?

    By Dave Mar-25/2017 05:03:32

    A

    Hello Dave,

    We will ship it out from the warehouse you ordered .

    Please feel free to order it .
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, I wanna buy this tablet but first I would like to know what company do you use with expedited shipping. I need DHL, UPS or Fedex, its that possible? Thanks

    By Merceditas Mar-11/2017 06:03:32

    A

    Hello Merceditas,


    Thank you for your inquiry.

    Yes,we use DHL for expedited shipping.

  • Q

    Is is shipped from EU warehouse? How long does it take to get Netherlands?

    By Thanh Dec-09/2016 03:12:03

    A

    Dear Thanh,


    This item will be shipped from China warehouse.


    Shipping time depends on the shipping method you choose.

    You can check "Shipping Cost **$ to " at the product page.

    There are shipping methods and the shipping time you will see.

    For more details, please check:
    www.gearbest.com/about/shipping-methods.html


  • Q

    What is the preorder value to ship to Brazil?

    By Leonardo Carvalho Oct-05/2017 12:10:31

    A

    Hello Leonardo,


    The item is $229.99 now.


    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    where i get a keabord for this item

    By AJ Jul-21/2017 01:07:31

    A

    Hello AJ,
    Please check the keyboard here http://www.gearbest.com/tablet-accessories/pp_336105.html.

    Let me know if you need any help.

  • Q

    If the tablet arrives broken or partially broken (hardware and / or software) within 7 days is changed upon immediately without costs? Thanks and best regards

    By Sergio Feb-15/2017 05:02:25

    A

    Hello Sergio

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html