Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Electrical & Tools
  • Toys & Hobbies
  • Tablet PC & Accessories
  • Health & Beauty
  • Apparel
  • Bags & Shoes
  • Home & Garden
  • Mobile Phones
  • Computers & Networking
  • LED Lights & Flashlights
  • Watches & Jewelry
  • Automobiles & Motorcycle
  • Outdoors & Sports
  • Consumer Electronics
  • Baby & Kids
  • Appliances
  • MARKETPLACE
  • Surprise Bag
  • Gaming
  • Hot Products
  • Fashion

Home > > Tablet PCs

Customer Questions & AnswersAsk a question

  • All (35)
  • Product information (28)
  • Stock status (5)
  • Payment (0)
  • About shipping (2)
  • Others (0)
  • Q

    The version with 4G has wifi too?

    By Bruno Sabbado De Franco Feb-10/2018 09:02:30

    A

    Hello Bruno,

    Network

    Support Network: WiFi
    WIFI: 802.11 b/g/n/ac
    Network type: CDMA,FDD-LTE,GSM+WCDMA,TD-SCDMA,TDD-LTE
    2G: GSM 850/900/1800/1900MHz
    CDMA: CDMA: BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G: B1 2100MHz,B3 1800MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz
    GPS: Yes
    Bluetooth: 4.0


  • Q

    Can I use the sim for calling (4G version)?

    By Corrado Feb-10/2018 10:02:01

    A

    Hello Corrado,
    Yes, the item can support the function.

    Please check the frequency issue as follows:

    Network
    GSM: B2/B3/B5/B8
    WCDMA: B1/B2/B5/B8
    CDMA/EVDO: BCO
    TD-SCDMA: B34/B39
    FDD LTE: B1/B3
    TDD LTE: B38/B39/B40/B41

  • Q

    How many speakers and where are they allocated?

    By Raffaele Feb-10/2018 07:02:40

    A

    Hello Raffaele,
    It has two speakers.

    There is a speaker on the top of the item and another one is on the bottom of the item.

    Let me know if you need any help.

  • Q

    Have gps?

    By Panot Lueang-orn Feb-07/2018 03:02:51

    A

    Hello Panot,

    Yes, it has GPS module.

    Thank you for your inquiry.

  • Q

    why you say it doesn't support SIM-Card and it say 4G VERSION at the ad

    By jose l romero Jan-31/2018 01:01:13

    A

    Hello jose,


    It support SIM-Card


    SIM Card Slot: Nano SIM Card Slot

  • Q

    Is this tablet have OTA to Android 7.1 or Android 8.0?

    By Ben Nov-30/2017 12:11:46

    A

    Hello Ben,
    This item is Android 6.0 .It supports ota .

  • Q

    Does it support support OTG? Thanks

    By Fabio Nov-25/2017 01:11:45

    A

    Hello Fabio,


    Yes, it can support OTG.


    Let me know if you need any further assistance.


  • Q

    Good afternoon I would like to know if this tablet comes with a European plug adapter and which is the delivery time to Italy. Thank you

    By Massimiliano Nov-18/2017 08:11:03

    A

    Hello Massimiliano,


    We will send an adapter with all our products according to the order's country of delivery.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you stock the white?

    By Taka Nov-01/2017 05:11:16

    A

    Hello Taka,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Good day, only memory card up to 64GB?

    By Rodrigo Oct-27/2017 07:10:27

    A

    Hello Rodrigo,


    RAM: 3GB
    ROM: 16GB
    External Memory: TF card up to 64GB (not included)

Prev 1 234Go To: GO

  • Q

    The version with 4G has wifi too?

    By Bruno Sabbado De Franco Feb-10/2018 09:02:30

    A

    Hello Bruno,

    Network

    Support Network: WiFi
    WIFI: 802.11 b/g/n/ac
    Network type: CDMA,FDD-LTE,GSM+WCDMA,TD-SCDMA,TDD-LTE
    2G: GSM 850/900/1800/1900MHz
    CDMA: CDMA: BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G: B1 2100MHz,B3 1800MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz
    GPS: Yes
    Bluetooth: 4.0


  • Q

    Can I use the sim for calling (4G version)?

    By Corrado Feb-10/2018 10:02:01

    A

    Hello Corrado,
    Yes, the item can support the function.

    Please check the frequency issue as follows:

    Network
    GSM: B2/B3/B5/B8
    WCDMA: B1/B2/B5/B8
    CDMA/EVDO: BCO
    TD-SCDMA: B34/B39
    FDD LTE: B1/B3
    TDD LTE: B38/B39/B40/B41

  • Q

    How many speakers and where are they allocated?

    By Raffaele Feb-10/2018 07:02:40

    A

    Hello Raffaele,
    It has two speakers.

    There is a speaker on the top of the item and another one is on the bottom of the item.

    Let me know if you need any help.

  • Q

    Have gps?

    By Panot Lueang-orn Feb-07/2018 03:02:51

    A

    Hello Panot,

    Yes, it has GPS module.

    Thank you for your inquiry.

  • Q

    why you say it doesn't support SIM-Card and it say 4G VERSION at the ad

    By jose l romero Jan-31/2018 01:01:13

    A

    Hello jose,


    It support SIM-Card


    SIM Card Slot: Nano SIM Card Slot

  • Q

    Is this tablet have OTA to Android 7.1 or Android 8.0?

    By Ben Nov-30/2017 12:11:46

    A

    Hello Ben,
    This item is Android 6.0 .It supports ota .

  • Q

    Does it support support OTG? Thanks

    By Fabio Nov-25/2017 01:11:45

    A

    Hello Fabio,


    Yes, it can support OTG.


    Let me know if you need any further assistance.


  • Q

    Good afternoon I would like to know if this tablet comes with a European plug adapter and which is the delivery time to Italy. Thank you

    By Massimiliano Nov-18/2017 08:11:03

    A

    Hello Massimiliano,


    We will send an adapter with all our products according to the order's country of delivery.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Good day, only memory card up to 64GB?

    By Rodrigo Oct-27/2017 07:10:27

    A

    Hello Rodrigo,


    RAM: 3GB
    ROM: 16GB
    External Memory: TF card up to 64GB (not included)

  • Q

    Does it come with european charger?

    By Costas Oct-13/2017 09:10:15

    A

    Hello Costas,


    We will send an adapter with all our products according to the order's country of delivery.


Prev 1 23Go To: GO

  • Q

    Do you stock the white?

    By Taka Nov-01/2017 05:11:16

    A

    Hello Taka,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Stock?

    By George Sep-28/2017 09:09:10

    A

    Hello George,
    We are sorry this item not in stock now, we except ship between Oct 2 - Oct 5.

  • Q

    STOCK?

    By kevin Sep-24/2017 01:09:06

    A

    Hello kevin,
    We are sorry this item not in stock now, we except ship this item between Sep 28 - Oct 2.

  • Q

    Hello,i want to know when this productin ehite colour will be in stock Thank you

    By chris Sep-09/2017 05:09:38

    A

    Hello kasp123,
    We except in stock on Sept 27.

  • Q

    Hello, i want to know when this product in white colour wil be in stock???????

    By kasp123 Sep-09/2017 05:09:28

    A

    Hello kasp123,
    We except in stock on Sept 27.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    i m from india.. i ordered tis product... whether this price includes all taxes.. or i need to pay extra money while delivery

    By mithran Sep-25/2017 08:09:18

    A

    Hello mithran,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi! Where is this item sent from? I can't really see it anywhere and im not keen on paying taxes as it can be quite expensive in Denmark. Regards, Mikkel

    By Mikkel Aug-09/2017 11:08:09

    A

    Hello Mikkel,

    It will be shipped from China.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!