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Home > > > TV Box

Customer Questions & AnswersAsk a question

  • All (88)
  • Product information (75)
  • Stock status (3)
  • Payment (0)
  • About shipping (6)
  • Others (4)
  • Q

    Is German language available for speech recognition and UI?

    By Pascal Apr-24/2018 10:04:18

    A

    Dear Pascal,


    Sorry, the Language is English.

  • Q

    Is the HDMI cable included? I do not understand - in the reviews the buyers on the video show that the hdmi cable is included, but in the questions you answered that no. So where is the truth?

    By Natali Apr-24/2018 05:04:12

    A

    Hello Natali,

    Thanks for your inquiry.

    Sorry, the item does not come with the HDMI cable.

  • Q

    Which of following is model number of the product? MDZ-05-AA MDZ-06-AA MDZ-09-AA MDZ-09-AK MDZ-16-AA MDZ-19-AA MDZ-18-AA MDZ-16-AB

    By Alexei Rozenvaser Apr-16/2018 07:04:50

    A

    Hello Alexei,
    It's MDZ-16-AB.

  • Q

    do you send to Peru?

    By Jairo Apr-14/2018 07:04:41

    A

    Hello Jairo,
    If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


  • Q

    ¿Can you send it to Mexico?

    By Jesús Rodríguez Mar-27/2018 01:03:29

    A

    Hello Jesús,
    We can ship it to Mexico.

    Let me know if you need any help.

  • Q

    Greetings, Does the device support a 4 terabyte hard disk?

    By Liron Hen Mar-25/2018 03:03:11

    A

    Hello Liron,


    Maximum External Hard Drives Capacity: No .


    Let me know if you need any further assistance.


  • Q

    Hello, Does it have PT-PT language? Thank you, Nheum B.

    By Nehum Bagulhe Mar-21/2018 03:03:31

    A

    Hello Nehum,

    We are sincerely sorry that there is no PT-PT language for the item.Hope you may understand us.

  • Q

    Hi! What is this product language? What is the kind of chip? Amlogic or Cortex. thx!

    By Rob Mar-17/2018 01:03:09

    A

    Hello Rob,

    The language is English.

    The chip is Cortex A53.

    Thank you for your inquiry.

  • Q

    what version of android

    By David Lucas Mar-16/2018 03:03:27

    A

    Hello David,
    This item is Android 6.0 .

  • Q

    Good evening, if i order from one of the European warehouses will i have not customs problems? Thank you.

    By Rui Félix Mar-12/2018 04:03:55

    A

    Hello Rui,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 9Go To: GO

  • Q

    Is German language available for speech recognition and UI?

    By Pascal Apr-24/2018 10:04:18

    A

    Dear Pascal,


    Sorry, the Language is English.

  • Q

    Is the HDMI cable included? I do not understand - in the reviews the buyers on the video show that the hdmi cable is included, but in the questions you answered that no. So where is the truth?

    By Natali Apr-24/2018 05:04:12

    A

    Hello Natali,

    Thanks for your inquiry.

    Sorry, the item does not come with the HDMI cable.

  • Q

    Which of following is model number of the product? MDZ-05-AA MDZ-06-AA MDZ-09-AA MDZ-09-AK MDZ-16-AA MDZ-19-AA MDZ-18-AA MDZ-16-AB

    By Alexei Rozenvaser Apr-16/2018 07:04:50

    A

    Hello Alexei,
    It's MDZ-16-AB.

  • Q

    Greetings, Does the device support a 4 terabyte hard disk?

    By Liron Hen Mar-25/2018 03:03:11

    A

    Hello Liron,


    Maximum External Hard Drives Capacity: No .


    Let me know if you need any further assistance.


  • Q

    Hello, Does it have PT-PT language? Thank you, Nheum B.

    By Nehum Bagulhe Mar-21/2018 03:03:31

    A

    Hello Nehum,

    We are sincerely sorry that there is no PT-PT language for the item.Hope you may understand us.

  • Q

    Hi! What is this product language? What is the kind of chip? Amlogic or Cortex. thx!

    By Rob Mar-17/2018 01:03:09

    A

    Hello Rob,

    The language is English.

    The chip is Cortex A53.

    Thank you for your inquiry.

  • Q

    what version of android

    By David Lucas Mar-16/2018 03:03:27

    A

    Hello David,
    This item is Android 6.0 .

  • Q

    Hi there, please can you explain me what's mean the four choises about "Warehouse Options" ? Thanks a lot Greatings

    By Licio Di Leonardo Mar-10/2018 05:03:59

    A

    Hello Licio,

    HK:HongKong

    G-W-5 :Czech Republic

    G-W-16 :Spain

    Let me know if you need any help.

  • Q

    hdmi cable is included ?

    By Adam Kowalski Feb-28/2018 08:02:39

    A

    Hello Adam,
    For the item, please check the package contents as follows:

    Package Contents: 1 x Xiaomi Mi Android TV Box, 1 x Remote Control, 1 x Power Adapter

    We are sorry that there is no HDMI cable in the parcel.

    Hope you can understand that.

  • Q

    Hello, can I select French language ? Thanks.

    By Polo Feb-28/2018 06:02:32

    A

    Hello Polo,

    No, it is English.

Prev 1 234 ... 8Go To: GO

  • Q

    hello is the tv box in stock?

    By nick Jan-03/2018 10:01:15

    A

    Hello nick,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    When will be available again the US plug version?

    By Gutiérrez Aparicio Oct-10/2017 01:10:15

    A

    Hello Gutiérrez,
    We are sorry it's out of stock.

  • Q

    Can not send this article to El Salvador? Before they sent it but they withdrew it :/

    By Gerardø Aug-03/2017 09:08:28

    A

    Hello Gerardø,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



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  • Q

    do you send to Peru?

    By Jairo Apr-14/2018 07:04:41

    A

    Hello Jairo,
    If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


  • Q

    ¿Can you send it to Mexico?

    By Jesús Rodríguez Mar-27/2018 01:03:29

    A

    Hello Jesús,
    We can ship it to Mexico.

    Let me know if you need any help.

  • Q

    Hello, I want to buy a Original Xiaomi Mi TV Box, but does not support the delivery to China, is there any other solution?Thank you.

    By Chen Long Feb-28/2018 12:02:45

    A

    Hello Chen,
    We can't send it to China.

    Let me know if you need any help.

  • Q

    Hi, Can You send me invoice (receipt, bill) for this product with price stated 49 EUR. I will pay full price, but I need invoice to be less then 50 EUR for my country customs, in order not to pay taxes. thank you

    By Michael Sep-14/2017 02:09:28

    A

    Hello Michael,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, i would like to know if this item will be available from eu warehouse? All best, Milena

    By Milena Aug-26/2017 04:08:54

    A

    Hello Milena,


    It is not available from EU warehouse.

    Thank you for your inquiry.

  • Q

    Hello, Do you ship to Brazil on Priority Shipping? If so, how much does it cost?

    By Diogo Jul-25/2017 01:07:32

    A

    Hello Diogo,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Good evening, if i order from one of the European warehouses will i have not customs problems? Thank you.

    By Rui Félix Mar-12/2018 04:03:55

    A

    Hello Rui,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    is the greek language supported?

    By Kiriaki Jan-18/2018 12:01:20

    A

    Hello Kiriaki,
    We are sorry that the item is unable to support the language.

  • Q

    Portuguese-Brazilian language?

    By Ribeiro Nov-30/2017 08:11:01

    A

    Hello Ribeiro,
    Thanks for your inquiry.

    Sorry that the item does not support Portuguese-Brazilian language.

  • Q

    If i buy 20, its the same price? have some kind of discount?

    By Dhiêgo Queiróz Sep-09/2017 10:09:33

    A

    Hello Dhiêgo,


    For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.