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Home > > > TV Box

Customer Questions & AnswersAsk a question

  • All (88)
  • Product information (75)
  • Stock status (3)
  • Payment (1)
  • About shipping (5)
  • Others (4)
  • Q

    Hi please can you advise me of the ram is it 2 or 3gb

    By Ferdinand Oct-18/2017 08:10:05

    A

    Dear Ferdinand,


    Thank you for your inquiry.

    RAM: 3G RAM


  • Q

    Is the gt1 ultimate going to be available from an EU warehouse in the near future

    By Anastasios Oct-09/2017 12:10:14

    A

    Hello Anastasios,
    We are sorry we don't have this plan yet.

  • Q

    Saw a comment in the Q/A section about the amount of DDR memory not being the same as advertised (3G). Can you comment on this? Is it 3G or 2G as the guy said?

    By Dan Sep-28/2017 01:09:58

    A

    Dear Dan,


    Thank you for your inquiry.

    RAM: 3G RAM
    RAM Type: DDR4

  • Q

    Can I connect a mouse or (and) keyboard via USB?

    By Владимир Sep-27/2017 06:09:04

    A

    Hello Владимир,

    Yes, it is ok to connect a mouse or keyboard via USB.


  • Q

    Hello how are you ? is pre-rooted or rooted? thank you

    By Rodrigo Henriques Jurado Sep-21/2017 02:09:19

    A

    Dear Rodrigo,


    Thank you for your inquiry.

    It is rooted.

  • Q

    Hello , is this product suports IPTV ??

    By Giannis Sep-18/2017 10:09:28

    A

    Hello Giannis,
    Yes ,it supports .

  • Q

    Hello Can I load a movie and subtitles from an external hard drive?

    By Alekos Georgakis Sep-07/2017 08:09:27

    A

    Hello Alekos,


    Yes, you can load a movie and subtitles from an external hard drive.


    Let me know if you need any further assistance.


  • Q

    Hi, will you have EU stock soon?

    By Nick Aug-30/2017 06:08:01

    A

    Hello Nick,

    The item has EU plug and it is in stock in our China warehouse.

    We will update the newest stock information on our site when it is in stock in our EU warehouse.

  • Q

    suports Netflix 1080p?

    By junior Aug-25/2017 08:08:28

    A

    Hello junior,

    Sorry, it doesn't suppot Netflix 1080p, it supports Netflix 720P.

  • Q

    It suport 128gb micro sd ?

    By José Aug-18/2017 09:08:22

    A

    Hello José,


    Sorry.It only support 64GB micro sd.


    Max. Extended Capacity: 64G

Prev 1 234 ... 9Go To: GO

  • Q

    Hi please can you advise me of the ram is it 2 or 3gb

    By Ferdinand Oct-18/2017 08:10:05

    A

    Dear Ferdinand,


    Thank you for your inquiry.

    RAM: 3G RAM


  • Q

    Saw a comment in the Q/A section about the amount of DDR memory not being the same as advertised (3G). Can you comment on this? Is it 3G or 2G as the guy said?

    By Dan Sep-28/2017 01:09:58

    A

    Dear Dan,


    Thank you for your inquiry.

    RAM: 3G RAM
    RAM Type: DDR4

  • Q

    Can I connect a mouse or (and) keyboard via USB?

    By Владимир Sep-27/2017 06:09:04

    A

    Hello Владимир,

    Yes, it is ok to connect a mouse or keyboard via USB.


  • Q

    Hello how are you ? is pre-rooted or rooted? thank you

    By Rodrigo Henriques Jurado Sep-21/2017 02:09:19

    A

    Dear Rodrigo,


    Thank you for your inquiry.

    It is rooted.

  • Q

    Hello , is this product suports IPTV ??

    By Giannis Sep-18/2017 10:09:28

    A

    Hello Giannis,
    Yes ,it supports .

  • Q

    Hello Can I load a movie and subtitles from an external hard drive?

    By Alekos Georgakis Sep-07/2017 08:09:27

    A

    Hello Alekos,


    Yes, you can load a movie and subtitles from an external hard drive.


    Let me know if you need any further assistance.


  • Q

    suports Netflix 1080p?

    By junior Aug-25/2017 08:08:28

    A

    Hello junior,

    Sorry, it doesn't suppot Netflix 1080p, it supports Netflix 720P.

  • Q

    It suport 128gb micro sd ?

    By José Aug-18/2017 09:08:22

    A

    Hello José,


    Sorry.It only support 64GB micro sd.


    Max. Extended Capacity: 64G

  • Q

    Hello, can i use micro sd 128gb on it ?

    By Luis Aug-18/2017 09:08:54

    A

    Hello Luis,


    Sorry.you can't use micro sd 128gb on it.


    Max. Extended Capacity: 64G

  • Q

    Dear Gearbest Good afternoon, Does this box support the latest Kodi version 17.3 Krypton? Thank you.

    By Ivo Marques Aug-16/2017 11:08:45

    A

    Hello Ivo,
    Yes it support, but you need install it.

Prev 1 234 ... 8Go To: GO

  • Q

    Is the gt1 ultimate going to be available from an EU warehouse in the near future

    By Anastasios Oct-09/2017 12:10:14

    A

    Hello Anastasios,
    We are sorry we don't have this plan yet.

  • Q

    How do I pay

    By Les rogers Mar-08/2017 05:03:12

    A

    Hello Les
    We ship worldwide and it is home delivery.
    Please order as follows:
    1. First, sign in the account through your registered email address on our website.
    2. Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear.
    3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
    4. Fill in your account details and address . Then click “place your order ” button
    You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.

  • Q

    Bonjour par soucis de delai de livraison avez vous en stock en europe la beelink GT1 ultimate

    By BELACEL ATHMANE Feb-19/2017 02:02:05

    A

    Hello BELACEL,


    This item is on presale now. Since the presale price is much more favorable than regular price, you would enjoy the best price of this item if you add it to cart and submit payment now.

    We will start to dispatch the pre-sale items based on the order sequence for whom is pre-ordered after the presale ends. Thank you for your kind understanding.

  • Q

    par soucis de taxe douaniere pourriez vous afficher un prix plus bas que celui reelment effectuer afin de payer un taux de douane moin cher merci

    By BELACEL ATHMANE Feb-19/2017 02:02:57

    A

    Hello BELACEL,


    Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Thanks for your inquiry.

  • Q

    Hi, will you have EU stock soon?

    By Nick Aug-30/2017 06:08:01

    A

    Hello Nick,

    The item has EU plug and it is in stock in our China warehouse.

    We will update the newest stock information on our site when it is in stock in our EU warehouse.

  • Q

    am living in Belgium please tell me if i buy this item from your EU Warehouse do you think am going to pay Custom Duties?

    By king Jul-05/2017 07:07:17

    A

    Hello king,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, what is the best way to declare this product to pass through the customs of Brazil?

    By Jonathan Jun-28/2017 11:06:56

    A

    Hello, Jonathan

    Thank you for the inquiry.

    Kindly note we will declare the original value for the product.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • Q

    Hello, you send this product to argentina? What is the shipping cost? Best regard

    By omar May-24/2017 05:05:07

    A

    Hello omar,


    The item can be shipped to argentina.

    Unregistered Air Mail15 - 35 business days$1.46

    Registered Air Mail10 - 25 business days$3.13

    Expedited Shipping7 - 15 business days$21.73

  • Q

    shipping time for italy?thanks

    By Francesco Apr-01/2017 06:04:11

    A

    Hello Francesco,
    Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
    Please refer to our shipping estimation below:
    1) Expedited Shipping: 3-7 working days
    2) Unregistered Air Mail & Registered Air Mail:10-40 working days
    3) Priority Line : 5- 25 working days(Only for partial countries)
    Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

  • Q

    WIFI goes in and out one minute on then off jump back on then off help with problem please. BEELINK GT1 ultimate one month old

    By Andy E Jun-13/2017 12:06:01

    A

    Hello Andy
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    HELLO GEARBEST.COM I NEED TO KNOW HOW LONG WILL IT TAKE TO REACH UK LONDON AND ALSO IF I PLACE AN ORDER OF 3 ITEMS WILL I GET ANY DISCOUNT THANKS

    By TOUBKAL May-05/2017 07:05:00

    A

    Hello TOUBKAL,

    Unregistered Air Mail 15 - 30 business days

    Registered Air Mail 10 - 25 business days


  • Q

    about this : http://www.gearbest.com/tv-box-mini-pc/pp_607542.html last week it wss 73$ can you do it to me this price because of custom in my country ? ( less then 75$ its free charge) thanks boaz

    By Boaz sharabi Mar-20/2017 11:03:07

    A

    Hello Boaz,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    ESSE DISPOSITIVO TEM IDIOMAS EM PORTUGUÊS?

    By marcos Mar-05/2017 12:03:32

    A

    Hello marcos,


    This item supports Portuguese language.

    Thanks for your inquiry.