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Home > > > TV Box

Customer Questions & AnswersAsk a question

  • All (16)
  • Product information (15)
  • Stock status (0)
  • Payment (0)
  • About shipping (1)
  • Others (0)
  • Q

    Does this product work in Brazil with Portuguese language channels?

    By SILVERIO Nov-09/2017 09:11:03

    A

    Hello SILVERIO,


    To download some local APK to use it.


  • Q

    Hi,which Android system is on the device ,6.0 or 5.1?!

    By Miroslav Nov-09/2017 08:11:40

    A

    Hello Miroslav,
    The item with system: Android 6.0.

  • Q

    I am confused, in the product description above said contain 1x remote control, however in FAQ here sometime you said no remote control but sometime with remote control. So the ultimate question is, do you provide remote control?

    By Victor Tai Nov-07/2017 08:11:31

    A

    Hello Victor,

    Please take the packgae contents as standard:

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual, 1 x Remote Control

  • Q

    Does it support netflix app for smartphones or smart tv?

    By Wilczek Sep-24/2017 03:09:13

    A

    Hello Wilczek,


    It supports netflix .

  • Q

    how do you use it then if you do not have remote control??

    By Jesus B. Kawas Zogbi Sep-17/2017 01:09:29

    A

    Hello Jesus,
    This item has the remote control ,but the battery in it is not included .

  • Q

    Is there any remote control? Earlier you said that it is included.

    By Zee Sep-16/2017 07:09:54

    A

    Hello Zee,
    This item contains remote control .

  • Q

    Hi, run Netflix by smarthphone?

    By Luis Amaral Sep-09/2017 09:09:12

    A

    Hello Luis,

    Yes, it supports Netflix.

  • Q

    the item come with remot or no?

    By edgar Sep-09/2017 01:09:28

    A

    Hello edgar,
    Thank you for your inquiry.

    There is no remote in package contents.

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual

    Let me know if you need any help.

  • Q

    Hello how are you? I need an information, if I buy this TV BOX with you, could send me as a gift, to reduce the possibility of being taxed by the import.

    By helbert leal Sep-09/2017 11:09:59

    A

    Hello helbert,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I ordered 2 of these do they come with remote?

    By Keith Aug-31/2017 06:08:27

    A

    Hello Keith,
    No.

    Please see the product description carefully:

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual

Prev 1 2Go To: GO

  • Q

    Does this product work in Brazil with Portuguese language channels?

    By SILVERIO Nov-09/2017 09:11:03

    A

    Hello SILVERIO,


    To download some local APK to use it.


  • Q

    Hi,which Android system is on the device ,6.0 or 5.1?!

    By Miroslav Nov-09/2017 08:11:40

    A

    Hello Miroslav,
    The item with system: Android 6.0.

  • Q

    I am confused, in the product description above said contain 1x remote control, however in FAQ here sometime you said no remote control but sometime with remote control. So the ultimate question is, do you provide remote control?

    By Victor Tai Nov-07/2017 08:11:31

    A

    Hello Victor,

    Please take the packgae contents as standard:

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual, 1 x Remote Control

  • Q

    Does it support netflix app for smartphones or smart tv?

    By Wilczek Sep-24/2017 03:09:13

    A

    Hello Wilczek,


    It supports netflix .

  • Q

    how do you use it then if you do not have remote control??

    By Jesus B. Kawas Zogbi Sep-17/2017 01:09:29

    A

    Hello Jesus,
    This item has the remote control ,but the battery in it is not included .

  • Q

    Is there any remote control? Earlier you said that it is included.

    By Zee Sep-16/2017 07:09:54

    A

    Hello Zee,
    This item contains remote control .

  • Q

    Hi, run Netflix by smarthphone?

    By Luis Amaral Sep-09/2017 09:09:12

    A

    Hello Luis,

    Yes, it supports Netflix.

  • Q

    the item come with remot or no?

    By edgar Sep-09/2017 01:09:28

    A

    Hello edgar,
    Thank you for your inquiry.

    There is no remote in package contents.

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual

    Let me know if you need any help.

  • Q

    I ordered 2 of these do they come with remote?

    By Keith Aug-31/2017 06:08:27

    A

    Hello Keith,
    No.

    Please see the product description carefully:

    Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x English User Manual

  • Q

    Hello, Remote control or not ? Two questions about this and two different answers. Tanks.

    By Sylvain Aug-30/2017 02:08:11

    A

    Dear Sylvain,


    Thank you for your inquiry.

    The remote control is not included in this package.

Prev 1 2Go To: GO

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello how are you? I need an information, if I buy this TV BOX with you, could send me as a gift, to reduce the possibility of being taxed by the import.

    By helbert leal Sep-09/2017 11:09:59

    A

    Hello helbert,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!